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12 questions from our users

Harman A.

Harman A.asked

Single Camera DR650GW-1CH

My BlackVue dr650 keep on restarting please Help what to do??



2 answers

mine did the same. Replaced under warranty many times. Gave up in the end after last replacement and sold it. Might be the SD card. Try to format the card. If it says not formattable try a new card

BlackVue
BlackVue Australia T.BlackVue

Hello Harman,
Sorry to hear that this is happening to your BlackVue camera. May I suggest contacting our support team and they will be able to assist you? But it does sound like the mSD card is faulty. You can reach the support team by emailing [email protected]
Feel free to get in touch if you have any further questions.
Thank you,
Tom.
BlackVue Australia.

Squizzy

Squizzyasked

Single Camera DR650GW-1CH

Where to buy around Adelaide. My post code is 5045. I am not too sure the difference between the W os the S model.

1 answer
Tassie Devil
Tassie Devil

Hi Squizzy,
Firstly the "W" is now a discontinued model, so no worries there. They must have a newer version available.
I live in Tassie and bought mine from NSW, this is the site : www.sparesbox.com.au.
They were fantastic, great mob to deal with and very helpful. On top of that it was a quick delivery too.
Some of the best "deals" are on the "net" so shop around and see what you can find.
I got our 2 cars fitted by an Auto Electrician, hard-wired not plugged in, starts a couple of minutes after turning on the ignition, talks to you to tell you it's working :)
Hope this helps.
Kind Regards,
Tassie Devil.



John

Johnasked

Single Camera DR650GW-1CH

Hi. The dashcam does a great job at detecting an event. Is there any way to 'tell' the dashcam to save vision of an event that it cannot detect through impact - for example of an incident further up the road - that would make it easier for a user to find that specific incident when reviewing footage later on? Thanks

2 answers
BlackVue
BlackVue Australia T.BlackVue

Hi John,
Glad you are enjoying your dash camera.
The camera settings can be configured to trigger manual recordings using the proximity sensor on the opposite side of the camera to the cables. By default this sensor enables/disables the microphone however this can be changed to manual recording instead, a link explaining how to do this is below.

https://helpcenter.blackvue.com/hc/en-us/articles/231693247-What-does-manual-recording-mean-

You can then search for the manual recording using the N P E M filters in the search list (N = Normal P = Parking E = Event M = Manual)
Feel free to get in touch if any other questions.
Best Regards,
James
BlackVue Australia



Lidia
Lidia

Hi John, i am yet to use the option James mentioned above.
I have on a couple of occasions witnessed accidents that the canera had not detected as an event.
What i have done is noted the time. The way i do this is by taking a screenshot on my phone of the wallpaper

cscomm

cscommasked

Single Camera DR650GW-1CH

Hi, Just noticed my receipt says I bought a DR650S-1ch but the camera is a DR650GW-1ch, the box has both stickers on it. Why is this? I thought I was getting the latest camera. Colin

4 answers
BlackVue
BlackVue Australia T.BlackVue

Hi Colin,
Can you tell me the serial number of your camera (located on the base of the camera) and where you purchased this from?
Thank you,
Tom.
Auto BlackBox Pty Ltd.

cscomm
cscomm

Hi Tom,
The serial no. is D65GS1ECE00409. I got it at Malaga Auto one
Cheers, Colin

BlackVue
BlackVue Australia T.BlackVue

Hi Colin,
It seems the serial number you supplied does belong to a DR650GW-1CH.
I suggest you contact Malaga Auto one regarding this sale, get in touch with me if you have any further issues.
Thank you,
Tom.
Auto BlackBox Pty Ltd.

Jack Belvedere

Jack Belvedereasked

Single Camera DR650GW-1CH

Hi

1. If I put a new sd card in will all teh settings stay the same etc?
2. My dashcam is hardwired to go on and off with ignition without power pack, what can I do now to get it to work with parking mode or would I have to rewire to always on fuse?

3 answers
Neil
Neil

Hi jack.
You have to use another fuse point eg emergecy lights to use if iginition is off. Best bet is tge power pack asit preserves your basttery.As far as i know the sd card is data only and you can format sd without to much trouble, but ust a top quality sd card.

Cheers

firemansam87
firemansam87

1) You can put a new card in the dashcam and the dashcam will automatically load the system files to the new card and continue working.
2) If you want to use the dashcam while parked and engine off, you will need to install a Power Magic Pro. This will allow the dashcam to continue to run on the battery and then turn off once the battery gets to a certain discharge leaving enough power to start your car. I typically can get ~12 hours in parking mode with a PMP.

BlackVue
BlackVue Australia T.BlackVue

Hi Jack,
Thanks for your question.
If you put a blank SD card in the camera all the settings will stay the same from the previous card. Make sure to use a genuine BlackVue card as the other SD cards are not reliable in the camera.
To use the parking mode feature, the camera requires power when the car is switched off. The best way to achieve this is with the Power Magic Pro hard wire kit. This will prevent the car battery from going flat.
Hope this helps
Best regards,
James Clarke
Auto BlackBox Pty Ltd

Josh

Joshasked

Single Camera DR650GW-1CH

Hi I have the Dr650gw 1ch. It's out of warranty. There is no power going to the unit. I have tried other cig lighters and a new power cable with no luck I have also updated the firmware prior to it not turning on. Any suggestions? Cheers josh

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Josh,
Sorry to hear your camera has stopped working.
Although the camera is out of warranty we can still help. Please send the camera back to our office for inspection - we may be able to organise a repair. Please follow the link to our returns page follow the instructions.
Look forward to hearing from you
James
Auto BlackBox Pty Ltd

MJPF

MJPFasked

Single Camera DR650GW-1CH

My Black Vue is making a hissing noise and the verbal instructions coming from it are distorted. Any idea why?

2 answers
Pete
Pete

Hi MJPF,
Sorry, not a clue. You might want to contact Auto Black Box Pty Ltd on (08) 62675167.
Cheers,
Pete

BlackVue
BlackVue Australia T.BlackVue

Hi MJPF,
Sounds like it may be a faulty speaker. This is an easy fix though. Just send the camera back to us following our RMA procedure: https://www.blackvue.com.au/support/warranty-return/
Thank you,
Tom.
Auto BlackBox Pty Ltd.

Debbie

Debbieasked

Single Camera DR650GW-1CH

My camera keeps beeping almost continuously. Any ideas?

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Debbie,
Have you got Audio Beep enabled for Events? This is usually the cause of the Beeps.
Thank you,
Tom.
Auto BlackBox Pty Ltd.

kamagloire

kamagloireasked

Single Camera DR650GW-1CH

I can't video on my phone anymore. Blackvue voice on boot up still happens as well as park mode. Is it recording? What should I look for to fix it?

1 answer
Mike
Mike

To check if it is recording simply remove the SD card and view the contents on a computer. If it isn't recording you should be able to tell, try updating the firmware and resetting the device.

Beyond that... this isn't really a tech. support website and you'd probably be better contacting Blackvue directly.

Albaby

Albabyasked

Single Camera DR650GW-1CH

Hi.
I have a dr650-s 1ch. At least that's what it says on the back of the box. Is this the same as the dr650gw-1ch ?
I changed the password but now it says it's incorrect.
If I have entered it wrong in the first place, how can I change or reset it ?

2 answers
Auto BlackBox
Auto BlackBox

Hi Albaby,

You can change or reset the password by accessing the firmware settings directly on the SD card by using the BlackVue player on your PC or Mac.

Simply put the SD card into your computer and open the BlackVue player, select the setting icon and then the WiFi tab, then you can change the password by re-entering a new one.

Thank you,

Tom.
Auto BlackBox.

Albaby
Albaby

Thanks Tom. That worked a treat.

lordg

lordgasked

Single Camera DR650GW-1CH

I own a Mercedes b200d 2.1 auto on a late 2015 reg plate.
This car has a built in satnav gps system displayed on a fixed screen. My concern is that the gps from dr650gw 1ch will conflict - your dash cam if purchased will be hard wired. Your comments would be appreciated. Many thanks!

4 answers
SLD
SLD

I have a satnav built in GPS - NON ISSUE / my dr650gw 1ch was not HW, instead purchased a CELLINK-B BATTERY PACK and used the existing cigarette lighter connection in the car.

lordg
lordg

Hi SLD, thanks a million for speedy reply.
The cam unit in question looks and fits the bill in almost all aspects, hence I wanted to eliminate any potential problems pre purchase rather than resolve after. I now intend to purchase forthwith.
Should any issues arise I will report back to aid all concerned.

Greg R
Greg R

Hi lordg
I have two separate cameras set up in my Izusu D-Max with two separate GPS and I hav'nt had a problem with them, the GPS works fine...

Leonie Crompton

Leonie Cromptonasked

Single Camera DR650GW-1CH

Can I have this hard wired into the car? What would be the reasons for and against?

2 answers
crozzy123
crozzy123

You could. What i do in my utes and trucks is I splice a new female accessory socket into the existing dash socket. (splice behind the dash so it all looks original from the front) and then just plug the cam into that and tape the plug and socket together so it doesn't come out. That way you don't void the warranty by cutting the power cord and it also goes on and off with the key. Also if you sell your car you can easily undo the tape and just unplug it and take it with you. It's worked well for my two, 4 year old Blackvues in trucks that do a lot of gravel road (rough) driving.

Leonie Crompton
Leonie Crompton

Thank you for your help. Much appreciTed

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