I cannot complain about the cooking, i think cooks to perfection. However on washing the lid, the water gets stuck under the handle and you need to unscrew with a screwdriver each time and dry out 4 pieces. Very tedious.

This product is awful, the rice sticks to the non-stick surface and on the keep warm function, the rice ends up so dried out that it becomes like a flat disc of rice. Therefore this product can not actually perform either of the functions that it is meant to do.

I nicely messaged Breville to explain the trouble that we were having and they totally blew me off, the only help that they offered was to tell me to wash my rice before I cooked it (I was already doing that). So sorry Breville, customer service means everything to me and so you have lost me as a customer.

On my 3rd replacement in 4 months or so. Same issue every time, will not turn on after about 6 uses.
Worked prettty crappy when working, rice tends to stick (i suspect because "keep warm" function is too hot).
Most recent replacement hand delivered by Breville, lasted a week.
I use a gram scale and a mill jug, to ensure corrct amounts, still overcooks and gluggifyies my rice.
taking this one back, getting a crdit, buying anything else.
I could easily pull it apart, ad fix the issue, but that is not my job, and is an obvipoous design fault, and would destroy my warrenty.
Good Guys have been excellent in replacing.

Beautiful, simple rice cooker. Works well, haven't had any bad experiences. Some rice sticks to the bottom of the rice cooker however this is easily amended by removing the rice from the rice cooker immediately after it cooks and adding more water. Would definitely recommend it to anyone who's looking for a rice cooker.

I wanted something small and this is perfect, the only problem is, there is a lot of juggling around until you get it right, the right amount of water, the cooking time and leaving it in there when done, if you leave it for too long it will all glue together and this has been happening mainly if cooking too long, also there is an issue with the steamer if you want to check it while cooking have an oven glove on first, I am not 100% happy with this product!

The products is not expensive at all. I must say it is very easy to use, no complicated buttons. It comes with free rice spoon and a steamer. It has a non stick plate cooker.

This rice cooker is great, and so easy to use. You just set it and go. It also automatically switches to a keep warm setting when it's done cooking. I would say it's a bit slower than cooking rice on a stove, and occasionally bubbles up under the lid if the measurements aren't spot on, but otherwise it's a nice product.

This rice cooker replaced a Kmart branded one! It is great. Just pop in equal amounts of rice and water, stir once and done. It has instructions to make the rice soft and fluffy and that is how it comes out! The added steamer basket is particularly helpful! We just turn it on and leave it! Very pleased with the purchase!

Purchased this rice cooker probably 2 years ago. Have never had any significant problems with it, cooks well, easy to use.. Surprised by the negative comments. The only issue I have encountered recently after a lot of use is that it's no longer non stick.. But this is easily solved by soaking the pan for a few minutes.

I have bought lots of breville product and it has always been good but this product is absolutely bizarre.. how could they sell such a product.... breville has to do something about this product... used for a week ..every time it sticks .. it's the sticker ricer cooker . Do something about this.

I have tried to cook rice three times in the rice cooker and every time it sticks! I've tried brown rice, white rice and Basmati rice with the same outcome. I even added extra water the last time to see if that helps but no it still stuck. How they can keep on selling this product when almost all the reviews point to there being a fault with it I don't understand. Come on Breville a recall is required!

I put my rice cooker away for 12 months because it always sticks and boils dry. Saw it in the back of the cupboard and decided to try again. Dismal failure.

-steam and water somehow overflows through the lid just about everytime.
-need to manually turn off or rice will stick to bottom if auto-turnoff.
-trips circuit right after 12 month warranty period is over.
- my last National Rice cooker lasts over 20 years and still going strong until i had to give it away.
Won't buy another Breville product.

Looked at reviews before purchase they must have all been written by Breville share holders.Followed directions and cooked rice and low and behold it catches on bottom every time without fail .Good on you Breville for bringing yet another bad product out. Still only paid $25 for it so it not the end of the world but the end of Breville in my house.

May 2nd 2017 Update: Rubbish you have to add more rice to get amount of rice you want.

Do not buy save money and burn rice some other way cheaper. This is nothing more than an uncontrolled electrical
device. This will only cost you the money you have paid for the cooker but also time cleaning out rice stuck to the bottom of (wait for it ) non stick surface.

I've had this rice cooker for over a year and have "never" been able to successfully cook rice without burning rice on the bottom every-single-time. The only way to avoid burning the rice is to turn the cooker off 5 to 10 mins before it's boiled all the water out. This kind of defeats the purpose of the cooker plus you get soggy rice. I used to have a Breville Rice Cooker that lasted over 12 years until the teflon base started to wear out - it worked perfectly, I absolutely loved it. However the Breville BRC200 is just a shocker.

**Review about Platinum BRC200S**
By far the worse rice cooker. I have not been able to cook rice without burning/sticking from day 1. There is no way to avoid the bad outcome, tried everything already (rinsing rice, water temperature, add oil, etc.) Have had far better results with a $20 rice cooker. I wish Breville could admit this is a pure dud and replace the bad ones!!! Clearly they have built something wrong.