don,t deal with Clearly they just fall back on their warrant even when the problem is quality control of the eye wear. The glassess arms are made from the cheapest products, ( keeping the cost,s down ) All I need was two plastic tubes that go over the arm frame, as my ones just simple split due to their weak plastic used it should have been made with harden plastic tubes . So what happen " so sorry your warrant ran out ( by 7 mths ) not real intrested in that just send me some plastic tubes and I can fit them to my glasses, is not that HARD

What an absolute joke of a company! I order my contacts a week ago and paid for express shipping. When I ordered the contacts the website said they were in stock and in fact the website still says they're in stock. The delivery date was confirmed for yesterday but seeing as I had not received them yet I call their "customer service" to follow up only to be told they aren't in stock and are being shipped from Vancouver!! Not once was i communicated this via email/text/phone or updated on the member section of the website...so if I were you beware if you order

Dreadful service, contact lenses have not been in stock or sourced from their supplier for over a month. No reply from customer service on several follow up emails. Will never use them again

Can only ditto the generous remarks by other positive reviews. I’ve used this company for years now with far fewer problems than my local (brick & mortar) eyewear shops who saw fit to gouge my pocketbook while making infinite excuses regarding tardy deliveries.

After 4 months arm on glasses break never had glasses do this and have had many other pairs for years. Apparently this is normal wear and tear and will not replace under warranty.

Find it hard to understand all the neg reviews. I've been a customer for over 10 years, and have bought a lot of contact lenses and glasses from them. Their basic frames are excellent, and the lenses are very good, with consistent optics. I go through about two pairs of glasses a year through misuse and abuse. The only time delivery (standard) was a bit slow was during the covid crisis, but still fast (i.e., 1 week) compared with everything else (i.e., several weeks).

After years of perfect service from Net Optical it is sad that Clearly have ruined this business. My first order was met with an out of stock reply and the latest order...well I don't know because they have not responded to my messages for days now. Perhaps Covid 19 has something to do with it? Anyhow we've moved on.

Always offering codes on "clearly" overpriced, average quality frames. They used to provide good quality products. Now, frames have no spring arms, no cases but cheap cloth drawstring bags and their lens coating "upgrade" prices are simply ridiculous. Can you get anymore greedy for the sake of a few dollars more profit? I mean really. Clearly make Specsavers look upmarket and they certainly are not. I won't purchase from Clearly again.

Worst after sales customer service. False advertisement on the website about the delivery date. Quality is horrible and they do not use the lenses which they commit. Stay away from them as they are scammers.

Do not buy! Rip off. Took over a month to get my order and by this time I had to go overseas and could not receive it, therefore I had to call to cancel it. They ignored my emails so I called by phone and I cancelled the order. told me that they would refund me within 4 days. Instead the next day they still placed the order in the mail! No refund so far and goods in the mail that no one can collect as I’m overseas for a year. Asked for a manager and they played the wait game then same person came back on telling me they’ll give refund again but highly doubt it.

Ive ordered contact lenses from these guys twice since they absorbed OzContacts. Both times paid additional for express shipping and both times recieved notification that there will be a delay as they dont have the stock. Never had an issue with OzContacts. Will be going elsewhere from now on.

I could never support a company which bombards my social feed with ads. It’s incredibly intrusive. You really need to think about how your offensive advertising affects your brand. I would never use this product for this reason. Company conduct is as important to me as the product.

When the glasses arrived they made me dizzy. I contacted Clearly and they said that the PD I used must have been incorrect.
It was the same PD as my previous glasses from them. Not happy with glasses I can't use!

Avoid. Advertises as Australian but every part of the operation is internationally based. Huge delays and will never give a straight answer on where your purchase is, ended up cancelling. Another online sunglass store sham.

I cannot recommend this store. Our product never arrived and customer service has been very evasive. Several weeks later we are chasing a refund but customer service are telling us they are not able to put it through. Please do not buy from
here based on our loss of over $500.

Placed the order on 29 Mayember 2022 and not until I called them that they advised they were not only out of stock for my particular colour frame but all colours in this frame. This is the second time this has occurred. I would highly recommend that if you do use this service (loosely speaking) that you check by calling them and confirm that your frames are available before you purchase. Not catching me out again! Would never use Clearly again.

I have brought this product because they were cheap and after 2 months the frame broke near the pivot with the arm. I contacted them send pics and no back up service at all, people stay away from these chinese distributors they are after turnover with a crap product.

karl

Quick, fast, lots of excellent choices/range and cheap. I also like the fact that if Im not happy I can return them at no cost to me. Im loving it! Thanks.

I have been dealing with them since 2008. The quality always been rubbish but I used to purchase a number of frames knowing that they would not last long. But the most recent issue I had is when I ordered an Oakley sunglasses. At checkout I was giving the option to pay for $9 express shipping; it stated a guaranteed 1-3 days delivery. After paying for item, this has increased to 10 days. When I contacted them via online chat they pumped it up to 17 days! What a joke. I cancelled the order for the principle of it.

I will never be buying anything from this website. Dodgy and misleading.