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Cityswoon Questions & Answers
7 questions from our users
Boyd L.asked
Hello Cityswoon, I just attended my first online speed dating event via Zoom. Just wondering as to what happens next. Do we get a follow up email on how to contact potential daters?
2 answers
Disregard this message, I have received a follow up email on how to contact potential daters. Thanks.
Customer Care C.Cityswoon
Hey Boyd, glad you got it:) Please let us know if you need any further assistance - we are much more responsive on our customer email [email protected].
Cheers
Brisdazasked
I went to a video speed dating yesterday night. Two of my female friends already had access to matches but even now 12 hours later I don't despite being promised immediately after.
I've emailed and tried to ring CitySwoon from 9am which is when it said it was open according to Google Places. https://www.google.com/search?channel=trow2&client=firefox-b-d&q=cityswoon
However I haven't been able to contact CitySwoon.
A bit disappointed that you get my money and then have poor after event service. I was thinking of doing it again in the next few weeks but this has me thinking again?
When does CitySwoon open?
1 answer
Customer Care C.Cityswoon
Hi, I believe this was resolved for you now. Thank you for your patience. we understand that would have been very frustrating for you. We are doing our very best to work with new tech and processes and actually built a new page yesterday to enable you to communicate. This is all very new to us. Best of luck catching up with your new connections :) Thank you for being with us though this big transition.
Brett
Curiousasked
I see in one of your responses "...we have some great changes coming in for our online offer very soon too..." Just wondering what these changes are going to be and when they take place? I'd be interested in taking up an online membership when the changes have taken place
3 answers
Customer Care C.Cityswoon
Hi Curious,
Thanks for getting in touch. Yes, we are enhancing the online offer this week with new features. PLUS, a revolutionary dating product coming in the next week.
Best to join the mailing list if you are not already on it, to get notified.
Cheers
Hi and thanks for replying, when you say "revolutionary dating product" is that live video speed dating? Or is this being offered due to COVID-19 restrictions? When I type in to the address bar "www.cityswoon.com.au" it defaults back to "www.cityswoon.com" - why is this so?
Customer Care C.Cityswoon
Hi,
Thank you for the question. The live video speed dating has been in development for over 6 months. It's highly complex...but, yes, we are rushing it out for our members to connect in a similar fashion, but over a virtual meeting.
BUT, we are also enhancing our online service too. This has not happened yet since we are focusing on video.
In terms of the redirect, can you please check that you are not using a vpn or internet connection based outside of Australia?
Thanks for you interest and patience.
Regards,
Brett
Jenneth B.asked
How to join this site?
1 answer
Customer Care C.Cityswoon
Hi Jenneth, you can sign up for free here: https://cityswoon.com.au/signUp.jsp
Once you sign up, you can buy a ticket to an event.
Regards,
Brett
Dannyboyasked
Do you get matched with the same people if you both attend the same event again?
1 answer
Customer Care C.Cityswoon
Hi Dannyboy,
Thanks for your question! Unlike any other speed dating events in the world, we track who you have previously matched before so you don't get matched up again. So, if you are at the same event as someone you have met before, you will not date them again.
Hope to see you at an event soon!
Regards,
Brett
johnasked
hi,I have a pre-paid android phone that can pick up wi-fi. Is it free wi-fi or do I need a smart phone with heaps of data for the night?
1 answer
That would depend on whether the venue has wi-fi available or not. I would suggest having data available on your phone. From my experience, the website / app (not sure which one) doesn't use "heaps of data".
Jordasked
Do you need to download the app to attend any of the CitySwoon events? Not all of us are up to date with the latest smartphone, iphone, ipad etc?
2 answers
I think you can use it through logging in to the website. But only a smart phone can access a website.
Customer Care C.Cityswoon
Hi Jord,
Thank you for your question! Bambilicious is right. You just log into Cityswoon.com on your smartphone or web enabled device. Our website transforms to an app-like site to display your next date. And your date can find you, because they see your photo.
Also, all our events are currently hosted by a Cityswoon representative, so if you get stuck on the technology, there's always a very friendly, experienced person there to help.
Hope to see you at an event soon!
Cityswoon
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