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10 questions from our users

Jessica W

Jessica Wasked

HomeProfessional WAY32891AU

Hi, I purchased the WAY32891AU from Appliance Online about a month ago and was checking the manual to see how I can access the additional programs.
On closer inspection I noticed the image on the website shows a ‘Towel’ program on the main dial under Shirts.



My machine does not have Towel feature at all on the main dial or under the Additional Programs.

Also, looking at the manual I don’t have the following programs: Lingerie, Kidswear, Outdoor, Down Wear, Outdoor/Waterproofing and Sportswear.

I called Appliance Online and they were confused about the image showing something different to what’s on the actual machine.

Hopefully I haven’t purchased a older model.



Regards,

Jess

2 answers
Geoff Costello
Geoff Costello

Hi, The Towel program is on page 34 of the manual. You select it on the dial using Additional Programs and then scrolling through on the menus to find it (see page 27 of the manual)

SCR
SCR

Not on my machine.



Adam A.

Adam A.asked

HomeProfessional WAY32891AU

Hi,

On the wool program the machine deactivates detergent and activate softener dispensing while it should deactivate the softener dispenser as it is bad for wool. Any idea?

Cheers,
Adam

2 answers
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Adam,
Thanks for the question regarding your Bosch washing machine.
The appliance is acting normally. The middle compartment can be filled with fabric softener for normal loads or for special detergent as required, for the woolen load.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia

Adam A.
Adam A.

After a bit troubleshooting and looking at the manual, I found that when the wool program is selected, softener can be disabled. The detergent cannot be disabled. Turned softener off and all working as expected. The manual is a bit confusing. A big company like Bosch should spend a bit of money some sort of virtual reality manual for a machine with that price tag.

Cheers,
Adam

g8expectations

g8expectationsasked

HomeProfessional WAY32891AU

Does the Bosch HomeProfessional mean it is more commercial quality than the others? Also why doesn't it have the crease free or iron less feature? Can you do goose down in this machine? Also Bosch always had the best outcome for towels. They came out fluffy, but reviews indicate this is no longer the case. How can we fix this?

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi,
Thanks for the question regarding the Bosch WAY32891AU.
The Home Professional range has an adjustable door hinge. The adjustable spin speed on most cycles and the rinse hold feature our version that reduces the need for ironing. This model has a Quilts function designed for items with down. If the desired result is not provided by the washing machine itself putting towels in the dryer will help.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia

Graham

Grahamasked

HomeProfessional WAY32891AU

Hi Is there a pedestal for this machine?

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Graham,
Thanks for the question regarding your Bosch WAY32891AU.
We have an accessory for our washing machines, a WZ20490. You can either purchase that from one of our retail partners or call us to purchase spare part 00575721.
You can contact us on 1300 369 744, option 4 is for spare parts.
Regards,
Bosch Home Australia

Susan M.

Susan M.asked

HomeProfessional WAY32891AU

If I wanted to waterproof my ski gear would I just add the waterproofing liquid to the fabric softener container and turn off the iDos?

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Susan,
Thanks for the question regarding your Bosch WAY32891AU.
As we have not tested any waterproofing liquid we cannot recommend putting it in your appliance.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia

Vivianne B.

Vivianne B.asked

HomeProfessional WAY32891AU

Hi, I was doing a cycle in washing machine and it has stopped with 1 hr remaining. There is power to the machine but when I press the start button nothing happens. I have tried turning it on and off and still nothing. No error code has come up. I am also unable to take the sheets out no as it was mid cycle. Please advise

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Vivianne,
Thanks for the question regarding your Bosch WAY32891AU.
Draining any water and releasing the door via the service door on the bottom right hand side of the machine. As for the cause of the issues, checking the drain pump in the same location would be a good step, and if it doesn't fix the issue a service call would be needed.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia

Alex

Alexasked

HomeProfessional WAY32891AU

What size comforter/quilt could this comfortably wash?

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Alex,
Thanks for the question regarding your Bosch WAY32891AU.
The size that the appliance can accommodate is dependent on the weight(9kg on cottons is the maximum) and volume of the comforter. You might be able to check with a local retail partner as to if they have one on display and take any you are concerned about in to see if they will fit. Also please take note whether it is machine washable.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia

Susan

Susanasked

HomeProfessional WAY32891AU

Hi, I have just purchased this machine and would like some clarification on how the I-Dos system works. There are two buttons on the display for I-DOS. The top button is fabric softener symbol (flower) /detergent symbol (drop). The bottom button is just the detergent symbol. If I want to do a regular load and use both detergent and fabric softener in my load, do I just activate the top button with both symbols? Will this draw solution from fabric softener and detergent compartments to wash my clothes? And if it does, do I have to turn off the bottom button with just the detergent symbol so I'm not getting a double dose of detergent? The manual does not explain this very clearly. I have called Bosch twice and no one was able to give me an answer with any certainty! Thank you

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Susan,
Thanks for the question regarding your Bosch WAY32891AU washing machine.
I-dos setting - If you wish to use liquid detergent and softener in your washing cycle, select the I-dos button (flower/drop symbol). This will dispense from the far left and the middle compartment.in the detergent drawer.
Do not select I-dos button (drop symbol) unless you would like to use liquid detergent only with no softener.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia

Melinda A.

Melinda A.asked

HomeProfessional WAY32891AU

Hi Can you advise if the WAY32891AU model can do a spin only cycle?

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Melinda A,
Thanks for the question regarding your Bosch WAY32891AU Washing Machine.
There is no spin cycle only for this model.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia

Estelle

Estelleasked

HomeProfessional WAY32891AU

Can Bosch top loader be opened to add more clothed once it has started washing?

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Estelle,
Thanks for the question. When using a Bosch front loader you can add or remove laundry if necessary, press the play/pause button to do this. The pause/play button indicator lamp flashes and the machine checks whether it is
possible to add laundry.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia

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