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Bosch Serie 6 Automatic Washer Dryer Questions & Answers
WVH28490AU (8kg/4kg), WVG28420AU (8kg/4.5kg)41 questions from our users
Philip B.asked
My washer/ dryer isn't cleaning the clothes properly. Have checked the drain pump, checked the detergent dispenser and the air filter.
Philip B
No answers
Maria P.asked
I received my new WVG28420AU last week the day before lock down. Plumber installed it - so excited turned it on - all good, left it for awhile everything seemed fine. Went outside and heard this massive noise went running in to find it had cracked my tiles, gauged the wall and had almost pulled itself from the plumbing and wall. I need a solution - we are in lock down and I need to know what to do to rectify this.
3 answers
Have you rung Bosch on their 0800 number?
Yes have Plumber coming back to look.
Bosch H.Bosch Home Appliances
Hi Maria,
If you can supply a photo of the back of the appliance we'll see what advice we can supply. If you can't do it here, please send it to [email protected] and include BSH8723 in the subject line as a reference.
Thank you,
Bosch Home Australia
Samasked
Hi Folks,
The buttons on the left-hand side of the panel have stopped working. Temp, timer spin etc do not work, the other side works fine and I can run a cycle. The key indicator (lock) is NOT on.
Any ideas?
Cheers,
1 answer
Bosch H.Bosch Home Appliances
Hi Sam,
Thanks for your question, We're sorry to hear that you're having issues with your Bosch Washer Dryer.
We'd like to help, if you contact us on 1300 369 744 we’ll investigate for you. Regards, Bosch Home Australia.
Meerasked
Is there a drain hose extension for this washer dryer? The original drain hose is not long enough.
1 answer
Bosch H.Bosch Home Appliances
Hi Meer,
Thanks for the question regarding your Bosch WVH28490AU.
We do not have a drain hose extension but there is an inlet extension you can purchase through our website: https://www.bosch-home.com.au/shop-productlist/washing-and-drying/accessories-for-installation-and-built-in/hoses/extension-hoses-for-washing-machines/00670596?breadcrumb=washersanddryersaccessories or by calling us.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia
Jenny G.asked
What is the difference between WAW28490 and WAG28420?
1 answer
Bosch H.Bosch Home Appliances
Hi Jenny,
Thanks for the question regarding the Bosch range.
unfortunately we don't have information on the WAW28490 as it is not distributed here in Australia and the other one is not a valid model. You can always go to https://www.bosch-home.com.au/productlist/washers-dryers/washing-machines/front-load-washing-machines and check the "Add to product compare" box and check the differences.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia
Sherasked
How long is the normal wash and dry cycle?
1 answer
Bosch H.Bosch Home Appliances
Hi Sher,
Thanks for the question regarding the Bosch WVH28490AU.
The cottons Eco wash cycle (max 8kg) is approximately 4.5 hours although there are cycles with the speed perfect option that can be as quick as 30-40 minutes. The drying cycles (max 4kg) can take anywhere from 2 hours, depending on the size of the load and the desired state of dryness.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia
Suzanaasked
It is only one connection for the water
Do I connect to the hot water or the cold water?
Or there is attachment for both ???
2 answers
Bosch H.Bosch Home Appliances
Hi Suzana,
Thanks for the question regarding your Bosch WVH28490AU Washing machine.
The inlet hose is to be connected to cold water,
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
thanks I will
AnnieAasked
Hi, just got one of these and was wondering about the appearance of the door- it has silver rim with a clear plastic window. On the window is the word 'exclusiv' written in silver and a logo stamped into the clear plastic. I know it sounds silly but I can't figure out whether or not this is a 'display' door and removable or if the front of this machine is just plastic for some reason. If it is removable, how do I do it? Thanks!
1 answer
Bosch H.Bosch Home Appliances
Hi Annie A,
Thanks for the question regarding your Bosch WVH28490AU Washer/Dryer
We'd like to help, if you can email us at [email protected], quoting BSH6640 in the subject line.
Regards, Bosch Home Australia.
Jeff McDasked
Jeff,
Hi, up until a couple of months ago our washer dryer was working fine washing and drying. Now suddenly it has stopped drying properly for no apparent reason. It will sometimes work as per normal, then suddenly it will only half dry things or not dry them at all, even though it appears to be doing the drying mode. It will and does suddenly loose up to an hour or more of time off the timer while you are watching it. We have seen it go from 2.5hrs drying time and at the blink of an eye change to 15 minutes with sopping wet clothes in the machine. Would you be able to suggest a reason or has to motherboard got a problem.
6 answers
Bosch H.Bosch Home Appliances
Hi Jeff McD
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your washer/dryer
We'd like to help, if you contact us on 1300 369 744 we’ll investigate for you. Regards, Bosch Home Australia
Hi Jeff,
Just wondering if you had any luck identifying the problem and whether you were able to fix it? We are having the exact same issue...
Any advice you could offer would be greatly appreciated.
Many thanks!
Hi Ellie,
Sorry, no can’t help you. Our machine has pretty much given up the ghost. It will sometimes work but most times now will not dry. Due to my wife and I living so far from a Bosch repair agent it was going to cost to much to get it to repairman and no guarantee it would fix problems, so now don’t rely on the dryer side and usually put it through the cycle in the hope it will work while we sleep but then usually have to hang out clothes to dry next morning. We also now have spinning out of some washing problems. This is our second machine which was a replacement for our first machine which had similar problems starting at about 14mths ended up getting 18months when Bosch replaced it because they couldn’t get someone to repair it, this one made it to 22mths. As we are both on the pension are finding it hard to save for a new machine, so use it to wash and hope it will spin out and sometimes dry. Have read other peoples reports having the same problems, only to spend hundreds of dollars getting them fixed only to get machines back and still have the same faults. I believe all those that did get their machines repair had all their problems well within the warranty period, and had troubles getting machines fixed on warranty. Our machines worked absolutely brilliant when new up to 14 - 18mths first machine, 22mths this 2nd machine and bang it went, from working brilliantly to crap. Contacted Bosch Australia with regards to warranty only to be told I had to find someone myself to have a look at the problem. This turned out to be a major process. Turned out the guy we found was a bit of a scammer, told me and gave me a report blaming mother board, had a look charged $99 then wouldn’t do repairs. Bosch were at that stage prepared to pay for repairs. Contacted Bosch again, then they wanted a copy of the original invoice for first machine, which was purchased nearly 4yrs before, apparently they had deleted the original purchase warranty from their system, in the mean time we had to shift house and misplaced it so gave up getting anything done about it. Sorry can’t help you Ellie. So much for Bosch machines. Your question is the first I have had from this site and it has also come up with a response from Bosch dated 9mths ago of which I have never seen before. May have to contact them again and see what they come up with. Cheers Jeff
Julieasked
does this machine have a delay start?
4 answers
Yes it most certainly does.
can you please advise where this feature is, thankyou
Bosch H.Bosch Home Appliances
Hi Julie,
Thanks for the question regarding your Bosch WVH28490AU washer dryer.
Please refer to your manual page 24-25.
The clock symbol on your display panel delays the finish time (end of programme).
Before the programme starts, the end of the programme can be preselected in hourly increments up to a maximum of 24h. This will delay the start time once end time is entered.
When the programme has started, the preselected time is displayed e.g. 8:00h and counts down until the programme starts. Then the programme duration is displayed, e.g. 2:30h
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
Bruceasked
I want to install this washer dryer under a bench and between two fixed cupboards, but i see that the machine has a hot air outlet at the back. Can i install it in this situation? How much ventilation space do i need to allow for the hot air that comes out of the back of the machine?
5 answers
The best thing to do is to google the manual. Here i an excerpt for you. Ventilate the installation area well,
otherwise the optimum drying results
will not be achieved. Dimensions of
the ventilation openings (to be
provided on one side, depending on
the circumstances). Opening crosssection:
d x e = 200 mm x 100 mm.
Height above floor: f = 365 mm.
Distance between wall and
appliance: 50 mm
Thank you, i read that as well. I was hoping to get an answer/comment from Bosch Home Appliances as i see they have responded to many of the other questions on this page. I don't know how the dryer function works. Does it pump hot moist air out of the back of the machine, or is the moisture pumped out through the drain hose?
Bosch H.Bosch Home Appliances
Hi Bruce, Thanks for your question regarding your Bosch WVH28490AU dryer. We'd recommend a minimum cut out of 200 mm x 100 mm on one side only of your cabinetry, as per the diagram on page 38 of your instruction manual. Please ensure you allow a distance of 50mm between the wall and appliance to allow for sufficient ventilation. If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
Linda Wasked
Hi I have just purchased this model. Can you tell me if I set the quick wash cycle does it automatically start the drying cycle or do I need to programme the drying cycle?
1 answer
Bosch H.Bosch Home Appliances
Hi Linda,
Thanks for the question regarding your Bosch WVH28490AU washer/dryer.
The quick cycle does not automatically start the drying function at the end of the programme. You will need to select the drying function.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
Allenasked
In case the drying capacity isnt up to our expectation, can i actually stack a Bosch condenser / heat pump dryer on top of this and just use this one as a normal washer?
1 answer
Bosch H.Bosch Home Appliances
Hi Allen,
Thanks for the question regarding your Bosch WVH28490AU washer/dryer.
Yes you can stack a Bosch condenser / heat pump dryers on top of your washer/dryer.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
Shanon Easked
Hi Everyone,
I’m considering buying one of these machines after having had a seperate conventional dryer.
Do these machines actually dry clothes anything like a seperate conventional dryer?
Thanks.
1 answer
Bosch H.Bosch Home Appliances
Hi Shanon E, thanks for your question.They have the same programs and function as a stand alone drier, the only thing is that the kg limit for drying is lower than the limit for washing with these models. Regards, Bosch Home Australia.
Clovellycasked
I have a 10 year old 6kg BOSCH Chinese made washing machine. As far as washing goes, it’s been faultless, but it is extremely noisy during wash and even more so during spinning on 12rpm. It’s so loud that you have to cover your ears if the laundry door is not closed and there’s no way we can run it at night time. Would you consider this machine to be noticeably loud at any point in the cycle?
2 answers
We have it in a Euro laundry in our lounge room (sits on the floor) and it is super quiet!!
I even bought some of those absorption pads but the installation guy said they aren’t good to use with this. Don’t need them anyway!!
Bosch H.Bosch Home Appliances
Hi Clovellyc,
Thanks for your question regarding your washing machine. Generally a washing machine will gradually get louder during the spin cycle.
However a noisy washer can also indicate something as simple as an unbalanced machine. If you are having any concerns about your appliance
we'd like to help, feel free to contact us on 1300 369 744 and we’ll investigate for you. Regards, Bosch Home Australia.
Sammy Pasked
Hi,
I have the WVH28490AU and when I select the temperature button the time delay changes instead. Any ideas on how to reset this?
1 answer
Bosch H.Bosch Home Appliances
Hi Sammy P,
Thanks for the question regarding your Bosch dryer. The respective program duration is displayed by selecting the program. The program duration is
automatically adjusted while the program is running. If the program duration needs to be changed, Before the program starts, the end of the program can be preselected in hourly increments up to a maximum of 24 hour.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
kishletteasked
I'm going to ask this again, as Bosch didn't provide a relevant response before... The end-of cycle signal noise is loud and repetitive. Is there a way to have it sound once instead of repeating? Can you change the volume? The instruction booklet is of no help. Thanks
2 answers
It’s under Setting the Signal in the manual. Page 27 of mine.
I turned the volume completely down/off on mine.
Um, I'm sorry if it wasn't clear... I thought it was obvious from what I had written but, as per my original question, when I said 'the instruction booklet is of no help', I meant that I had looked at it and following the directions didn't work. On mine, I still can't change the volume following those instructions - maybe my machine is faulty or maybe the instructions are wrong... I'm not sure. I was looking for actual instructions on how to change it. The booklet was obviously the first place I looked.
Helenasked
How do I change length of washing time?
1 answer
Bosch H.Bosch Home Appliances
Hi Helen, thanks for you question. The cycle lengths are preset depending on the options that you select. Regards, Bosch Home Australia.
Claireasked
Does this machine, or any other washer/dryer combo, have a hand wash cycle?
Billasked
I struggle to understand the instruction manual generally. My specific question is does this machine have a time delay function and if so, how to use it? I can’t find this in the manual. Thanks, Bill
1 answer
Bosch H.Bosch Home Appliances
Hi Bill, thanks for your question. This model does have a Finish in time function. First select the cycle that you wish to use, then press the start in button (clock icon left of display) this will increase the time shown for the cycle, keep pressing until desired time is reached and then press start. You can delay the cycle for anywhere up to 24 hours. If you have any further queries, please feel free to contact us on 1300 369 744 to discuss.
Regards, Bosch Home Australia.
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