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27 questions from our users

I.stark

I.starkasked

Serie 8 WAW28620AU

My machine is flashing F: 23 what does that mean.



1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi l.stark, Thanks for your question. Unfortunately there isn't any trouble shooting for this error code,F23 indicates that a service may be require. If you could please contact our team on 1300 369 744, Regards Bosch Australia.

Lesli

Lesliasked

Serie 8 WAW28620AU

Hi,
Does any one know if the drum has a coating on it, what type of stainless still this is made out of? Want to use a cleaning product but don't want to damage the surface thanks

3 answers
Kaz
Kaz

It’s just a stainless steel drum

Lesli
Lesli

Thanks Kaz, so there is no coating on the stainless steel? There are a few different types of stainless that is all.



Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Lesli,
Thanks for the question regarding your Bosch WAW28620AU.
There is no coating as far as we are advised. As long as you use chlorine-free cleaning agents and don't use steel wool there should be no side effects. If there are odors in the washing machine, or to clean the drum you can run the Drum Clean 90C program without laundry and only adding washing powder.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia

Peter W

Peter Wasked

Serie 8 WAW28620AU

We are interested in buying a Bosch WAW28620AU machine with i-DOS. We only use a certain brand of powder detergent. Does i-DOS only work with liquid detergent? Are there any issues or concerns in using powder only with this machine (perhaps even without any fabric softener)? Perhaps the i-DOS feature is irrelevant (for powder detergents) and perhaps another model would be more appropriate. Please advise. Thanks, Peter

2 answers
Kaz
Kaz

The idos compartment only takes liquid. You would have to switch off the idos feature and use the big manual compartment on the left for powder.
I don’t use fabric softener. So mine stays empty.
If you don’t want idos, I would pick a machine without it so your not always switching off this feature.

Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Peter W,
Thanks for your question regarding your Bosch WAW28620AU Washing Machine, the I-DOS function works with liquid only. We recommend any of our Bosch Washing Machines that do not support this feature if you are wanting to use powder detergent only. If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia



Dee

Deeasked

Serie 8 WAW28620AU

Whats the difference between aquastop v aquasecure?

2 answers
Kaz
Kaz

I’m not too sure but my machine leaked water from somewhere one time. It hasn’t happened since.

Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Dee, Thanks for your question. Aqua stop is an electrical controlled water valve that shuts the water inlet down, this is part of the flood safety system that operates when a leak is detected within the appliance. Aqua secure is an inlet hose that is mechanical device, it detects a leaking connection at the tap only. If we can be of any help to you feel free to call us on 1300 369 744.
Regards, Bosch Home Australia.

Deborah B.

Deborah B.asked

Serie 8 WAW28620AU

Hi. I've just received my new machine and I thought that it came with a light in the drum. Mine has no illumination. Light or no light?

4 answers
Kaz
Kaz

I thought the same thing but that’s a slightly different model :(
(Bosch Serie 8 WAW32450GB 9Kg Washing Machine with 1600 rpm
And
Bosch Serie 8 WAW28750GB 9Kg Washing Machine with 1400 rpm)

glenn
glenn

Yes it does

Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Deborah,
Thanks for the question regarding your Bosch washing machine.
We confirm that your model does not have the drum light feature.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia

e12345

e12345asked

Serie 8 WAW28620AU

What washing machine cycle do you use for towels ? thankyou Wendy

2 answers
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi,
Thanks for the question regarding your Bosch WAW28620AU.
The cycle to use would be dependent on the fabric and amount of soiling. In general the cottons cycle is good for the most part.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia

Kaz
Kaz

Either cottons, which can take the full 9kg worth or automatic which can take 6kg. I don’t use the fabric softener so just put vinegar in the manual dispenser at the start of the cycle. Both settings use higher temperatures if you prefer to use hot water for your towels. Automatic is stuck on 40 degrees whereas you can adjust your temp from 90 with cottons.

Troy H.

Troy H.asked

Serie 8 WAW28620AU

Hi I have a waw28460au and I have done about 10 washers in it now and it has not used any soap? And I have selecting 3 bars on the ISO’s system?

2 answers
Kaz
Kaz

They barely use any soap. Even selecting 3 bars. I used to use way too much detergent in my old one. Bosch uses less water so you need less soap. Are there no suds during the wash cycle?

Troy H.
Troy H.

Hi Kaz
Thanks for your reply it has a few bubbles not sudsy and your right about next to no water. Going to swap from cold power liquid to dynamo liquid as I have seen a few blogs about that being the better soap for the machine.

Teresa N.

Teresa N.asked

Serie 8 WAW28620AU

where do i add liquid bleach?

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Teresa,
Thanks for the question regarding your Bosch WAW28620AU.
There is no section for bleach in the appliance and it is not recommended.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia

Melissa P.

Melissa P.asked

Serie 8 WAW28620AU

Does the waw28620au have a delayed time start function?
Say I want to start my wash in 12 hours
Cheers

3 answers
delane
delane

Yes

Melissa P.
Melissa P.

Thanks
Can you please explain how to operate it

Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Melissa,
Thanks for the question regarding your Bosch WAW28620AU.
On the bottom right of the display panel there is a "Finished in" section. Before you start the function, press the + or - buttons until it shows the amount of hours you'd like to delay the finish time.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia

Ammy

Ammyasked

Serie 8 WAW28620AU

Does this machine has a less wrinkles on the cloth feature?

2 answers
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Ammy,
Thanks for the question regarding your Bosch WAW28620AU.
This appliance has the option to reduce the spin speed or not have a spin cycle at the end of the program at all. This would cause the items to come out dripping wet so please keep that in mind.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia

delane
delane

yes i love it

Kim L.

Kim L.asked

Serie 8 WAW28620AU

Is there a difference between the barrel of an 8kg front loader and the 9kg.

4 answers
delane
delane

i think the size is different

Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Kim,
Thanks for the question regarding your Bosch WAW28620AU.
The drum for those two appliances are the same size. The difference in the capacity is due to other factors such as the programs and other materials in the appliances.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia

delane
delane

yes to me

Angie

Angieasked

Serie 8 WAW28620AU

Can you use vanish preen gold oxi action fabric stain remover on clothes before going into machine?

2 answers
Susan
Susan

Hi Angie,
I don't see why not. Although I haven't used it, I have used bleach and fabric softeners. I have also used oxyclean on sheets prior to putting them in the machine. And logically speaking, if we put dirty clothes with whatever stains are on them, we are introducing foreign substances into the machine. I hope this helps! Thanks Susan

Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Angie,
Thanks for the question regarding your Bosch WAW28620AU washing machine.
As per user manual, if using stain remover please hand wash thoroughly before placing items into the washing machine
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia

Vonnie_1

Vonnie_1asked

Serie 8 WAW28620AU

Can I just do a spin on this washer and not rinse and spin Thanks

3 answers
Rose
Rose

Yes you can.

Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Vonnie_1,
Thanks for the question regarding your Bosch WAW28620AU washing machine.
Please refer to your manual on overview of program.
Rinse/Spin cycle.
Note - The rinse plus button is set by default for this program. If you require spin cycle only press the rinse plus button to deactivate the function.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia

Susan
Susan

Hi Vonnie, This is one of the benefits of this washing machine. By way of example, if it rains after you have hung your washing out, just use the spin cycle to get them less wet and rehang them to dry. If you are new to the machine, try different cycles to get familiar with it and find out which ones are best for your needs. I love the 15 minute cycle along with the options within it. So quick to wash clothing and sheets!

kim

kimasked

Serie 8 WAW28620AU

Is there a recommended brand of washing powder or liquid that best suits Bosch machines?

1 answer
Paul
Paul

Bosch recommends using Omo liquid detergent.

RCF

RCFasked

Serie 8 WAW28620AU

How can I know if the i-DOS system is dispensing detergent? The i-DOS light is on, the setting is at 50ml per wash, but the liquid in the dispenser is at much the same level as it was a month ago after we started using the machine (WAW28620AU). The water only looks slightly bubbly when the machine is filling, but not sudsy.

4 answers
Paul
Paul

Hi Rosie,
You can fine tune the auto dosing feature up to 3 different settings, see manual. The self dosing system operates a small motor which you can hear operating. Sometimes if you are using a very thick liquid detergent combined with cold weather, the pickup motor (one motor is located in the detergent section of the tray and one in fabric softener side of tray) on the dispenser can get blocked. It may look like caked up detergent around the bottom of the motor.
See manual regarding cleaning process involved with self dosing dispenser tray, it’s straight forward just need to make sure you carefully read instructions and not wet components not designed to get wet.
We changed our detergent to liquid Omo it’s been fantastic! No problem at all and great wash results.
You should routinely clean idos dispenser tray (approx. every 6months or as needed)
It’s a great system and only uses the amount of detergent really needed, so don’t be too concerned about a lack of bubbles during washing cycles it’s quiet common not too have many bubbles.
Happy cleaning.

RCF
RCF

Thank you for your suggestions and advice Dan. Will check that the dispenser motor is not blocked, and have Omo lined up for the next refill.

Kass
Kass

I dilute my liquid OMO 3 parts omo to 1 part water before putting it in the iDos dispenser . Read or saw this somewhere online when I was learning about this machine. Clothes come out clean, not too many suds and I only have the setting on 2 bars. Only time I use 3 is for very soiled gardening clothes and the like.

Bill J.

Bill J.asked

Serie 8 WAW28620AU

What is the difference between the Bosch WAW28620AU and the WAY32891AU?

No answers
Emma

Emmaasked

Serie 8 WAW28620AU

Can I use washing capsules instead of liquid

2 answers
Paul
Paul

Hi Emma,
The best advice I can give is just give Bosch a call and ask. They are in the best position to advise regarding the use of detergent capsules. They only too happy to help!
Thanks.

Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Emma,
Thanks for the question regarding your Bosch WAW28620AU washing machine.
As per the instruction manual we recommend using liquid or powder laundry detergent,
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia

Kass

Kassasked

Serie 8 WAW28620AU

I recently purchased the Bosch waw28620au 9kg frontloader. If I override the idos function on the machine can I/how do manually dose fabric softener? I know that I can manually dose the detergent in the far left draw but where do I place the softener.

5 answers
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi _,
Thanks for the question regarding your Bosch WAW28620AU washing machine.
Please refer to your manual on page 44. Fabric softener should be inserted into the compartment with the flower symbol displaying.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia

Kass
Kass

Hi Bosch support,
Page 44 and 45 is about the Idos function and where to put fabric softener. Page 47 is about manual dosing of detergent. There is no mention of manual dosing of fabric softeners. I do not want fabric softener sitting in the IDos compartment as I rarely use it and it will dry out. Can anybody help me with an answer. Is this a flaw or oversight in the design. How do others overcome this.
Please help.

Leeching
Leeching

Hey Kass,

Good question actually. I am also curious now so I will have to go home later and try and figure it out. I have a feeling manual dosing on softener may not be possible. I would recommend you read the manual to find any reference (maybe that information sits somewhere or maybe not).

I'll see what I can find on Google Search. Maybe someone has asked this somewhere on some forum before as your requirement would be quite common.

Tom G

Tom Gasked

Serie 8 WAW28620AU

Hi why do Bosch now have plastic drums? My current Bosch has a stainless steel drum, and most premium machines have stainless steel drums. Most guides say stainless steel is better - even ieatwords’s washing machine guide. I am looking at replacing my current Bosch as over 9 yrs old and needs repair.

5 answers
Tom G
Tom G

I am thinking of replacing current Bosch was28440au with waw28620au or another 9kg or 8kg unit. Using choice reviews but they only do limited number of reviews. I am reading reviews in uk. Is it possible to get model equivalent in uk for waw28620au, waw28420au, waw28790au, waw28460au, and wat24261au.

Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Tom G, Thanks for the question regarding your Bosch washing machine. All Bosch washing machine drums are made from stainless steel. If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia

Tom G
Tom G

Why does it say Tub is made from plastic on Bosch site?

Jolijn H.

Jolijn H.asked

Serie 8 WAW28620AU

Doesn’t the WAW28620AU have Home Connect so i can turn it on through an app on my phone?

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Jolijn H.,
Thanks for the question regarding your Bosch WAW28620AU washing machine.
Unfortunately the Home Connect feature is currently not available in Australia.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia

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