Bosch Hot Water & Heating HydroPower 16H (page 4 of 4)
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- 4 reviews
- 2 likes
Got a Bosch 16H about 5 years ago. The plumber didn't realise that you can't have water saver shower heads - we ended up paying for a different plumber to come out, but he didn't click to this cryptic fact either.
Once I realised this was the cause of our hot cold hot cold showers, i removed all the water saver parts from all our hot taps.
Even with the water savers removed, this HW system is a shocker: random cold, random hot. Don't buy it.
I'm ready to replace it. Time to cut the losses and put in a different brand and have some warm showers.
Epic hot water fail
We bought a Bosch Hydropower 16h a couple of years ago and wish I'd read the review before purchasing. It is an absolute piece of rubbish. According to my plumber, because the unit relies on water pressure to ignite the gas, you can't use water reducers in your shower head. Otherwise it just won't fire up and you'll waste many litres of water trying. Therefore, these units will devour many thousands of dollars in excessive gas and water bills. If you have teenage children, lookout! The only way to resolve the situation is to NOT buy a BOSCH. Pl...
Read moreease note, I've only rated it as one star because the system wouldn't let me submit with less. It should be removed from the market immediately for being so environmentally damaging. It has been enormously expensive to support this unit with the extra cost of water and gas.
Hi Johnno,
We are sorry to hear your Hydro power has not been performing to your satisfaction. ...
Read more We would like to clarify with you that you can actually use water savers and that the issue is the minimum water volume flow rate. For the Hydropower 16Hthe minimum flow rate is 3.5 L per minute which is outlined in our Domestic Gas Hot Water systems brochure. So as long as the flow rate is above 3.5 L per minute it should be completely fine to use water savers. All continuous flow hot water units have a minimum flow rate requirement and all continuous flow units rely on the water pressure/flow rate in order for the unit to operate. If you would like any further information on our hot water systems we encourage you to call our customer contact centre on 1300 30 70 37 (Mon-Fri 8am-6pm (AEST)) Kind Regards, The Bosch Hot Water & Heating Team
- 6 reviews
- 3 likes
We've had a 16h installed on our new rural home 7 years ago and from the first day it didn't work well. We have excellent water pressure and pristine rain water running through it.
For the first 4 years it simply never ignited properly and after spending $$$ on replacing switches every winter we were told that there was a part in the unit that was never intended for the Australian market and needed to be removed. Another $300 and that was with us taking it to the Bosch recommended technician as we would've needed to take out a second mortgage...
I have a 13h the same problems as you all took the cover off the heater found the wires were not very tight, just crimped them, all good so far.
Well it's just died for the final time... I will be taking another reviewers advice and using a crowbar to uninstall it. Perhaps it should go to research for another company to learn how to NOT build ...
Read morea hot water service! A very sad piece of unreliable rubbish!
After reading the reviews on this unit which I have owned for aprox 5 years, had more than regular services and call outs, I’m convinced it has also put my marriage at times on the rocks due to the malfunctions of
• Not starting
• Turning off 2 mins into the shower
• Terrible wastage of water
I think it is appalling that you absolutely know there is a problem but refuse to act as a reputable suppler should. There are now numerous reviews requesting action – and you have failed in your duty to support those many screaming for support. If I ...
Hi Geoff,
We are sorry to hear that you’ve had some difficulties with your Bosch Hydropower unit. Please do call our customer service centre on 1300 30 70 37, they will be able to give you some help...
Again !!!! contact the "hot water team" AGAIN - you have to be kidding ? what sort of response would I get now
Find out how Bosch Hot Water & Heating HydroPower 16H compares to other Gas Continuous Hot Water Systems
Know better, choose better.
We agree with all the following comments and have identical problems. Have had the 16H for nearly 6 years and have had nothing but trouble. Sick of running water for ages to get either boiling hot or freezing cold showers, then adjusting endlessly. Numerous visits by technicians to no avail. We think the 16H is a lemon and should be replaced free of charge by something that works!!
Nothing
Doesnt work as it should
Hi Jenny & Murray,
We are sorry to hear that you have had such a poor experience with your Bosch HydroPower unit. We strongly recommend contacting our customer service centre on 1300 30 70 37 in th...
Read moree new year. They will be able to give you some helpful advice and get you in contact with an accredited Bosch service technician, who’ll be able to assist you with this matter.- 3 reviews
- 1 like
Would not buy Bosch again, nothing but problems with hydro 16 . Intermittent gas flow, not igniting, changed three things still does not work ! Installed on caravan site used 3 months of year . [censored word removed] product, even gas plumber said they are [censored word removed] ! Controller box 200 odd dollars other parts 200 dollars. Now they tell you to bypass switch !
Too many problems, worked for six months then the problems started.
Hi Barry
We are sorry to hear that you are experiencing issues with your unit, please call the service centre on 1300 307 037 ...
Read more Thanks BoschAU
The Bosh 16H hot water system has many problems with it not igniting to heat the water everytime and needs to be turned on full ball to get hot water.
The plumber informed me that these problems are due to the water saving/aerators devices on the taps and to remove them. I did remove them and still sometimes the heater wouldnt ignite.
I am finding it unacceptable that a hot water system needs the following to work; to have water saving/aerators removed, washers in perfect condition, and the taps turn on full. (Especially as consumer trends ar...
Do you have a tempering valve fitted, i have the old bosch water wizard from 1999 with battery ignition and had the same problems, I replaced the tempering valve and the system worked well
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Turn hot water on - too hot (normal) Introduce a little cold and the hot water burner shuts down and shower goes cold. Continue to alternate between too hot and cold. Very frustrating!!
Are you able to provide help i.e. water rate and / or temperature settings of the unit?
Defective regulator?
Various plumbers have said the unit is not of good design nor suitable for use in a 2 bathroom house. Cannot regulate temperature even with one shower only running and no other water being used.
Barry email [email protected]
Looking forward to your reply.
Our 16 H water heater was working fine until six months ago. Called the plumber we needed to replace the gas valve. Cost $525! Complete new unit $ 890. Can any body get this part at a better price? Would like to replace the part but not at that price. How can one very small part cost so much?
Was reliable
Spare parts bloody expensive
Find out how Bosch Hot Water & Heating HydroPower 16H compares to other Gas Continuous Hot Water Systems
Know better, choose better.
Have had the bosch 16h for six years has never worked properly from new, keeps turning off cycling on and off wastes water hand over fist, just spent 400 dollars on new comtrol box and igniter still made no difference. Do not buy as it does not work the 16p actually works amd is a thousand times better.
no pilot light
simply does not work at all
Hi Ian,
We are sorry to hear you're having problems with your hot water system....
Read more Bosch provides a 2 years parts and labour warranty to cover any manufacturing faults with the appliance. Bosch Hot water system are required to be installed and commissioned by licensed plumber and gas fitters and a certificate of compliance is required to be provided. We would always suggest the use of a Bosch service technician who will be able to checks the hot water system and application to ensure correct application. Please call our customer service center on 1300 30 70 37, they will be able to give you some helpful advice and get you in contact with a Bosch service technician. Hope to hear from you soon. Kind Regards, Bosch Hot Water & Heating Team Customer Contact Center – Operating Hours Monday to Friday, 8am to 6pm (AEST) Customer Contact Center: 1300 30 70 37
So Team Bosch, does it make you proud that %75 of the reviews on your product say it's a piece of rubbish? Tell us all please - how many bad reviews do you actually need before you'll finally conce...
Read morede the truth and issue a recall? Guess we'll all know after the endless string of supposedly friendly/helpful but mostly patronizing responses we've seen so far from you on this forum.
- 9 reviews
- 3 likes
We had the 16h installed in our property around 4 months ago, since then we have had intermittent problems ever since, as I write this review I've just spent almost an hour trying to get the shower to run hot. Occasionally it works but for the most part all we get is cold water or it'll run hot for 10-30 seconds then go cold. I've had the plumber that installed it out several times who reckons he has never had any problems with this unit but can't give me an explanation for the constant problems, apparently to his eye there is nothing wrong with the unit but yet we still find it a monumental task to get hot water. If anyone is considering this unit you will regret buying it, it is hopeless.
No hot water
We had a bosch authorized repairmen out yesterday who seems to have fixed our problems. He said that the units are manufactured in Portugal and there has been problems with them due to the atmospheric...
Read more difference in Australia. He drilled a hole above the ignition to create a better mix of air and gas, he said he has been running around doing this to alot of these particular units lately, and I can happily report this morning was the first time in a long time I turned the shower on and got a constant flow of hot water.
Andrew I have a Bosch 10hp and had the same problem and found out that these systems don't like water saving shower heads, try taking the washer out of the head and see if that helps. Daph
andrew - i see you are in melb, so am I. can you post the repairer details please ? he can drill a hole for me too !
- 4 reviews
- 1 like
Seriously wish I had read reviews before purchasing this unit. We have had nothing but problems from day one. First, the water would go cold mid shower, then after adjusting the taps, we get scalding hot water!!!! Unit still under warranty so called out Bosch Service person. He checked the unit, all good, then wanted to check the shower. He explained that for the unit to work properly, the hot water tap needed to be turned on fully, wait for hot water, then adjust cold water tap only. It worked, but the water pressure coming from shower head wa...
Read mores like showering in a hail storm!!!! We replaced the shower head with an energy efficient one, not enough pressure to run unit. Took out the little orange washer that controls water pressure, and tried again. More pressure this time, but, obviously not enough to run the unit as the water went cold again mid shower. Rang Bosch service again, spoke to same person who checked unit and he told us that most of their call-outs are for this type of unit. He agrees that these units are not practical or efficient. We are now forced to purchase another unit, not HydroPower, at considerable cost. A complete and utter waste of money and time. A total inconvenience. Before purchasing these units, customers should be clearly informed of all the details regarding the operation of these units so they can make up their own minds whether this type of unit is suitable for their needs. Useless piece of equipment that should not be sold, especially for domestic use.Hi Gabby,
Yes, the Bosch Hydropower unit does require a minimum flow rate (above 3.5 litres per minute) to provide power to operate the system. However, we do believe with the correct setup, the uni...
Read moret should function well. Also, we do offer a 2 year manufacturing warranty, but outside conditions could be effecting the performance of the water heater. Therefore, we would like to help you resolve this issue and suggest that you give us a call on 1300 30 70 37 and ask to speak with someone from the Bosch Technical department- they will be able to discuss the specifics of the job and try to suggest some solutions. We look forward to speaking to you.
i am having similar problems...I have great water pressure and a metro gas supply that none of my other appliances have a problem with. I don't want to faulk out $350+ for what is obviously a manufac...
Read moreturer fault. Bosch needs to man up to this issues and offer to resolve it at their cost. This is a wide spread issue documented across many forums on the I Internet as you well know Bosch. Peter from Potts Point.
The information for the !6H recommends a minimum flow 0f 3.2L per min.
I am having problems using a 16H in conjuction with a 12V of 16.3L flow.I am running off 12-15L before I get hot water.
Find out how Bosch Hot Water & Heating HydroPower 16H compares to other Gas Continuous Hot Water Systems
Know better, choose better.
- 2 reviews
We have 2 of 16H units at our Surf Lifesaving Club, 15 years and one unit finally died on Australia Day when a failed seal on the gas inlet causing a fire that was put out when the HydroStarter melted and sprayed water over it.
All those years of sun, salt and sand, they don't look very pretty but they still worked. Only issue we have had with the units has been blocked HydroStarters due to the corrosion and gunk in our tanks and piping. We fitted a proper filter, back flushed the units and solved the starter problem.
Taken a beating, but still working
Need filtered water.
Hi,
We are pleased to hear that your Bosch Hot Water unit performed so well. We hope there are many years of hot water to come!...
Read more Kind Regards, Bosch Hot Water & Heating Team Customer Contact Center – Operating Hours Monday to Friday, 8am to 6pm (AEST) Customer Contact Center: 1300 30 70 37
We had this Bosch hot water unit installed a while back and it has had problems from the start. The main problem is that the gas sometimes takes a long time to light. We had it looked at twice after installation by Bosch, however back at that time their customer service was dismal and they did their best to just get rid of us. They only mentioned that it was possibly the gas pipe volume feeding into it was not supplying enough volume (even though I have since had it verified by another independent plumber to be more than sufficient). Me being y...
Read moreoung and naive believed them and thought that the problem only happens every couple of days so I'll put up with it. So since that time, every couple of days or so, we can wait minutes for the hot water, and you can literally hear the spark clicking trying to light the gas but it just doesn't take. I have tried explaining it over the phone and that it is an intermittent problem and that it needs someone knowledgable to have a look at it. The two times it was previously looked at by Bosch (during warranty) no parts were replaced nor was there any acknowledgement that it was faulty. I have since misplaced my receipt (I moved out of the house for a while and then back in) and once again I have been trying to get them to fix the problem. It is now out of warranty and the Bosch guy can find no reference to it in his system. As I no longer have the receipt and Bosch cannot find the reports from the callouts, they are not willing to have a look at it.
See below for footage of the hot water unit when it tries to light the gas:
http://youtu.be/zTxn8TS0Cfs
Hi David,
We are sorry to hear that you have had such a disappointing experience. Sometimes it is hard for our Customer Service Team to diagnose technical issues over the phone....
Read more Please call our customer service center again on 1300 30 70 37. They will be able to give you some helpful advice. Please mention that you have been advised to do so by the Bosch Hot Water & Heating marketing team based on your post on ieatwords.com. We are looking forward to hearing from you. Kind Regards, Bosch Hot Water & Heating Team Customer Contact Center – Operating Hours Monday to Friday, 8am to 6pm (AEST) Customer Contact Center: 1300 30 70 37
If you are reading this forum before you purchase......good on you. If you are reading this forum after you purchased this unit..........tough.
Purchased 16H Hydropower almost a year ago and have never ending problems with it. Waste so much water just waiting for the hot to come through. Having a shower is a nightmare, doesn't maintain constant temperature. Apparently the hot water tap needs to be on full for it to work........but still takes forever to heat up. My elderly parents kept forgetting to turn tap on full which wastes even more w...
Read moreater. Have had the unit check fully and everything is working as it should............yeah right!. Seems to be an inferior or faulty system. We have removed it and installed electronic touch pad system...........much better. Bottom line...........do not buy this unit. 16 is terrible! Didn't provide constant hot water, wasted water waiting for hot to come through.
I have had nothing but problems with my 16H
Purchased brand new and after calling out the plumber 5 or 6 times within the first few days had to replace to ceramic ignition tube. This worked for a few months and then again no hot water or hot water talking minutes to heat. Bosch tech then replaced a sensor and today as i write this it is about 8 mnths after the sensor being replaced and the water is now running hot and cold from all taps.
Wish i had done my homework also and can guarantee that i will never again purchase a Bosch HWS.
And afte...
Hi,
Please get in contact with the Bosch Customer Contact 1300 30 70 37....
Read more We look forward to speaking with you. Kind Regards, Bosch Hot Water & Heating Team Customer Contact Centre – Operating Hours Monday to Friday, 8am to 6pm (AEST) Customer Contact Center: 1300 30 70 37
Have contacted the above prior to this review yesterday and have this morning been contacted by the plumber who will be looking at next wednesday so another wk week no hot water not to mention time of...
Read moref work to be there for the plumber which im sure isnt covered in the warranty. It is only that the unit is still under warranty that i am going through this again as i refused to be totally ripped of by a supposedly reputable brand name but once warranty is out will be tossing the unit in the scrap heap where it belongs and buying what i hope is a much more reliable brand which i will definately be doing my homework prior to purchase this time not relying on brand names as given this experience i dont believe the quality assurance dept at Bosch is very efficient at allHi,
Good to hear that you have been in contact with our Customer Service Center. It appears they have been helpful in getting you in touch with a service agent. ...
Read moreSorry Bosch are unable to provide any assistance in getting you an earlier appointment time, as the service agents are independent from Bosch. Kind Regards, Bosch Hot Water & Heating Team Customer Contact Center – Operating Hours Monday to Friday, 8am to 6pm (AEST) Customer Contact Center: 1300 30 70 37
- 2 reviews
- 3 likes
My 16H external mount (Hydropower start) heater has been installed for two years without fail and no use problems experienced. With a little research and 5 minutes adjustment it was able to be setup to run satisfactorily using a low-flow rate (6L/min)shower head and low flow (6L/min) mixer taps.
I have never had the unit stop heating during water delivery even during violent storms and this is an external mount unit!
From the feeling in the other reviews, I guess I must have the only good one ever made, or a lot of the other reviewers of ...
Read morethis product have had bad plumbers :-) I consider the Bosch 16H external to be well made and quite innovative in the gas injector and heat exchanger design. As it is so efficient (and green if I collect the pre heat cold water) I would buy it again. For the record, 1. I have a tertiary mechanical engineering qualification 2. I do not work for Bosch or have any association with them!
I'd love you to e-mail me and tell me how to adjust my temp down as we waste a fair amount of water (well we put it on the garden but that is inconvenient) because the unit turns off when we try to ad...
Read morejust the temp down with the cold tap in summer. In winter it's a beaut and we too are happy with our purchase aside from this.
Due to the personal liability laws we have, I cannot tell you how to make an adjustment on the heater without leaving myself open to litigation if something goes wrong on your heater.
I would spea...
Read morek to Bosch and find a plumber who knows these units well. It is a small job for a gas plumber and they can ensure the changes made are safe for your installation.
Bosch hydropower 16H installed three years ago by a bosch recommended plumber, since new the unit would intermittently run cold costing several call-outs for no identifiable fault. It also requires constant maintenance of the generator filter and have had to have the pilot light ignitor unit replaced twice. I have since discovered there are better locally built brands of comparable price that are vastly more reliable.
Turbine generator flakey at best, overall a terribly unreliable unit
Hi. We have the same system and are equally unhappy, but perhaps we can help you with the issue you list here. Situation is, if you change the water pressure, the flame can go out. If the water pre...
Read moressure is not high enough (ie you haven't turned your tap on far enough) the hot water system won't start. Only way we've found to use the system reliably is to turn (for example) the hot water tap on in the shower to maximum and don't touch it for the length of the shower. Similarly, if someone else uses the hotwater tap (eg washing machine/dishwasher) this change in hot water usage/pressure can cause the flame to go out. We're looking to see if there is some way to insulate the system, thereby increasing the 25degree increase in temp (which isn't enough in the winter when the water coming into the heater is 5 degrees).Hi together,
We are sorry to hear that you are having such a negative experience with your Bosch HydroPower Units....
Read more Please call our Customer Contact Center 1300 30 70 37 so that we are able assist you with your problem and get you hot water flowing! We look forward to speaking with you. Kind Regards, Bosch Hot Water & Heating Team Customer Contact Centre – Operating Hours Monday to Friday, 8am to 6pm (AEST) Customer Contact Center: 1300 30 70 37
I have had this unit for about 5 years & during summer can actually heat the water to a level that would be considered hot, However in winter the unit can barely take the chill off the water. Managers...
Read more say to use the customer contact centre but at the cost of $120 call out (covering the first 15 minutes & $120 per 15 minutres after that it would be cheaper to go & buy a new unit but never a Bosch! then parts on top of that, when Bosch know these units are garbage. Bosch should have done a recall on all these unit & fixed there design faults.
Our unit is just under 3 years old. Over the last 7 weeks the hydro generator has failed 3 times. The unit was installed by a qualified plumber from a reputable company. I emailed Bosch to get an idea of the life expectancy of the unit. Bosch would not commit themselves with the usual guff about depends on usage, water content, installation etc - so I asked for worst and best case scenario - you've guessed it ...... nothing! Wish I had done my homework prior to purchase.
Has failed to produce hot water on a number of occasions
Hi Cindy,
Sorry to hear that you still have not resolved the issue with your Bosch HydroPower unit. We strongly recommend that you call the Bosch Customer Service Center and ask to speak with the cus...
Read moretomer service manager. Like any mechanical product you can not estimate life expectancy. Worst case scenario would be that the unit dies today, best case it last for 30 – 40 years. As explained to you in the emails we sent, it strongly depends on environmental factors and we advise that you get your unit serviced every two years. Bosch are more then happy to send someone to look at your unit, if it is a mechanical fault & the unit is still under warranty the cost will be cover by Bosch.
I live in NZ and note guess you are based across the ditch, so firstly don't know if you have reps here. Secondly, the unit is working at the moment though I suspect it will only be a matter of month...
Read mores before it flakes out again. The warrently expires in a few weeks. We will probably have to replace the unit next time it fails as from other reviews the units are fraught with problems. The next one certainly won't be a Bosch!Sorry Cindy,
We were unaware of this as you are commenting on the Australian Product Review site. If your product warranty is about to expire I would suggest contacting Bosch immediately. We have a nu...
I purchased a Bosch Hydro 16H about 5 years ago after many years of faithful service from our Bosch Water Wizard up until the heat exchanger started leaking and I was advised that it would be cheaper in the long run to replace it!
Two days after having the 16H installed I noticed it leaking water, Daribin Gas came out straight away but it took a further 3 days to have it fixed as they had to get in a new heat exchanger, which I accepted as nothing is perfect and these things happen.
From day one the 16H has never been as consistent or as ...
Its been over a week and no one from Bosch has replied to my email, so much for so called customer service.
The unit is just about un useable now as it wastes more cold water starting up than the hot water I need to use!
Update
Andrew from Bosch contacted me and apologized for not contacting me sooner and explained how they were having trouble with their email system
Andrew could not have been more helpful, attentiv...
Bosch service department discussed the issues Spirio after receiving the email and arranged to attend he has house for an inspection of the water heater. While a BOSCH service technician had attended...
Read more the first call under warranty the subsequent service calls were not performed by Bosch hot water service technicians. Further investigations indicated that the unit had not received a regular service and there was some issues with gas pipe sizing due to additional gas appliances added to the fitting line. A full service was performed on the water heater and the unit is working correctly. Bosch always encourages the use of Bosch hot water service technicians to perform service and maintenance work. For additional information regarding your nearest service technicians please telephone Bosch on 1300 30 70 37.
We bought the 16 H external unit Aug of 2004. We at the last minute had to change it doue to unavailability of electricity. So we ended up with this unit. I have to admit my only concern at first was the lack water pressure to the washing machine when running the hot water. The shower was fine so never worried about it. Not really sure when I noticed it but at times the water would just cool and then warm up again when washing the dishes. Again it never affected me in the shower so I didn't worry about it. But in the last year or so the water ...
Read morewill cool whilst in the shower and then take a minute or so to heat up again. My solution turn it off not to waste water and lather up and when ready turn the tap on again which seemed to rectify the issue. In the last month this occurrence is on a regular basis. Different scenarios each time. Happily showering away and off goes the hot water - may or may not come on after a period and of course wasting precious water in the process. If it comes on then you better hurry cos you know it will go off again soon. This one time (at band camp) I spent an hour trying to take a shower. It was a cold melbourne day and I froze my bum off in the hope that it may come back each time it cut out. Recently I discovered that if I stop adjusting the cold water it works fine. Well not fine but the hot water goes for a longer period without cutting out and I get scorched a little more. Today I'm fed up with this product. I got a washing load in this morning no problem. Then later on I went in to have a shower but no hot water. The damn thing won't ignite. Don't want to tell you how proud I am of the amount of water I've wasted checking every tem minutes or so to see if I can get it to magically ignite. I've rung through to find out the product has a warranty of 2 years. An installation warranty of 6. Which I don't get. Who needs an installation warranty - if it ain't working it's hardly ever because it was installed incorrectly. And even if it was you don't need a damn warranty to get them to come out and do the job they should know how to do as part of a professional service they offer. I finally get a number because I'm told I need to have it serviced. Apparently regularly. I've had a hot water tank previously that worked fine for 10 years no hassle. The only reason we got rid of it was because it was leaking. So anyhow the lady at the other end tells me it will cost $88 for a service call plus the $33 per 15 minute increments for labour and of course plus parts. And if they don't have the parts then another service call this time only $44 plus the $33 per 15 minute increments. If I've told you the model and the problem then how many possible resolutions could there be that you won't have come prepared with a damn part. And secondly if you are running a professional business then make it your business to ensure you have the damn parts. I give it a 2. I spent $1200 on this damn thing and it should last me a good 10 years. it did the job for 3 years. I assume I should be grateful for such a product... You will have ignition issues at some stage of its life. and then you will probably reach boiling point before it ever does
I am sorry we ever purchased this unit. Reading through other reviews on this site it is clear that Bosch created a real lemon with this unit and are reluctant to do anything positive about fixing it. DO NOT BUY a Bosch Hydropower 16H.
Using water flow to generate spark to ignite gas burners.
Poor product design. Our unit was installed in Sep 04. In less than 12 months the plastic housing of the impellor unit blew out. Bosch arranged replacement under warranty. Same thing happened again 12 months later and plumber managed to strap it back toget...
- 3 reviews
- 1 like
I bought my Bosch Hydropower 16H hot water system under a Month ago for two reasons. The first was for its ability to ignite burners without external electricity supply and the second was for its economical and environmental saving properties. I was disappointed as soon as the unit was installed as I found that it would only heat water to a maximum warm temperature apparently due to the cold ambient temperature of the water going into the heat exchanger this time of year (winter) in the cold climate where I live. I then found that at times t...
Read morehe unit would not even ignite and then when tried again it would miraculously ignite. Sometimes when it was working it would go cold then warm again. Then the worse news of all, my unit would not ignite at all. I have called Bosch service 3 times in as many weeks and found that they are as helpful as a screen door on a submarine and at times quite rude. Has been days now without hot water waiting for Bosch service and after reading the other reviews on this site I thought enough is enough and have now ordered a gas storage system at my expense of course, no thanks to Bosch. My new hot water system has been an expensive lesson well learnt and that is research well before purchasing. The ability to ignite gas burners using water flow, although in my experience this ability was not guaranteed every time hot water was required. Unreliable water wasting hot water system or should I say warm water system. Please note these Hydro power units are not recommended in cold climates, a fact that unfortunately I discovered only after installation and was not told of by retailer before purchase. Since my system has been installed I have not had hot water and at its best when it works the water temperature is only Luke warm with constant temperature fluctuation from warm to cold and of course that is only if the system ignited the gas burners in the first place.
This is a follow up to my last post. I threatened legal action and suddenly Bosch took the issue seriously and promised a replacement "free of charge". I opted for the Pilot Light version, not the 16H hydraflow as it is apparently better in fluctuating water pressures. They got Heat Cool International (their service people) to come and changeover but they refused to install as "the unit was mounted over 1.5m from the ground and they had no scaffold". This is despite the fact that Heat Cool had already been on site happily working off ladders FO...
Read moreUR times previously and were aware of the height of the unit from day one. They said they would not hire scaffolding (circe $100 a day). The only option was their scissor lift at $300 "standard charge". They wanted me to pay! I told them I would not. They said "not our problem then, call Bosch". Bosch were then rude to me yet again and told me "take it or leave it". I rang the plumber who did the initial install and he fitted it himself off a ladder in about 20 minutes. Tick for the plumber, big crosses for Heat Cool and Bosch! Incidentally, Bosch insisted I sign a waiver that all future warranties are void... Not too heavy (only relevant when replacing it!) Bosch after sales service again falls flat... read on.
Only got a Bosch 16H unit installed last week and was really worried about it after reading all the negative reviews here. we installed the unit outside between the ensuite and the main bathroom and insulated the copper piping. we get hot water within a few seconds in both the bathrooms and its constantly hot. we are really impressed with it. it does take a while longer for the hot water to get to the kitchen as its right over the other end of the house. not much longer than it did with our old solaheat unith though.
Constant Hot water, No need for pilot light or external power point
none so far.
Other Gas Continuous Hot Water Systems
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Other Gas Continuous Hot Water Systems
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Hi Rob,
We are sorry to hear your Hydro power has not been performing to your satisfaction. ...
Read more We would like to clarify with you that you can actually use water saver shower heads and that the issue is the minimum water volume flow rate. For the Hydropower 16Hthe minimum flow rate is 3.5 L per minute which is outlined in our Domestic Gas Hot Water systems brochure. So as long as the flow rate is above 3.5 L per minute it should be completely fine to use water savers. All continuous flow hot water units have a minimum flow rate requirement and all continuous flow units rely on the water pressure/flow rate in order for the unit to operate. Regarding the other issue mentioned we require some more information to assist in resolving this, we encourage you to call our customer contact centre on 1300 30 70 37 (Mon-Fri 8am-6pm (AEST)) Kind Regards, The Bosch Hot Water & Heating Team