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62 questions from our users

Elly S.

Elly S.asked

how much sessions does it take to do Brazilian and underarms and is there something for pores and acne scars



1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Elly,

Thank you for your question!
Generally for laser hair removal we recommend having between 6-12 sessions, however we would suggest visiting a clinic to have a complementary consultation to discuss further and ensure your hair type is suitable for the treatment.

We also have a wide variety of treatments to assist with enlarged pores and acne scarring. The best thing to do would be to visit a clinic and discuss a suitable treatment plan with one of our expert therapists.

If you would like help booking in a consultation, or have any further questions please call us on 1300880922.



Kind Regards,
The Clear Skincare Clinics Team

Gillian

Gillianasked

Hi - What is the process regarding refunds where I decided to not go through with the procedure due to personal reasons. I enquired about the refund through the store and was told I would receive a call and I am still waiting for that call.

2 answers
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Gillian,
We apologise that no one from the clinic has called you back regarding your enquiry, if you would like to send us a private message with your name, contact details & the clinic you attend, we can have someone get in touch in the next 24 hours.

Kind Regards,
The Clearskincare Clinics team



tarathapatt3
tarathapatt3

Did you get a refund?

Jessica

Jessicaasked

Hi, i went to the website to see the pricing for laser hair removal ( underarms) and it states $9 for single price and $9 for super 5 pack. If i were to purchase the 5 pack does it mean that it incldues 5 sessions of laser hair removal and it would be $45 in total? Or is the pricing on the website inaccurate?

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Jessica,

Thanks so much for your question! The Super 5 pack for underarms is $45.00!

If you would like to make an appointment for your laser treatment you can book online or call your chosen clinic directly.

Kind Regards,
The Clearskincare Clinics team

Sammy

Sammyasked

Hello I am already going through a 5 pack of laser hair removal and was recommended to buy another 5 pack as my hair is quite course. I am going travelling soon and was wondering how long the 5pack has till its expired, as I don’t know when i’m coming home and don’t want to waste money. Please advise?

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Sammy,

Generally a 5 pack of laser hair removal treatments expires after 12 months, however if you advise the clinic you usually attend for treatment you are going away they are able to put the treatments on hold until you return.

I hope that answers your question, if there is anything else we can help you with please feel free to call us on 1300880922.

Kind Regards,
The Clearskincare clinics team

Zoe

Zoeasked

Hi, just wondering how long a session would go for? More specifically, the peel and LED treatments.

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Zoe,

If you were to opt for both a peel and LED treatment you would be in the clinic between 25-30 minutes.

Kind Regards,
The Clearskincare clinics team

Bec

Becasked

I brought a laser voucher and was wondering is it transferable between clinics in different locations but in the same state?

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Bec,

The vouchers are transferable between clinics, however a administration fee of $35.00 does apply upon requesting the transfer.

Kind Regards,
The Clearskincare clinics team

Mel

Melasked

Hi would like to know do you offer Afterpay?

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Mel,

We do not offer Afterpay, but we do offer Zippay as a payment method!

Kind Regards,

The Team at Clearskincare Clinics

Jo C

Jo Casked

Hi I've seen a feedback remarks good and bad on Clear Skin Clinics has anyone tried the 3 products you use after the Gym Skin treatment and the Peel and LED treatments?

No answers
BecG

BecGasked

Hello just wondering what qualifications your staff have that do the injectables? Are they nurses?

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi BecG,

Our Injecting Staff are fully qualified Nurses and Doctors, so rest assured you are in safe hands when you come in for Injecting at our clinic!

Kind Regards,
The Team at Clearskincare Clinics

Marg

Margasked

Anyone had Laser Pigmentation removal from Clear Skincare Clinics? After some feedback as I am a bit nervous before I try!

https://clearskincareclinics.com.au/freckle-pigmentation-removal-pigment/

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Marg,

Thank you for submitting a question about our treatment.

Our Laser Pigmentation Removal helps to even skin tone and maintain a glowing, clear complexion. You will find that immediately after the treatment the pigmentation treated will darken before fading and flaking off within 7-14 days. Heat bumps may appear in the treated area, but this will clear within 48hrs post treatment!

This treatment is suited to those with redness and rosacea but is best suited for those with freckles, sun spots, or melasma.

If you have any further questions, please feel free to call 1300 442 632 and one of our trained consultants will be able to advise further.

Kind Regards,
The Team at Clearskincare Clinics.

Liz McIntosh

Liz McIntoshasked

I prepaid some treatments for my daughter but she has since had reactions to the products and her GP has referred her to a Dermatologist. How do we obtain a refund?

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Liz,

Thank you for your question!

The best thing for you to do would be to give us a call on 1300 880 922 so that we can discuss this further with you!

Kind Regards,

The Team at Clearskincare Clinics

Annie

Annieasked

Can I do my prepaid multi-session of treatment at another Clearskincare Clinic if I am not so happy with the original clinic that I was paying to? I've tried to reach client support by e-mail, but no response.

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Annie,

If you are wanting to transfer your pre-paid treatments to another clinic, you are definitely welcome to do so but it will incur a $35 transfer fee. To set this transfer up you can contact the clinic you have your pre-paid treatments at or you can call our Client Support Team on 1300 880 922.

We look forward to hearing from you!

Kind Regards,

The Team at Clearskincare Clinics

Kay

Kayasked

Hi,

I was just wondering if I could get laser hair removal on my underarms and legs even if I have red lumps from shaving, scarring from plucking hairs with tweezers, and ingrown hairs. I just have a red lump on my underarm, which I think is from an ingrown hair (or shaving) and have ingrown hairs on my legs as I have thick skin. I’ve tried to get rid of them by plucking the ingrown hairs out but it’s just resulted in more ingrown hairs and scarring from trying to dig into my skin to get the ingrown hairs. I just wanted to see if I could laser my hairs away to get rid of this ingrown hair problem,

Thanks :)

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Kay,

Yes! You can definitely get laser hair removal over those ingrown hairs & red bumps! Laser hair removal will actually assist with getting rid of these ingrown hairs & red bumps!

Kind Regards,

The Team at Clearskincare Clinics

Emma C

Emma Casked

Hi just wondering if you have payment plan options for your treatments? Specifically your acne treatments.
Thanks

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Emma,

We have packages for our Acne treatments that save you money if you are able to purchase them up front rather then as you go, & for all transactions over $195 we offer Zip Pay as a payment option which allows you to pay off the amount weekly or monthly!

We hope this was helpful!

Kind Regards,

The Team at Clearskincare Clinics

bong

bongasked

can i use copper peptide right after skin extraction/ pricking?

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Bong,

Thank you for your question. It is best to wait 24 hours post treatment before applying the copper peptide serum.

Kind Regards,

The Team at Clearskincare Clinics

Maggie

Maggieasked

How long does a dermapen treatment last and what can I expect during treatment?

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Maggie,

Thank you for your question!

The amount of time that a Dermapen treatment take is approximately 20 mins. During your appointment your therapist will cleanse the skin & then apply a gliding gel to the face. The therapist will then adjust the setting of the Dermapen machine to match the result you are wanting to achieve with the treatment & will then run over the entire face with the machine, avoiding the delicate eye are & lips.

We hope this has answered your question! If you have any further queries, please let us know!

Kind Regards,

The Team at Clearskincare Clinics

lexi

lexiasked

i have active acne and scarring on my face and wanted to know if getting laser skin resurfacing would get rid of the acne and stop it from coming back or if it would only blemish the scars?

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Lexi,

We would usually suggest treating the Acne first before treating the scarring.
We have Acne treatments available and offer free consultations and trials of the treatment. if you would like a free consultation please contact us on 1300 442 632

Kind Regards
Clearskincare Clinics Team

v 10 plus

v 10 plusasked

Are all clearskin products free from paraben, artificial colour, chemical fragrance, mineral oil and does it's water based?

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Good Morning,

Thank you for your question. Clearskincare products are free from artificial colours, chemical fragrances and mineral oil but a few have parabens as their preservative.

If you have a specific question about a particular product please do not hesitate to ask!

Kindest Regards
Clearskincare Clinics Team

sou

souasked

Hi, I had laser treatment and I got pigmentation issue. Unfortunately I prepaid for 5 session and in 2nd session I got 2 pigmentation issue. I would like to get refund for the remaind session and cosultamt how I can resolve the pigmentation issue? Thanks

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Sou,

We would love to assist you with your inquiry and understand that these results are important to you.
Could you please phone us on 1300 442 632 where we will be happy to help.

Warmest,
Clearskincare Clinics.

Zahra

Zahraasked

Hi,
I got told I had to by the $49 post Laser Hair Removal kit but upon inspection when I got home I realised I already had all these products available to me. Considering the kit is still unopen and I have my receipt would I be able to return and refund it?

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

HI Zahra,

Give us a call at the clinic you purchased the products from so that they may assist you with this.

Warmest,
Clearskincare Clinics.

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