Hi all. Firstly, I can not believe that Breville customer service have not reported this to everybody who owns one of these. The reason why your eggs are coming out hard is the scale on the water measuring cup is in fact around the wrong way! More water for less eggs? No. Less water means less time, therefore if you are doing just 1 soft boiled egg, only fill the measurer to 7 on the half egg side, 2 eggs to 6 and so on. I had a great soft boiled egg, beautiful runny yolk and nice white outer this morning no need to pick the end, using water to level 7 (lowest).

Bought this years ago and never managed to get soft boiled eggs when going by Breville's recommended water amounts. Through trial and error i recently figured out that for 2 chilled 70g each I needed to measure the water to just under the no. 4 mark in the cup provided for perfectly soft boiled eggs the way i like it.

I have had an egg creation for 7 years and my soft boiled egg was perfect every morning. Last week it died so off I went and bought another one. What a disappointment. Every 'soft boiled' egg is rock hard and the buzzer is so low in volume that you have to stand next to it while it cooks. My previous one was so loud I could hear it outside which was great. This one is going back immediately. Why have the changed it????

I have fresh eggs from my own chickens so the eggs don't get chilled. So no matter what amount of water you use they never never cook how you want them. Today I am off to get a sunbeam egg cooker which doesn't look as good on the bench. However it cooks eggs that have not been chilled perfect to the guide.

I like my Breville Egg creations. Makes life so much easier and reminds me that I have something cooking with the buzzer. I always used to forget the eggs on the stove and would drive me insane. This is exactly what I wanted.

I like hard boiled eggs, this product does hard boiled eggs very, very well and it's really simple to use, yes it has a loud buzzer but I'd rather that than burn my house down, it makes sure you go and turn it off, like now, not later, hard boiled eggs cook perfectly with no green tinge and having to put them in cold water I always cook 7 eggs at a time, measure the water in the container provided, pierce the eggs and away you go, excellent so simple and virtually no clean up afterwards, just wipe lid tray and base unit, simple :)
Simplicity and perfect hard boliled eggs
nothing is wrong with it if you read the instructions

I am so disappointed with this product. The measurements for cooking time are so inaccurate. I love soft poached and boiled eggs. I have ended up with either raw eggs or boiled so hard that they are inedible. Perhaps over time I may be able to adjust my measurements but I am not holding my breath. My old sunbeam egg maker was way better!
It's compact and easy to clean
Measurement cup will not produce desired soft eggs. No 'medium' measurement.

We were given this Egg creations egg maker so that we could make perfectly soft boiled eggs each time. However after following the instructions they were over cooked. We wrote to breville and they gave us some tips on adjusting the water and we eventually got it right. Now we can cook eggs perfectly and easily each time with as little mess as possible and so much more quicker than having to boil water on the stove first. Highly recommended
Great little egg cooker! No mess, easy to use, easy to clean. Cute looking unit
Suggested measurements are not accurate. Took us 4 attempts to get perfect soft boiled eggs

I have found this to be excellent value in the kitchen. The eggs come out exactly as I like them, each and every time. I don't use it that often, but when I do, its been quick, clean and easy.
Easy to use, quick and clean and perfect eggs every time.
Nothing that I can see yet.

i love soft boiled eggs and this makes them so easy to make and once you prefect it you will use it all the time, its also very easy to clean
this is so great for me as i could never get the eggs right when boiling in water so this makes things so easy, it is easy to use, very easy to clean, takes no time and you get the perfect eggs everytime
the only thing is that there are different size eggs therefore different cooking times so experiment with it and you will perfect the perfect soft boiled eggs in no time

We found this messy and eggs usually erupt like a volcano. Easier to use a saucepan. Hard to peel them too. We ended up packing and donating this.
Hmm... Does poached eggs alright.
When trying to boil eggs, it's not as clean as we hoped.