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chrisSouth East Queensland, QLD
- Verified customer
Terrible customer service.
I am a customer in the Gold Coast/Tweed Heads area that need repairs on the work completed by a Bathroom Werx franchisee. This operator is no longer working so our 7 year guarantee, according to management of Bathroom Werx, is not THEIR guarantee but the guarantee is with the now (retired!) operator. SO NO FRANCHISEE, NO GUARANTEE. Yet on Bathroom Werx own website it states "We manufacture the unique Werx Enamel which has been specifically formulated for the heavy use and punishment that bathrooms get and we Guarantee it for 7 years". A visit to Fair Trading is now my next option.
Chris
1 comment
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Dan FrauenfelderSydney, NSW
- Verified customer
Quality
These guys were great. I found their pricing to be fair and they were in and out with a job well done in a considerably short amount of time. Would definitely use them again.
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Happy CustomerGreater Melbourne (Metropolitan), VIC
- Verified customer
100% professional and excellent job
Had badly stained tiles on oven splash back (Tiled) and Bathroom Werx re coated, did an excellent and professional job and made them 100% new again. No mess and 100% perfect. Could not recommend more highly
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KirstyMetropolitan Adelaide, SA
- Verified customer
Excellent work
A great team to work with. Communication was clear and polite. The work was completed on time. The end result is really impressive. Highly satisfied with their work. Will certainly call them again if needing the next bathroom done!
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- Verified customer
Exemplary customer service
From the minute I contacted Bathroom Werx, the staff were very informative and knowledgeable about the product. They were very thorough and they went above and beyond with their customer service, trying to satisfy all my specific needs and requests. The technician that resurfaced my shower base was punctual and very professional, clean, and did an excellent job. Communication with their office staff was key to the great customer service I received and I would not hesitate in recommending them for shower or bath resurfacing. It was definitely money well spent.
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Tristan B.Perth, WA
- Verified customer
Middling durability and errors by installers
We paid $950 in March 2016 to re-enamel our 50+ year old cast iron bath in an off-white tone. We chose not to have the complimentary chrome waste surround installed. The franchisee was friendly and considerate. Initially we found the enamel to be very prone to scratches and the surface totally failed in the first year, with large sections peeling away and countless other cracks and chips.
In line with their 7 Year written guarantee Bathroom Werx sent someone out to fix the problem. The franchise in Perth had changed hands since the initial work...Read more
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NetGreater Melbourne (Outer), VIC
- Verified customer
Terrible job & customer service
My bathrooms are cracking & peeling. Being still under warranty I have been waiting for 6 months to get it fixed. I've been told twice that they are coming to fix it only to receive a text at the last minute to cancel because [name removed] is sick...on both occasions. Have now been waiting since Oct 24 for them to get back to me. This lot have disgusting customer service.
1 comment
Angela S.Bathroom Werx
Thanks Lynette. My apologies again . As discussed your appointments have been scheduled as you have requested. Please remember you have a 7 Year Guarantee so you should not worry . Please call me di... Read more
rect if you have any further concerns. Angela Serdar General Manager Bathroom WerxSimilar opinion? Write a review on ieatwords.com.au!
PeterMetropolitan Adelaide, SA
- 2 reviews
- Verified customer
Happy with my renewed bathroom
I found the installers were very helpful from initial quote and explained every step of the process clearly. They were very professional from start to finish and completed the job to my satisfaction. There were a couple of issues with some damage as a result of installing some of the taps and accessories and the installers were happy to come and repair at no extra cost. The transformation as been amazing!
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The reviewer stated that an incentive was offered for this review
Lucy JSydney, NSW
- Verified customer
Amazing job!!
Bathroom Werx are terrific. All of the staff were extremely helpful and the process was quick and easy. The tiler and sprayer were amazing and the finished job is excellent. I would definitely recommend!
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JaneGreater Melbourne (Inner), VIC
- Verified customer
Very happy, excellent result
I had my shower base re-enamelled. The whole process was easy from the quote (the visit was on the weekend to suit me!) through to the final finishing. Everyone came on time. The office staff were exceptionally helpful and the finished product is just what I wanted. It looks brand new and was much cheaper than replacing the shower base.
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CathyPerth, WA
- 2 reviews
- 1 like
- Verified customer
What a great job and a huge saving !
I had several quotes to refresh or replace my kitchen & laundry splash backs, from replacing the damaged and dull tiles with glass splash backs, to re tileing both areas, then Darren came to quote from Bathroom Werx, what a game changer !!!! he came in with a great quote, saving me a fortune, he was able to repair my damaged tiles before spraying, it was quick, clean and I was thrilled with the results. The tiles are brilliant white, no more dirty grout in my kitchen as the enamel finish seals all the grout, so it’s a quick wipe over - and they look perfect! Get a quote and save yourself a fortune! Thanks Darren great work!
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MilnezGreater Melbourne (Metropolitan), VIC
- Verified customer
Best decision I've made for my bathrooms.
I have had 2 bathrooms done. The first one saw me through 8 years (had a couple of touch ups done for sale) and have just had the second finished in my new place.
Highly recommend these guys.
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annieGreater Melbourne (Inner), VIC
- Verified customer
Amazing bathroom transformation
The service was really good. The result was excellent A small follow up polish delivered an amazing result. The bath looks like new. It was done with great care of the surrounds by a most professional and courteous operator. Office staff also most helpful.
NOTE ALL ATTEMPTS TO UPLOAD EMAILS FAILED AND EMAILS WERE LOST!!
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MAFSouthwest, VIC
- 2 reviews
- Verified customer
The exact repair at the right price.
When we developed a large crack in our acrylic shower base we were expecting to replace it. We understood this would be very expensive and intrusive. When we contacted Bathroom Werx we were pleasantly surprised at the prompt visit and assessment of the requirements for a complete REPAIR of our shower base. This involved first repairing and strengthening the substructure by going under the house. This was followed the next day repairing the shower base with layers of glass fibre to both seal the crack and strengthen the base. The next day the s...Read more
hower base was sprayed several times to a high gloss finish which was then polished to look exactly the same as the brand new base. Through the operation there was no mess and all work was done with the highest level of professionalism. The total cost was commensurate with the amount of work, but it was significantly lower than complete replacement.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great service. Excellent finish.
Bathroomwerx recently sprayed my bathroom. I’m so happy with the results! The team was great to deal with even though our job was a little complicated. Overall, a great experience.
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Kate Economou
- 2 reviews
- Verified customer
Bathroom make over
Had my old bath resurfaced because it was chipped and rusty and looking very old and tired. It now looks brand new and so beautiful. could not fault the work. Was done in half a day. Couldn’t be happier with Bathroom Werx
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DorMGreater Melbourne (Outer), VIC
- Verified customer
Fantastic job
We had our old peach coloured bath and tiles sprayed white by Bathroom Werx and the transformation is amazing. Looks brand new. The company was very professional, arrived on time and cleaned up after themselves. Highly recommended. Will use Bathroom Werx again when I renovate my ensuite.
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NancyGreater Melbourne (Metropolitan), VIC
- Verified customer
What a transformation!!
Bathroom Werx did a fantastic job re enameling our shower and bath in just 2 days. Their workmanship is second to none and the transformation was truly incredible.... couldn’t believe my eyes
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- Verified customer
Terrible
Bathroom Werx were engaged by my property manager to carry out a repair and a refinish on my fiberglass bath tub. At the time of the companies tech inspecting the crack he informed my property manager that he couldn't guarantee that the repair would be flat, she informed me of this and I said that would be fine. Repair and refinish was done and i inspected it a day after and it looked amazing. However within a week there was a odd stain appearing down the front of the tub and approx 2 weeks later there crack was there. Spoke to the technici...Read more
an who did the repair and he said that he told my property manager that he couldn't guarantee the repair on the crack and that the stain was caused by something. Convenient how the information from the technician changes to suit them getting out of any sort of workmanship guarantee, So much for their 7 year warranty1 comment
Angela S.Bathroom Werx
I am sorry that you are disappointed with the result however we informed your property manager that this would happen and that we could not guarantee the outcome given this sort of damage on the bath.... Read more
Please call me direct on 1800-644-171 if you wish to discuss this further.Similar opinion? Write a review on ieatwords.com.au!
Sam L.
- 5 reviews
- Verified customer
Look somewhere else!
Got a quote, paid the deposit, waited a month. On the day of the job, they cancelled it, still waiting for the refund.
3 comments
It's February 11 and I still haven't got the refund. Payment was made on 20th of November 2018!
Angela S.Bathroom Werx
Hello Sam,
Please contact me as soon as possible so I can chase this up for you. I am very concerned as I have thoroughly checked all our records and we never received a deposit from anyone on the 20/... Read more
Angela, I have got a cheque from you guys, but it has typos in my first name and my last name. So the bank won't accept it. I just called the finance department, I have been told that you cannot do ba... Read more
nk transfers... I work for one of the four big banks, we can easily set it up for you.Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Brown_eyesasked
How much 2 paint a bath tiled in 2 my place?
muttley1asked
My shower base approx 84sqcmx5cm depth needs resurfacing. Just wondering about a quote.
1 answer
I think you might be directing that question to the wrong person, I'm a former customer not a provider. Good luck with your reno.
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Angela S.Bathroom Werx
Hello Chris. Your review should be directed at Healthy Brains Pty Ltd - this is the company that did the work for you NOT Bathroom Werx.
Angela Serdar
General Manager
Bathroom Werx