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Reviews

(28)
(15)
(5)
(5)
(90)
  • Product Quality
    3.1 (52)
  • Return Claim MadeYes (10) · No (64)
  • Shipping
    2.8 (42)


nay

nayMid North Coast, NSW

  • 13 reviews

Great For Click & Collect, Customer Service Not So Good

published

Have made numerous orders through click and collect. Orders are always ready within an hour, items all there, never a problem.
Have had a few issues with the young girls at front counter of 1 store. Quite a line up and I mention I have click and collect, they sigh and appear to get mad that I am putting them out. Just in a rush to get people out the door unfortunately, no manners from the really, you say hi and bye, they ignore you.
Prices are always cheap, I could spend hours looking at their range...

Product Quality
Return Claim MadeNo

Zoe

ZoeSydney, NSW

It's a terrible shopping experience.

published

Chemist Warehouse has no respect for customers. They cancels orders without any reason. Contacted customer service for several days, no one replied. There is no service. It's a terrible shopping experience.

Product Quality
Shipping
Return Claim MadeNo
Priscila P.

Priscila P.South East Queensland, QLD

  • 5 reviews

Never had an issue using this service

published

I have order from Chemist warehouse about 5 times now. Products are packed securely and delivery always on time. As everyone knows they a good variety of products to choose from

Product Quality
Return Claim MadeNo
BayTreckers

BayTreckersHunter Region, NSW

  • 15 reviews

Very consistent pricing and Service

published

Easy Website to order from.
Great range of products.
Been using this service for several years. Most convenient chemist I’ve found. Consistent prices. Fast service. No problems.
Products are well packed for post transport.
You know what you’re getting, not generic substitute.
Happy customer.

Product Quality
Shipping
Return Claim MadeNo

Wendy

Wendy

  • 2 reviews

This is a very convenient way to shop

published

I have been doing the online shopping for a while, it has been always fast delivery for me so far. good service. free samples as well while u doing the online shopping. Recommended.

Product Quality
Shipping
Return Claim MadeNo

My opinion matters.

My opinion matters.Brisbane

  • 28 reviews

No follow up to my query.

published

Before Christmas, I tried to place an online order for perfume for Click and Collect at a Queensland store. There was a problem with their procedures which I advised them about. They did acknowledge my query and promised to get back to me asap. They never did.

Return Claim MadeNo

Upset

UpsetSouth East Queensland, QLD

  • 7 reviews

Horrendous unprofessional service

published

Made a order, called through to discuss, gave details and was transferred to someone else, again gave details, and again transferred 5 times later i asked to make a complaint, lady said sorry you dont like being called dumped there is no one here to speak to about that, but if you want to discuss a order i can assist. Easier to hang up and do order through this company again. Waisted 28 mins and got no where.

Return Claim MadeYes

Viper6

Viper6

  • 30 reviews

Excellent Service & Prices

published

Chemist Warehouse generally have the best prices and if you find a store with a cheaper price they will refund the difference in price by 10%. I love the click to collect service, and they have the goods available for collection within 2-4 hours.

Edit: I've amended my review above after a recent poor experience. Placed a click to collect order and requested a price match within 24 hours - they told me they actioned the price match request and refunded the difference back to my account. A week later there was still no refund to my account. Queried them again and now they are saying they can't refund back to my account for click to collect orders and instead will issue a voucher to use on my next order. Rubbish.

Return Claim MadeNo

Shameful service

published

I use to use Chemist Warehouse online quite a bit and it was fine. Over the past two years it has gone downhill dramatically. It takes weeks to get products that use to take a few days. They send the wrong prescription. They don't pay attention to your profile needs online. And when you email them to let them know they have made a mistake they are so rude. There are so many other online pharmacies out there with much better customer service. I highly suggest people use them instead.

Product Quality
Shipping
Return Claim MadeNo
Kate

KateSydney, NSW

0.5 if I have a choice.

published
Return Claim MadeNo

Terrible service and support

published

Terrible service and support, they have no concept after sales customer service, they would refuse to accept that the product differs in specifications. It's like they dont want you to come back and shop with them. What a shame!

Product Quality
Shipping
Return Claim MadeYes

Jiya

JiyaPerth, WA

  • 6 reviews

Worst online shopping

published
Product Quality
Shipping

Andrew

Andrewmelbourne

  • 9 reviews
  • Verified customer

In store is great but Online is a disaster.

published
Return Claim MadeNo

Never got my order, staff incapable of assisting

published
Product Quality
Return Claim MadeYes
STP

STPQueensland

  • 6 reviews

I think it's ok as a foreigner

published

This is not bias just from my personal experience. Due to I am foreigner and I'm on my L plate so I order things online very often. I had online shopping experience from chemist warehouse few times and it took it around 4-5 days to arrive. I think that's reasonable in Australia. Never received wrong item. Happy with the price and quality.

Product Quality
Shipping
Return Claim MadeNo
Sammie

SammieGreater Melbourne (Outer), VIC

  • 2 reviews

Absolutely woeful, is the shipping wait a bad joke?

published

Online shopping is a joke, they take FOREVER to dispatch it, my husband ordered guitar parts from the USA regular mail that arrived in 3 days, I am still waiting for my chemist warehouse order from last month (10 days and counting) and it still hasnt arrived and I am in the Melbourne metro delivery region, I would class that as making no effort whatsoever, you are just taking the chemist warehouse. I also order from I herb.com USA and that takes 3-4 days from ordering to my doorstep, so whats up with you, chemist warehouse, in Australia for goodness sakes?

Product Quality
Shipping
Return Claim MadeNo

Horrible online experience.

published

I order online on a Monday night got an email to say posted out on Tuesday, got email on Friday saying should be delivered next Monday - Tuesday.
I live in 25 minutes from a major city, 17 min from a chemist warehouse, I just needed a delivery. Guess next time just go to the shop, useless online services.

As a side note if I wanted to be there to sign for my package I would have gone to the store, why would I want to get anything delivered if I need to be at home to get it. Sure if it is prescription medication, but it is not basic everyday things.
However, seeing how bad their online system is, I will assume they can't even build in basic metrics like that.
Next time ill just order from overseas it shows up in less time and less hassle.


will

willSydney, NSW

worst experience with online order

published

Advise strongly not to order products online unless you dont mind receiving the order whenever they feel like dispatching it. Customer service wont tell you when the stock will be dispatched and they wont even apologize and make it sound like we have no right to call them to track orders. They wont cancel your order unless you call them 2 hours after making the order even though they havent yet dispatched the order. whatever they say on thier website about the estimated delivery time is a lie and full of nonsence. I will report this to fair trading for their incompetent system and even worse customer serviceteam. Dont waste your time, effort and money because they are the worst.

Product Quality
Shipping
Return Claim MadeNo

Aleks P

Aleks P

  • 3 reviews
  • Verified customer

Watch out for Click and Collect

published

I purchased some items via Click and Collect a few weeks so and it was a smooth transaction. Yesterday I did the same and purchased some more expensive items. While they were correct it was a shame one of those was already open and some of it was missing.

Check your items before you leave because their store doesnt check that you are getting what you paid for!

Product Quality
Return Claim MadeNo

Giovanna Bergineti

Giovanna BerginetiMetropolitan Adelaide, SA

this product is very important to me

published

it was very easy to find the product that i was looking for
i was very satisfied with the range of products for what i was looking for
very satisfied with the product what i bought

Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


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Questions & Answers

Jo C.

Jo C.asked

Hello I am in Italy at the moment and need to purchase some products to get shipped here as I have psoarsis and it’s flared. To ship the products here how many days do you will think it will take to arrive?

No answers

Jass

Jassasked

Just wanna ask does chemist warehouse deliver products to india

1 answer
Fired Up
Fired Up

Answer is in their website


Loi H.

Loi H.asked

Anybody successfully received their order outside of australia from this online store?

2 answers
TugunLocal
TugunLocal

No they dont care my status on my order is the same. Think it means its not even packed yet

Fired Up
Fired Up

Do they send overseas?


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