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Khalil N.Sydney, NSW
The measure of a great company is how they handle a problem
I cannot speak highly enough of the team at Bar Fridges Australia. We ordered a Schmick commercial upright fridge and the unit arrived on time but was damaged during inter-state transit. Naturally, this was out of their control. However, what they did next WAS in their control.
They arranged for a new unit, with no questions asked. The replacement unit was delivered right on time and was installed and all rubbish removed with no disruption to our operation.
They even threw in extra shelving as a thanks / sorry for the inconvenience.
A $250 gift...Read more
that is welcomed and appreciated. Thank you Bar Fridges Australia, what a great Australian company leading the way in excellent customer service and satisfaction. Will be buying from you again, but most importantly, will be recommending you to all that ask about our new fridge.
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OneandonlyBrisbane
- 16 reviews
- 27 likes
Excellent Service and Product
Ordered our new alfresco bar fridge on a Monday and it was delivered to Brisbane the very next day! The customer service was fantastic and I cannot fault their service. Would highly recommend them. The fridge itself looks great and is excellet quality (Schmick 98L).
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Andrew N.Wide Bay-Burnett, QLD
Great service after I made a mistake
I bought a small bar fridge for my man cave. Then I proceeded to loose the keys. I emailed them and within the hour they had me sorted and a new pair on the way. 5/5 would buy from them again. The product itself is also great !
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SueSydney
- 3 reviews
- Verified customer
Best customer service experience
Of all the Christmas purchases I made online, this was by far the easiest and friendliest. These guys could teach the big retailers a thing or two about response times and general communication. I had a change of mind about a purchase and it was accommodated in a flash with a partial refund transferred to me almost instantly. The black cube bar fridge was exactly as we hoped and arrived in perfect condition and working order.
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MarkPerth
- Verified customer
I don't think I have had after sales service like this in 20 years
We encountered a cooling problem with our bar fridge after about 3 months (worth mentioning the original order was dispatched quickly and reliably with minimal fuss). After contacting bar fridges, they had a replacement unit couriered to us within a couple of days. No arguments, quick response, intelligent informed discussion about the fault. Wow, why can't other businesses operate this way. I hope bar fridges Australia go on to great success (and preserve their customer service).
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Michael C.Greater Melbourne (Metropolitan), VIC
Outstanding after sales service
I highly recommend this company for the friendliness and helpfulness of its staff. They provide after sales communication and service that has been well above that of any other organisation I have dealt with.
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JodieThe Mallee, VIC
- 2 reviews
Better than I could have imagined
The guys at Bar Fridges Australia are exceptional. Every step of the purchase was outstanding. Can't recommend them highly enough!!
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- Verified customer
The absolute best service and support
The web site was easy to navigate. The ordering process was simple and quick. The online chat was efficient and I ordered the fridge quickly. The promised delivery was on the Monday and it arrived Monday morning. The product was as described and is working beautifully.
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LoriVictoria, 3101
- 2 reviews
- 1 like
- Verified customer
Exceptional!
The product I purchased is great and the service was exceptional!
My enquiry, both online and by phone, was met with a knowledgeable salesperson who took the time to ask me questions and was then able to advise and make a recommendation on a suitable and practical bar fridge for our office boardroom.
From the initial enquiry right to the point of (prompt) delivery was, as I mentioned earlier, exceptional!
I have no hesitation in recommending Bar Fridges Australia and will most definitely purchase from them again in the future.
A big thank you to the staff at Bar Fridges Australia for a great shopping experience.
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DNASydney
- Verified customer
Great service, great product!!
Recently we purchased a bar-fridge as a departing gift for a senior member of our business. It was a last minute choice - literally the day before - and Bar Fridges Australia not only accommodated our urgent request but delivered a fantastic, high quality, personalised product also. I don't think there are too many places left that have this approach to customer service. AAA+++
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OzConsumerCoffs Harbour
- 2 reviews
- 4 likes
Outstanding
I cannot fault this company. Prompt service, prompt delivery at the best price. I've purchased 3 times from them online & once in person at the Sydney showroom and the prompt way my orders have always been processed makes me return. Touch wood in 2 years not a problem with my wine fridge & 3 bar fridges I've purchased.
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Peter McNallySydney
Excpetional after sales service!
These guys are fantastic! I bought a fridge from them 3 years ago and even though it was well out of warranty, when I had a problem with it they sent me replacement spare parts free of charge (postage included). This was above and beyond - I was really impressed and very happy!
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