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robboFar North Queensland, QLD
a good outcome
very pleased with zenni they fixed my problem,with ordering and supplied my new glasses the way i wanted them, very comfortable to wear and the coating works well thank you zenni
1 comment
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lynSouth East Queensland, QLD
KEEP AN EYE OUT OF THE EXCHANGE RATE
I was excited to purchase a few pairs of zenni opticals today but now I'm devasted at the surprise I got when I paid for them. Just to make it clear zenni opticals should advertise that there will be an exchange rate of American dollars at check out. I paid $122.00 for two pairs of glasses off zenni opticals and it exchanged to $180. I'm not going to dispute this because it is still a good price for a pair of prescribed glasses, otherwise, I am disappointed that I should have been notified at the beginning of the purchase, not the end.
I give this rating a 1 star.
1 comment
Jeff H.Zenni Optical
Thank you for posting your review, thereby giving us an opportunity to address this issue.
We wish to confirm that all prices on our website are in US dollars and that this information is provided fro... Read more
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Wavell DaveSouth East Queensland, QLD
- 7 reviews
They got the lenses on the wrong sides and for years I thought my eyes were the problem...
I sent my prescription in and got the glasses back ok. Tried them and gave up really quick. I thought it may take some time but I didn't see immediate improvement as others talked about with their first pair. I tried three wore times over three years and same, they did nothing. My right eye needs no correction but the left does - a lot. I thought the optometrist got it all wrong so I went back after 3 yrs for a re-test and my eyes weren't too much different. I went home and the wife pulled out the old glasses and said ' try turning them upside ...Read more
down and whalla!! success. Thye had mixed up the lenses and put them on the wrong side!. So tonight I tried to contact them and was on a chat with a condescending Joseph who stated they were past warranty - really thanks Joseph and also told I should have noticed this immediately and let them know - thanks to Joseph for your advice!. So this guy suggested the issue wasn't with them and needed to see the original prescription - somewhere deep in the pile of stuff - no chance.. Well just warning you all to be careful as this is a rookie mistake to get the lenses wrong. Never again. We have bought four paris for the family and can't risk this rigamarole. I have bought directly from a retailer (Specsavers) yes for extra $$ but they will gladly fix any problem without being condescending.
1 comment
Jeff H.Zenni Optical
Thank you for posting your review. We are sorry that you are having problems seeing clearly through your glasses, and we apologize for the disappointment you may have experienced as a result. We can c... Read more
onfirm that if a customer has problems seeing clearly with their glasses, it is customary and part of Zenni policy to request a copy of the prescription for verification before we can determine which return option is appropriate and before we can approve returning the glasses for inspection. However, insomuch as you mentioned in your Live Chat session with us that you hoped that you could return the glasses so we could check them and see if the lenses were made to the prescription you entered on the website, we are happy to make this exception to accept the glasses without a copy of the prescription. We will email you a Return Authorization (RA) number today, which you will return with the glasses. Once the glasses are inspected, we will notify you of the result by email. Typically, if glasses are returned to us while still under warranty, and the inspection confirms that the glasses were manufactured incorrectly, Zenni would remake the glasses at no additional cost. However, because your glasses are no longer under warranty and you’ve mentioned that you have recently had your eyes re-examined, if our inspection reveals that the glasses were not manufactured incorrectly, what we will offer is store credit, which you may use toward a new order on the Zenni website, and you may use your recently updated prescription on the new order. Furthermore, we are sorry to learn that you had a less than satisfactory experience with our Customer Service department. We sincerely apologize, and we want you to know that the transcript of your interaction with us has been retrieved, and we will be reviewing our customer service objectives with the agent with whom you spoke in order to prevent a reoccurrence of what you experienced and to improve customer satisfaction. We hope you will use the RA to return the glasses to us soon and thank you for giving us another opportunity to resolve this matter.Similar opinion? Write a review on ieatwords.com.au!
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Have not received my glasses
I was promised that the glasses that I ordered would arrive before the 22nd of December, it is now January 7th and I still did not receive my glasses. I am told that customs is witholding my glasses, if this is true than Zenni should factor in customs for the arrival date of the glasses, if I knew the true date of when they would arrive I definitely wouldn't of bought them, and instead bought glasses somewhere else, I feel like I have been taken advantage of, and I would not recommend Australians to buy from Zenni
5 comments
Jeff H.Zenni Optical
Thank you for posting this Zenni review. We are sorry that your order was not delivered in a timely manner and we apologize for the inconvenience and disappointment you have experienced as a result.
... Read more
Hello Jeff thanks for the response, I hope this issue will get resolved and I can finally get my glasses, I will change my review slightly and hopefully again when I receive the glasses, it can be ver... Read more
y frustrating to need to wear your old glasses which can put strain on your eyes. But I can see that you guys are trying to make it rightJeff H.Zenni Optical
We appreciate your consideration and will continue to work diligently to get the new order to you very quickly. We will be sure to keep you abreast of our progress via email. Thank you.
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- Verified customer
Great glasses
Light weight and comfortable with great style. Very easy process and navigation to get these glasses. Ive never had a problem on this site over the last 6 years except one prescription that didnt work . But this was sorted very quickly and without drama .
1 comment
Jeff H.Zenni Optical
Thank you for posting this review. We are thrilled that navigating our website has been easy for you. We are also glad that you are pleased with the comfort level and style of your new glasses. We app... Read more
reciate your patronage and hope you will continue to purchase your eyeglasses from Zenni for a very long time.Similar opinion? Write a review on ieatwords.com.au!
ColinTHunter Region, NSW
- 2 reviews
The best place to purchase glasses
It was easy to organise an order for my reading glasses. The cost was much less that I can purchase in Australia...I can purchase a number of reading glasses for less that purchasing one pair here in Australia. It means I can have a pair kept in the car, one in the workshop and others as required carry with me. I am never without my glasses...a great solution for me. Highly recommended.
1 comment
Jeff H.Zenni Optical
Thank you for posting this review of your recent purchase from Zenni Optical. We are happy to read that you can find several pairs of glasses on our website for less than the price you would pay for o... Read more
ne pair locally. We are proud to provide quality, affordable glasses to as many countries as possible and we are grateful that you took advantage of our services. Thank you for sharing your experience and we hope you will come back for more Zenni glasses in the future.Similar opinion? Write a review on ieatwords.com.au!
V StankyMetropolitan Adelaide, SA
- 24 reviews
- Verified customer
Photochromic lens is misrepresented
Store was easy to navigate. Easy to enter prescription and you can save it easily for next time. Frames seem to be well described. However, I was burnt on the photochromic lenses. They advertise that it goes from clear to dark grey like sunglasses. Instead it goes from a constant yellow tint (something to do with the Blockz lens) to a grey shade that is possibly 5% darker. There is no way that this is anywhere near sunglass levels of tint.
Postage tracking wasn't great but acceptable given price, but the misrepresentation of the lens has...Read more
ruined the experience. I was offered a "one-time only" store credit OR 50% refund. They said that a 100% refund is not an option which leaves a sour taste when they now misrepresent our rights as Australian consumers. To be honest, I would attempt to buy basic single vision lenses again but wouldn't trust darkness of sunglasses so they'd be only those without tint. It's unfortunate that they don't show real pictures of their lenses and represent shades accurately. I'm sure they could do better than my example attached.1 comment
Jeff H.Zenni Optical
Thank you for posting this review.
We are sorry that you are disappointed with your photochromic lenses and that you feel the product was misrepresented on our website, and we apologize for the disapp... Read more
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- Verified customer
Great, the only place I'll get my glasses from
Locally (NZ), glasses are really expensive. You can get frames relatively inexpensively, but the lenses themselves often set you back a lot of money - especially if you want things like blue light filters, scratch/oil/water-resistant coatings, etc.
Zenni offers lenses at really good prices - including the "bells & whistles" stuff - and an incredibly wide range of frames from cheap to expensive. Instead of laying out a few hundred dollars for a single pair of simple glasses from my local optometrist, I'm able to buy 3-4 pairs of glasses for t...Read more
he same cost with far better lenses in each frame. I investigated other online glasses providers, but no other provider (that shipped worldwide) provided the same range for similar prices. Their website is simple and intuitive to use, from virtually "trying on" the frames, to entering your prescription, and selecting the type of lens that you're after. Because I can buy a few different pairs, I find it easier to be more adventurous with the frames I choose and can swap the pair of glasses I'm wearing in and out depending on the day, and not just get by on the single pair as I used to do. The shipping is fantastic as well - my glasses order was put together in 3 days, then shipped and in my hand 10 days later (13 days after I had placed my order). This is a similar wait to what I've experienced when ordering glasses locally. One other tip, is that I'd get someone else to measure your pupillary distance for you if you don't already have it, as I was off a little bit from what my wife measured - and she turned out to be correct (as she often is). I've recently made my second order for a few more pairs of glasses from them, and highly, highly recommend their service to anyone searching.1 comment
Jeff H.Zenni Optical
Thank you for posting this very complimentary review of Zenni Optical. We are ecstatic to learn that our affordable pricing has enabled you to buy multiple pairs of glasses. We are also thrilled that ... Read more
you are happy with the production and delivery speed of your order. Thank you for sharing your experience. We look forward to continuing to provide your eyeglasses needs for a very long time.Similar opinion? Write a review on ieatwords.com.au!
love my new glasses
As an 'older' lady I found the site very easy to use. love my new glasses
I now have 5 pairs of glasses for less than one pair would have cost me in NZ
I certainly will use this site again.
1 comment
Jeff H.Zenni Optical
Thank you for posting this review of your recent purchase from Zenni Optical. At Zenni, we work very hard to create a website that is user friendly and easy to navigate for everyone. Your comments val... Read more
idate our efforts. Thank you for sharing your experience. We are happy that you plan to use our site again in the future and we look forward to continuing to provide you with glasses you love!Similar opinion? Write a review on ieatwords.com.au!
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Very high quality of service and products
All the information needed to order what you want is right on the site. It can be followed through step by step to check that you're ordering exactly what you want. If you have more questions there's a chat feature. I love my new glasses! They fit well, are a comfortable weight, and provide a great view both for driving and to wear as distance glasses generally. I may even take to wearing them fulltime (except at the computer/reading - I have my last order from Zenni to do that with!). I have never had a bad set of glasses from Zenni.
1 comment
Jeff H.Zenni Optical
Thank you for posting this Zenni review. We are happy to know that you are pleased with the simplicity of our website and found it easy to navigate. We are also thrilled that your glasses fit well and... Read more
that you are happy with them. Thank you for trying Zenni. We are delighted that your satisfaction with the first order led you to purchase from us again and we hope that you will continue to patronize us in the future.Similar opinion? Write a review on ieatwords.com.au!
Sarah
- 2 reviews
Great product
The ordering and shipping process was reasonably straight forward. The glasses themselves are perfect for what I'm after for my son and the price is excellent. I highly recommend these glasses.
1 comment
Jeff H.Zenni Optical
Thank you for posting this review of your recent purchase from Zenni Optical. We are pleased to learn that you didn't encounter any problems during the order process. We are delighted that you found w... Read more
hat you needed for your son and that you were happy with our affordable prices. We appreciate your feedback and hope you will continue to patronize Zenni in the future.Similar opinion? Write a review on ieatwords.com.au!
Affordable Eyeware!
I have always loved how easy it is to get what you want from Zenni online. I have ordered now at least five times and never had any issues, I love the huge range of styles available to suit everyone along with the huge choice of lenses and tints. I love the transparency of cost where as going into a retail store you are under the impression youre buying something for say $199 but then by the time you add on all the extras they tell you you need to up to doubling that! Affordable glasses that look and feel great.
1 comment
Jeff H.Zenni Optical
Thank you for posting this review. We are delighted to learn that you are happy with our selection of styles, lenses and tints. We are also thrilled to read that you appreciate Zennis affordable price... Read more
s and that ordering on our website has been easy for you. Zenni takes pride in providing beautiful, quality eyewear at prices you can afford. Thank you for trying Zenni and for continuing to purchase your eyeglasses from us. We hope to continue serving your eyeglasses needs for a very long time.Similar opinion? Write a review on ieatwords.com.au!
Very affordable, great service!
Ordering the glasses was very easy, and fun! Great choice of frames, lenses, tints and extras. The question I had using Live Chat was answered quickly and easily. I got two pairs of glasses for a quarter of the price I could get in New Zealand. Well done Zenni for making glasses affordable.
1 comment
Jeff H.Zenni Optical
Thank you for posting this review of your recent purchase from Zenni Optical. We are glad that you chose us and that you are happy with our selection of add-ons. We are thrilled that you found our web... Read more
site fun and easy to use and that choosing Zenni saved you money. Moreover, our friendly Customer Service team will be happy to read your review and learn that you were happy with the timely service you received via Live Chat. Thank you again for taking the time to write this review. We hope you will continue to patronize us.Similar opinion? Write a review on ieatwords.com.au!
Glasses are great and service is excellent
As always glasses as great and excellent quality. Zenni service is amazing and I always recommend them to all my friends.
I find that Zenni offers more styles then my local shops.
1 comment
Jeff H.Zenni Optical
Thank you for posting this complimentary review of Zenni Optical. It makes us proud to learn that you've been happy with the quality of your orders and that you recommend us to your friends. We very m... Read more
uch appreciate the vote of confidence and we look forward to continuing to provide you with great service and a variety of styles for a very long time!Similar opinion? Write a review on ieatwords.com.au!
ChookBrisbane, Queensland
- 4 reviews
- 2 likes
Fast delivery & Excellent Choice of Eyewear
Website is very easy to use and you can download a photo and "try on" the glasses to get an idea of what they look like on. There are many styles to choose from. You just upload your prescription, choose your glasses and pay. I have made a number of purchases now (multi focal) and have been extremely satisfied with every pair of glasses.
1 comment
Jeff H.Zenni Optical
We are thrilled to learn that you have taken advantage of Zenni's Virtual Try On tool and that you like it. It is also gratifying to know that you've made several purchases and have been happy with ea... Read more
ch one. We are also delighted that you are impressed with our style selection and with the delivery speed of your orders. We will be sure to share this review with our Merchandising and Shipping teams as your comments are validation of their efforts. Thank you for sharing your experience. We hope to continue to provide you with great styles and affordable prices in the future.Similar opinion? Write a review on ieatwords.com.au!
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TinoPerth
- 10 reviews
I don't feel ripped off with Zenni
I bought my glasses from Zenni after I was sick to my teeth dealing with the local Aussie eye ware stores, especially their ridiculous and tricky "offers" of no-gap
with insurance.
SpecSavers stuffed up my progressive glasses, and that's after they took all the measurements and using all the hi tech gizmos. Curiously, ordering online from Zenni with no gizmos, my progressives fit me perfectly.
1 comment
Jeff H.Zenni Optical
Feeling like you are being ripped off is never a good feeling. We are sorry that you have felt that way with other eyeglasses retailers. Zenni is proud to provide high quality eyeglasses at prices tha... Read more
t wont break the bank and we are so happy that you have taken advantage of our service. We are also delighted to learn that your new Zenni glasses fit perfectly. Thank you for posting this review of your experience. We look forward to continuing to serve your eyeglasses needs in the future.Similar opinion? Write a review on ieatwords.com.au!
K WarrenSydney, NSW
- Verified customer
Just awesome
I've made 7 purchases from Zenni in total. Each time has been fast and simple. The hardest part is deciding which one of the awesome frames to get. And every order has been perfect, the prescription has been exact and the product exactly what I wanted. My latest - a pair of prescription shades, are just amazing. The clarity is excellent, even driving directly into the sun. So I am incredibly impressed with these.
Customer service is also excellent. I had to contact customer service because I no longer had access to the email used to set up my ...Read more
account, wasn't an issue, they had me connected back up in no time. And recently, I lost some clip-on shades so I contacted customer service ... and now I have a couple of pairs of those on their way. So I highly recommend Zenni and their service to everyone.1 comment
Jeff H.Zenni Optical
Thank you for posting this review of your experience with Zenni Optical. We are delighted to know that you’ve been satisfied with each one of your orders. It is extremely gratifying to know that you’r... Read more
e not just pleased with your orders but also with the help you received from our customer service department. We are proud to be your chosen eyeglasses retailer. It is a privilege to serve your eyeglasses needs and we hope to continue to serve those needs in the future.Similar opinion? Write a review on ieatwords.com.au!
Excellent
I have specific requirements for my frames (small nose bridge), then I know exact shape and size of lens will suit me. I found that easy to find at Zenni as all measurements provided - particularly in the search menu.
Second purchase from Zenni and I am thrilled. I am from New Zealand and you just cannot buy frames like this at the price Zenni offers. The expense of new glasses is horrible here.
I know exactly what I want. I was wearing glasses at 3years old and I am now 62 Surgery laser or otherwise not an option so I make them a fashion accessory. If people give a bad review I would be sure they don't read or understand the specifications
I totally support Zenni
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Invisible Glasses!
I wish I could review the glasses - regrettably I cannot because I did not receive anything. A month ago I got notification that they had been shipped via Landmark Global. Clicking on their tracking number led me to a NZ Post tracking number giving their location as Mt Wellington, Auckland as of 22nd August. Inquiries with NZ Post revealed that they do not have a depot in Mt Wellington and had no record of the shipment entering their system. They suggested I contact Zenni. I did and they said WAIT. Disappointed.
1 comment
Jeff H.Zenni Optical
Thank you for posting this review of your recent purchase from Zenni Optical.
Our records show that when you contacted us on September 5th to inquire about the status of your order, the tracking histo... Read more
Similar opinion? Write a review on ieatwords.com.au!
mr aussieSydney
- 12 reviews
As described
I have been purchasing from Zenni for over 10 years, their products are great, they are helpful with setting up an account and organising a new pair of glasses.
They have a great range with good prices.
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Questions & Answers
Applez29asked
Does anyone recommend the use? of these as i have 2 teenagers and 1 10yr old all with secial needs who all need to wear glasses fulltime
and im tired of paying over $300+ per pair
No answers
Gloriaasked
how do I track my package?
2 answers
Hi don't remember tracking it, but only took about two weeks
It now takes a month
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Jeff H.Zenni Optical
You’re welcome! And thank you for trying our glasses. We are thrilled to learn that you are happy with them and with the service you received. It is a privilege to serve your eyeglasses needs. We hope you will continue to choose Zenni in the future.