We bought Bosch because of its reputation. We also bought this model because we we are a large family and 7kg was recommended.
$1000 !!! Now it is broken and repairs are as much as a new model.
Now I am stuck as I have the Bosch washing machine and need to stack a dryer on top.
Really mad that this has happened and the cost is so much!
Surely these items should last 10 or more years?

I bought this dryer a week ago after much deliberation, because of the very mixed reviews on here. The price was great for a dryer of this quality. It seems extremely solid & well built. The dryer is fabulous & very quiet. The sensor drying is great, it seems to dry much quicker than my old dryer. You have to read the manual, this is not just a "turn the dial & it goes" type of dryer. So maybe that has something to do with the negative reviews.

I also didn't stack the dryer, as it is not recommended.

Great dryer..holds big loads..sometimes not the best when only a couple of items are in it, it tends to think they are dryer than what they really are and turns off. Other than that it has saved our life with 4 kids in the family and constant washing, we only do big loads now so not washing/drying as much!

Packed full of technology this vented dryer ticks all the boxes including price. New heat pump technology is still financially out of reach of most consumers, so if you need a dryer that is just as good (though not as economical as the heat pump 6 stars energy rating) then this machine has the goods. Reason it gets four stars is the issue with drying sheets, they get tangled up in a ball and need untangling twice minimum.

This is a drier that does the drying as you want it dried but you need to take the time to put the information in to get the best out of this great function. Remember that you only get great when you take a little time. So if a good drier gives you a drying time and quality of dry clothing just as you order then this is the drier for you.

This dryer does not dry, only two weeks old has not completely dried anything I have put in it. I want my money back this is the most ridiculous pathetic excuse for a dryer I have spent a lot of money on and have received nothing in return, what is wrong with this product ?

In a nutshell - clothes always take longer to dry. Sheets come out in one big tangle. The lint filter is easy enough to clean but heaps of lint falls below the filter. The area where the lint gets trapped is too deep to put my hand in. This is an annoying feature.

The most annoying feature of this dryer is the funnel for the air to blow out of. I prefer dryers that have this feature on the front of the machine. For one of the more expensive dryers on the market this is a cheap looking and annoying feature. I have to prop the funnel up otherwise the floor gets wet with condensation.

Clothes come out soft and not burning hot. Dries in alot less time than my previous dryer. Once you get into the habit of telling the dryer what you want, rather than just pushing one button. Very different to use bit I love it. Once you get used to it it's great.

I'm not sure why the Bosch officials aren't informing you of this in their generic response, but when this dryer is deliverer the default dryness setting is "0", use the "fine adjust" and set it higher to make things drier. The setting will stay high until you adjust it down. I am going to give it a bit longer and hopefully things will improve but I'm not overly impressed yet! I have just run a load and it is slightly drier, but not fully! What is going on Bosch!

My sheets never dry probably, this dryer keep making them like ball and, I have to go every 10mintus to check it and fixing it, ok for clothes but take so long for 7kg, something don't drying it probably, but they coming out clean and soft and no fluff, I just got it for about a 3weeks now and I'm not happy at all, I wish I never make this porches, my old one was Electrolux and at was fantastic,fast and energy saver,I wish I can have my money back, I well go back to the old one, plus...I don't recommend anyone to buy it plus it's so expensive comparing by the other brands.im very very sad

I have never come across a dryer so useless, it is a 7kg machine on every setting it does not dry clothing, doesn't matter if you set it on extra dry still wont heat up, People NEVER BUY THIS DRYER, I wouldn't even buy another Bosch product, I have tried putting in one item No heat tried several items No heat, full load No heat.
I am disgusted

I purchased a Bosch Dryer 86402 in Sept '15 and would not recommend it! Because there is no vent to the outside, the whole room gets hot and the moisture in the machine keeps the clothes from drying faster. The sheets, when being dried, continue to quickly form into a ball, taking longer to dry and result in very wrinkled sheets. I am very disappointed in my dryer!!! And would not recommend it. I would like to return it!
Sidney M.

Purchased this dryer several weeks ago and although it's different to other dryers I have used (being a sensor dryer, depending on the setting, it automatically selects the drying time). I have found the time it takes to dry clothes is much shorter, it's quiet and overall I am very pleased with it's performance. I love the fact you can select the type of clothing in it and the dryer does the rest! It even has an alarm to tell you when the clothes are dry.