Before Christmas, I tried to place an online order for perfume for Click and Collect at a Queensland store. There was a problem with their procedures which I advised them about. They did acknowledge my query and promised to get back to me asap. They never did.

Made a order, called through to discuss, gave details and was transferred to someone else, again gave details, and again transferred 5 times later i asked to make a complaint, lady said sorry you dont like being called dumped there is no one here to speak to about that, but if you want to discuss a order i can assist. Easier to hang up and do order through this company again. Waisted 28 mins and got no where.

Chemist Warehouse generally have the best prices and if you find a store with a cheaper price they will refund the difference in price by 10%. I love the click to collect service, and they have the goods available for collection within 2-4 hours.

Edit: I've amended my review above after a recent poor experience. Placed a click to collect order and requested a price match within 24 hours - they told me they actioned the price match request and refunded the difference back to my account. A week later there was still no refund to my account. Queried them again and now they are saying they can't refund back to my account for click to collect orders and instead will issue a voucher to use on my next order. Rubbish.

I use to use Chemist Warehouse online quite a bit and it was fine. Over the past two years it has gone downhill dramatically. It takes weeks to get products that use to take a few days. They send the wrong prescription. They don't pay attention to your profile needs online. And when you email them to let them know they have made a mistake they are so rude. There are so many other online pharmacies out there with much better customer service. I highly suggest people use them instead.

Terrible service and support, they have no concept after sales customer service, they would refuse to accept that the product differs in specifications. It's like they dont want you to come back and shop with them. What a shame!

This is not bias just from my personal experience. Due to I am foreigner and I'm on my L plate so I order things online very often. I had online shopping experience from chemist warehouse few times and it took it around 4-5 days to arrive. I think that's reasonable in Australia. Never received wrong item. Happy with the price and quality.

Online shopping is a joke, they take FOREVER to dispatch it, my husband ordered guitar parts from the USA regular mail that arrived in 3 days, I am still waiting for my chemist warehouse order from last month (10 days and counting) and it still hasnt arrived and I am in the Melbourne metro delivery region, I would class that as making no effort whatsoever, you are just taking the chemist warehouse. I also order from I herb.com USA and that takes 3-4 days from ordering to my doorstep, so whats up with you, chemist warehouse, in Australia for goodness sakes?

I order online on a Monday night got an email to say posted out on Tuesday, got email on Friday saying should be delivered next Monday - Tuesday.
I live in 25 minutes from a major city, 17 min from a chemist warehouse, I just needed a delivery. Guess next time just go to the shop, useless online services.

As a side note if I wanted to be there to sign for my package I would have gone to the store, why would I want to get anything delivered if I need to be at home to get it. Sure if it is prescription medication, but it is not basic everyday things.
However, seeing how bad their online system is, I will assume they can't even build in basic metrics like that.
Next time ill just order from overseas it shows up in less time and less hassle.

Advise strongly not to order products online unless you dont mind receiving the order whenever they feel like dispatching it. Customer service wont tell you when the stock will be dispatched and they wont even apologize and make it sound like we have no right to call them to track orders. They wont cancel your order unless you call them 2 hours after making the order even though they havent yet dispatched the order. whatever they say on thier website about the estimated delivery time is a lie and full of nonsence. I will report this to fair trading for their incompetent system and even worse customer serviceteam. Dont waste your time, effort and money because they are the worst.

I purchased some items via Click and Collect a few weeks so and it was a smooth transaction. Yesterday I did the same and purchased some more expensive items. While they were correct it was a shame one of those was already open and some of it was missing.

Check your items before you leave because their store doesnt check that you are getting what you paid for!

it was very easy to find the product that i was looking for
i was very satisfied with the range of products for what i was looking for
very satisfied with the product what i bought

Never again buying fragrances from this joint.absolute crap.versace eros spray on 5 min gone.shame on u chemist warehouse .very dissapointed. I be buying from david jones, myer, national pharmices. Pay retail price and happy iam getting quality not ripped off

we just discovered that our local chemist warehouse has afterpay. which worked out great as we needed some formula for our babies, which we were able to purchase, which was cheaper than safeway/coles