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Big W Questions & Answers (page 2 of 2)
Retail Stores, Online Store27 questions from our users
Cheasked
Do they have a photo lab in store at the Warnbro Big W ?
(Warnbro Western Australia 6169)
1 answer
Wanbrow Sound Big W is 76 kms south from where I usually shop. Big W stores where I have shopped usually have a photo lab. But for you to be sure, please ring Big W Wanbrow Sound at Ph: (08) 9591 7348 or search it online.
Shannon.Sasked
I have ordered an xbox game from big w online and they have used eParcel, I ordered it on Friday. They said it would take between 5-7 days it is now Tuesday and AusPost still hasn't received the item to start sending it. Will my package be here on time because I needed it by the 24th which would have been the 7 days. Thanks.
1 answer
Hi did you get this? Was it the Ebay Big W store online - I am still waiting 3 weeks for an xbox card -lately service very bad. Now waiting for refund extra week.
janAPasked
How much does the Remington Perfect Big Curl cost?
1 answer
I cannot find the rminton perfect big curl but there is the remington perfect curls 2-in-1 for $49 or remington perfect curl tong in pink for $25 with a sving of $14. Otherwise there is a sassoon curl secret for $149. Hope that is helpful
Ravesasked
I bought a hinterland tent and the poles shattered the first time it was put up and it wasn't even windy I wonder if this is covered under warranty?
4 answers
Hi Raves, Yes this should be covered under warranty. but I would just take it back and ask for an exchange. They should be happy to exchange for another tent or otherwise I would ask for a store credit. Good luck
I took it back got a full refund very happy
Hi raves, what tent did you buy? I just put the 6 person tent on Layby. If you could get back to I would great appreciate it plz
CaityJasked
I've shopped at Big W Carindale for a long time and pretty much every time I go there, there's this same short old lady (Italian/European maybe, she has an accent and a weird spelled name starting with a P) standing on the door chatting to her friends about whatever.
I've had to ask her a few times about where to find items in the store and I couldn't even get near enough to ask her anything! There was like 5 elderly people standing around chatting and laughing about goodness knows what, and I'm standing here, waiting for some service. She's also totally clueless about where anything in the store is! I ask about shoe polish and I get sent to the opposite end of the store, I ask for kitchen items and I get sent to the toy section.
So after all that, here's my question! I want to know, if the staff are allowed to keep working at this level of incompetence and ignorance, can I have a job there too? I'd love to get paid to talk to my friends all day and do nothing.
leeceasked
Can I get another copy of a past layby reciept as mine was damaged. The shark vacuum I layby'd and purchased three weeks ago is faulty?
1 answer
Well its a yes and a no case. while yes recipts can be re-printed as far back as 6 months, through an electronic journal used in the store, the manufacturer will not accept it as proof of purchase. your best bet is to call 800-798-7395 and select option 2. this will connect you with a member of the Shark warranty team. through troubleshooting they may be able to send a new vacuum out to you or give you an RA (return authority) number to bring to your local Big W store.
Sadly Shark along with many other of the "as seen on TV" products have very strict returns rules that stores have to follow and this doesn't allow us to be as flexible as we would like.
Ben, Returns desk associate
QLD
ebarnesasked
Why do Big W put things in their Catalogue for sale in Perth and then when I am looking for them am told by staff they dont even expect to get them here in Perth as the catalogue is made for the East.
4 answers
I din't work fir Big W so I can't answer your question.
All I know is that I will not shop there due to the staff's rudeness and incompetence.
I have never been so publically humiliated.
I have also found in recent times that most of the staff dont give a jot about anything having said that you do come across a very nice and helpfull person now and again and I think it is because they do not have enough staff now so asking them questions is taking up their time and they dont like it.
HI there,
Firstly the catalogue is made for all Big w stores however you may find that your local store doesn't always receive stock for those catalogues and when they do its often after the event. Sadly this problem is not something fixed at a store level. most of the problems in fact stem from whatever distribution centre and freight service is used in your local area.
In most cases stores that don't receive the stock in time will get it after the promotion has finished, for that reason have a chat to the staff member there about a rain check, most times they are happy to take a rain check as it mean getting rid of stock they would otherwise be stuck with after the promotion ends.
Hope this helps you.
Ben
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