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Bookabin.com.au (page 3 of 3)
Reviewer Photos & Videos
Good price and reliable
Reading the previous reviews I was concerned to book with Bookabin. Craig from Wallan was allocated the job and he was fantastic. On time, reliable, good communication and very affordable. Reading the reviews it might depend on the contractor allocated and from my experience I can only endorse Craig and will certainly use the service again.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Hidden costs to rip you off
We booked a skip bin through book-a-bin recently. The price upfront seemed reasonable - $135 for 3 days for a 3 cubic metre bin. The bin arrived on time and was removed on time. All good so far....
Then 4 days later I received an email invoice out of the blue for an extra $344, payment due immediately (the due date was actually shown as the day before the email was sent) and threatening late payment fees if not paid on time. They claimed the bin was over the included 450kg weight by a further 430kg. They are charging me $80 per 100kg over. B...Read more
risbane City Council commercial dumping charges are $12.50 per 100kg. This is a blatant rip-off, bordering on extortion. I also am skeptical that the bin even had 980kg of material in it because it was mostly just timber building products in a 3 cubic metre bin. Buyer beware!1 comment
Joanne G.Bookabin.com.au
Hi Finch,
We are sorry to hear about your negative experience with us and apologise for any inconvenience we may have caused you. This is not by any means reflective of the standards of service and... Read more
customer satisfaction that we strive for. Thank you for bringing this issue to our attention and we will be taking this review on board.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
No guarantee of delivery time
I booked a bin for Wednesday morning to Friday (Left message to say I need it ASAP) but did not hear from anyone. I tried calling the contact number and was told that he will send a bin around 2 pm which was not good enough because I had to clear a warehouse of rubbish and hand over the keys on Thursday. We brought in extra staff to complete the job till late that night and returned the bin the next day (although we had time for another day). I asked them for compensation for not having bin in the morning but book a bin just said that their c...Read more
onditions does not guarantee a time when the bin will be delivered?? How ridiculous? This is the danger of paying upfront for a service that we expect but don't receive. Once they receive money, they simply don't care about the customer.1 comment
Joanne G.Bookabin.com.au
Hi Anne,
We would like to sincerely apologize for your negative experience with us. We pride ourselves in maintaining the highest quality standards for our customers, but we completely understand t... Read more
hat our reputation is not something we should hide behind. We are terribly sorry to hear about your experience and we will take this feedback on board.Similar opinion? Write a review on ieatwords.com.au!
Find out how Bookabin.com.au compares to other Rubbish Removalists
Know better, choose better.
- Verified customer
Rubbish service from a rubbish website and really rubbish removals.
Booked and paid 3 days in advance for a 4m3 bin for one day only. The contractor that Bookabin sent or order to was:
[name removed]
4 Waste Removals Pty Ltd
PO BOX 189 Mansfield Q 4122, Rochedale, Underwood South
Phone Number: [contact details removed]
$120, seemed like a good deal except...
When we contacted [name removed] the day before to confirm we'd have the bin by 9am as requested, he couldn't find the booking and was generally unhelpful. Actually, he was pretty rude. He wasn't interested in our business at all. ...Read more
Eventually he found the order but then told me the bin would be delivered anytime from 6.30am to 3pm. I explained that I had stated in my online order that I needed the bin no later than 9am Wednesday, with collection anytime Thursday. Circumstances dictate we had only a single day to load the bin. He said that wasn't his problem, if I ordered through a "cheap" website like bookabin I had to take whatever I got. He also said it was up to Bookabin to let me know there were no guarantees on delivery time, and made more derogatory comments about Bookabin and about "people like" me who use "auction sites like this to get stuff for nothing". He continued in that tone for our entire conversation, accusing me of trying to manipulate him, leaving things to the last minute and expecting others to pick up after me. At no time did he try to be helpful or even vaguely polite. His comments were extremely personal, really unhelpful, unnecessary and just plain rude. He refused to speak to his delivery people to find out approximately what time they thought the bin would be delivered. If we could have known that we might have been able to reorganise our schedule. So, I phoned Bookabin to ask them to send a skip bin through another supplier. But no answer. I left 4 messages asking for urgent help. 2 days later they still haven't called me back. I've also sent them an email explaining all the above but no response and no refund to my bank account. The contractor didn't deliver a bin either. These people need investigating by consumer affairs.1 comment
Joanne G.Bookabin.com.au
Dear Kerry,
We extend our sincerest apologies regarding the issues that you have faced during your experience with us. We pride ourselves on maintaining the highest quality standards for our custom... Read more
ers and so we are devastated to hear that you have not been treated properly.Similar opinion? Write a review on ieatwords.com.au!
Cobra302Greater Melbourne (Metropolitan), VIC
- 9 reviews
- 9 likes
Poor management
Booked a bin. Great price and a small commision.
The bin arrived but when it was picked up they wanted more money.
Without weighing it they recon it was over weight. No scales just their judgement.
Book a bin dont seem to police the contractors they endorce. Then your problem is with the bin operator, not book a bin.
You dont know who your getting as you pay up front, then you get a contact number.
Where is book a bin when ghere is a problem...bad management.
DO NOT USE
1 comment
Joanne G.Bookabin.com.au
Hi Cobra302,
We are sorry to hear that things didn't happen as you expected. This is not by any means reflective of our standards of service and customer satisfaction. We want to let you know that... Read more
we take customer feedback very seriously and we apologise for the inadequate level of service that you have experienced.Similar opinion? Write a review on ieatwords.com.au!
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Joanne G.Bookabin.com.au
Hi Matt. Thanks for leaving a great review, and mentioning Craig from Wallan. You’re right, he is fantastic.