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Reviews

4.7

4,348 reviews
5
(3,704)
4
(392)
3
(61)
2
(47)
1
(144)
  • Value for Money
    4.3 (92)
  • Transparency
    4.1 (55)
  • Seat Room
    4.4 (88)
  • Food
    4.4 (86)
  • In-Flight Service
    4.7 (88)
  • In-Flight Entertainment
    4.4 (84)
  • Wi-Fi
    5.0 (1)
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Gary

GaryBrisbane

  • 19 reviews
  • 1 like

Floppy system with food handling

published

I took flight from Brisbane to Qingdao CZ3715 and CZ 381 on 5th August. I ordered low calorie meal. It was rather odd I only had the special mean on the way back to Brisbane. On other journeys asked flight attendants some responded “ sorry sir, you didn’t order it” or “ we don’t have curry”.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationQingdao International Airport (TAO), Minhang Road, Chengyang, Qingdao, Shandong, China
ClassEconomy
Booking Through Airline
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professional service

published

CZ0335 FLIGHT crew memebers on 29th August from Guangdong to AUCKLAND, are very professional and patient to all the client in that flight as i experienced and witnessed, esp to people have special need. It was a noisy flight due to babies crying but crew handled it well. I will continue taking China southern airline.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationAuckland, New Zealand
ClassEconomy
Booking Third Party
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good morning

published

When I took flight cz335 on August 29th, I was most satisfied with the service attitude and care of the crew. Should give very good reward ability! China southern is great! The stewards are even better!

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassBusiness Class
Booking Through Airline
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Yimin Xu

Yimin Xu

  • 2 reviews
  • Verified customer

The crew member are perfect

published

I had took CZ 3295 from Nanning to Guangzhou, when I boarding, the crew pass me a water bottle and ask me if I would like to read the newspaper. During the flight because is empty, they change me to a comfortable seat and said that I can have a little nap. I enjoy the flight overall.



Transparency
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Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationGuangzhou, Guangdong, China
ClassEconomy
Booking Through Airline
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The reviewer stated that an incentive was offered for this review

Joseph

JosephSydney, NSW

  • Verified customer

Non-existent customer service and illogical policy

published

Booked business class return class tickets on their official website but didn't notice the tricks they have. So I ended up with outbound business class and inbound economy class whilst paying almost the full business return fare. They asked me to pay $450AUD penalty on top of the price difference to upgrade to business class for the inbound flight. I'm currently disputing this through NSW Fair Trading whilst I made complaint with ACCC.

Transparency
Value for Money
ClassBusiness Class
Booking Through Airline
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Never again

Never againSydney, NSW

Never Again!

published
DestinationItaly
ClassEconomy
Booking Through Airline

Air service was good but poor customer service provided

published
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ClassEconomy
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Very Professional cabin services CZ3071/2AUG19

published

Very Professional cabin services by the chief persa Mr Wang and his team on my flight CZ3071/2AUG return from Shenzhen to Sydney Ms Sun has provided excellent meal service and food was fantastic.

Transparency
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ClassBusiness Class
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  • Verified customer

China southern airlines is the best choice for trip.

published

Booking process was successful. I finished the trip from SYD to CAN(CZ302) in the 21st of July. It took me about 10 hours but I felt really comfortable during the trip. I truly satisfied with the service, food,etc offered during the trip. Though I am not a frequent flyer but China Southern Airlines is always my first option.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
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ClassEconomy
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Arthur CHen

Arthur CHenSouth East Queensland, QLD

I like the services they give on the fly. From Guangzhou to Brisbane

published

The booking process is very simple, from Guangzhou to Brisbane, 9 hours flight, Min Wang is the leader of this flight, the reply on the plane is very fast and people are nice, they would like to chat with u for a lone time with patience if u couldn't sleep. Yes I'm a frequent flyer, twice a year for fly with this airline.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationBrisbane 昆士兰州 Australia
ClassEconomy
Booking Through Airline
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The reviewer stated that an incentive was offered for this review

  • Verified customer

Great cabin services!

published

The flight was CZ301 on 17 July from Guangzhou to Sydney. An enjoyable flight with great food and wide range selection of movies. Great quality of cabin services and clean restrooms. Wish they could keep the standard every time I fly with them.

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
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Nice crew member Nice service

published

It was excellent experience flying from Guangzhou to Perth. Flight attendant was always smiling brightly n service customer in proper ways. The food was decent n healthy. I'm Excepting to choose southern airlines next time.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationPerth WA, Australia
ClassEconomy
Booking Third Party
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臻浩 蒋.

臻浩 蒋.Perth, WA

I had a great time!

published

I had a great time during this ten-hour flight from Guangzhou to Perth. The service was great. The cabin crew was polite and friendly. They can speak English very well. The food I had during the flight was beef with rice and chicken with potatos. They don't taste really good but acceptable. I fly with this airline every 6 months because I have friends in China. It never let me down and it's by far the best China airlines i've ever seen.
edit:it's eight hours sorry

Transparency
Value for Money
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Food
In-Flight Service
In-Flight Entertainment
DestinationPerth 西澳大利亚州澳大利亚
ClassEconomy
Booking Through Airline
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Fung L.

Fung L.Sydney, NSW

  • 2 reviews
  • Verified customer

Friendly Crew Members and Excellent service

published

The flight was CZ301 on the 17th of July, flying from Guangzhou to Sydney. As a frequent flyer with China Southern, I was once again impressed with the excellent service from all crew members who made my flight experience enojoyable. As the flight was a morning and packed flight, the toilets were kept clean after every use. Also, the crew members attended all customer's needs attentively and immediately with a smile on their face.

Fung L.

Fung L.Sydney, NSW

  • 2 reviews

Excellent service

published

On the 1st of July took the CZ326 flight from Sydney to Guangzhou. Despite the flight being fully booked, the crew members maintained the quality of the cabin very well especially the toilets which was particular clean. Also, the crew members were very friendly and always had a smile on their face during service, therefore making my flight more enjoyable and left me with a good experience.

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  • Verified customer

Excellent service from the crew members

published

The flight was CZ331 on 19th of July from Guangzhou to Frankfurt. The crew members kept the quality of cabin service good and enjoyable throughout the whole 15 hours of flight, who always asked if I needed help for placing the baggage or turning down the wind from air conditioner.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationFrankfurt am Main, 德国
ClassEconomy
Booking Through Airline
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Perfect

published

It was awesome, the people were so nice to me (well, they are always nice to the passengers, not just me) and I even met someone who is from the same hometown as me, so cool

Transparency
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Seat Room
Food
In-Flight Service
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DestinationBrisbane 昆士兰州澳大利亚
ClassEconomy
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J L

J Lsydney

  • 29 reviews

NO WAY 185CM person can fit in here!!!

published

Keep it real. Will never fit in this seat if your 185cm tall from published 26 days ago post!!!

Your home in air----CZ332/01JUN.

I was a passenger on CZ332/01JUN, FRA-HHA-CAN, with seat No. 31H.

Your home in air----CZ332/01JUN.

The reality is these seats will possibly kill or cripple you by (deep vain thrombosis) DVT!!!

Transparency
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ClassEconomy
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  • Verified customer

very good experience with Ren Siwen

published
Transparency
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Food
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ClassEconomy
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Agnetes

AgnetesHobart, TAS

  • 9 reviews
  • 10 likes

The seat in Business did not lie flat and wrecked my back

published
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationLondon, UK
ClassBusiness Class
Booking Third Party
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Page 2 of 218
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Questions & Answers

Amid

Amidasked

How is the halal menu on business class?

2 answers
Karan
Karan

Dont know bro. I travelled in economy.

Fired Up
Fired Up

The meals change regularly irrespective of seating location

John C.

John C.asked

what is a typical business class menu

1 answer
Wilson
Wilson

Lamb or Beef noodle as I remembered.

Nogs

Nogsasked

Has anyone brought an upgrade on china southern airlines for Premium Eco or Business class flying from Melbourne to Guangzhou
And what was the cost please
Thanks Nogs

2 answers
SP23Bunny
SP23Bunny

I brought an upgrade to premium economy on the way from Melbourne to Guangzhou was fine on the way back they sold the seats we had pre purchased to someone else and never reimbursed me after I emailed them.
Quite frankly I will never use this airline ever again.

Nogs
Nogs

Did you buy that at Melbourne airport i read some people just buy upgrade on plane can you ket me know
Many Thanks

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