I bought some ravioli from Coles Canberra Centre and kept it in the fridge for a few weeks before eating. When I opened the sealed packet, there was mould in at least a third of it.

It was still a month to the best before date, and I put it straight in the fridge when I got home (so it wouldn't have been out for more than 30-45 mins in traveling from the store).

Coles won't take responsibility because it's not their brand, I also didn't keep the receipt.

Lesson: buyer beware and keep your receipt

I put this pack into the microwave for 90 seconds and look what resulted. The smell was worse than you could imagine. It was black and sludgy.
I will never buy it again.
Packed in Thailand from imported ingredients- should know better. I had to demand a refund as I didn't have the docket or the filthy product. They certainly weren't keen on refunding my money- who keeps dockets for rice? and why would I take this disgusting mess back to the supermarket?- We couldnt even keep it in the house bin.

The staff at this store are all very nice and helpful when you ask them a question or help with an item. They stop what they were doing and go out of there way to show the way to a item

Coles online 21 April 2020 lets you order and pick a delivery day and time, then they wont let you checkout and pay, get your act together Coles, Woolworths onli ne can do it why can't you.

I shop at Coles very often. Every time I shop there I get greeted by very friendly staff. They stock all the lines I like and if they don't have a product I ask them if they can order it

I can always find what I need at coles and at a low price too! the people that work there are always eager to help, plus they have brought out new hygienic practices! would recommend coles to anyone.

Purchased 250g pre packed Dandy bacon. 3 slices, when opened 2/3 of it was just fat. We were lucky to get enough bacon to feed the two of us. Very disappointing

Positives:
- Stores with the "stone baked" sourdough bakery products. Finally some bread that's worth eating unlike the usual boring-white-bread-only culprits of Woolworths, Bakers Delight, Brumby's, etc.
- Logical floor layouts (pantry "basic" items grouped together followed by pantry "junk food" items grouped together followed by laundry items grouped together, etc).

Negatives:
- Self checkout experience is frustrating due to the requirement to weigh each item scanned (Woolworths doesn't have this problem). For smaller convenience/city stores I'd rather shop at Woolworths if available nearby for this reason alone.
- EFPTOS cash out limits at self checkouts are capped too low (Woolworths is better).
- Coin operated trolleys.

The freezer bottoms at roselands Westfield are literally full of bacteria ! Filth. Dirt! Bugs .. I took photos as proof of evidence . What are they doing ? When filling the freezers ? Filth filth dirt filth!! And for a real disease use Coles trollies ! The bacteria on the base trolly is thick ! Black !! & literally looks like tar !! I relaid this info to front staff so they can relay to Mgt .. but this is everywhere ... people are getting paid and not fully doing their jobs .. where’s the Australian health ..& why is this allowed??

There Service is Terrible at there supermarkets
They Dont open cash registers and takes along time to get served and staff walk away when it gets real busy
Service isnt a priority

Watched channel ten news ...what a joke one man who did a scan from cashews to bananas went to court...how embarrassing, I was at lavington coles in Albury ...having trouble getting my items through as only 1 checkout open the lady watched me like I was a hawk ..grow up coles your a disgrace

Coles for a big supermarket is amazing. Staff are friendly, clean shops wide variety and revolutionary layout. They seem to invest more money in making their stores and staff better and it really shows. Kudos coles!

Well I went to Coles in Chirnside Park one early morning when this coronavirus was on and this was before when you had to pack your own bags i was in the express lane finished my payment and was waiting for this older lady to pack my bags and i said to her well aren’t you going to pack the bag she said oh for goodness sake there’s a crisis on and your worried about your bag being packed i said that’s terrible that’s your job you’re supposed to pack the bag and with that i walked away saying and don’t be so rude

Rotting fruit and partially frozen meat all at exorbitant prices. What are you buying? Four sub standard products in one purchase. Coles you are taking advantage of this virus to off load your old stock. Shame on you. I will no longer enter your store.

Why have coles got no stock? They've employed thousands of new staff yet shelves are still bare. Are selfish morons still stockpiling?
Woolworths has stacks of toilet paper on their shelves, unfortunately it's too expensive for me, yet coles has none!! One day I was told that they didn't get a delivery the night before. Come on coles get your act together, if woolworths can do it, why can't you?

I'm a fan. So close and well stocked and they have everything I need. I understand that they take business away from some of the smaller local companies which is a shame and I definitely recommend everyone to support local businesses. I always get other items from my local grocer, butcher, health store, etc but for everyday convenience Coles do a great job

I'm over 70 coles wont give me cops or home delivery don't know why? Have to get up very to be at shop by 7 and pay 10 to 20% more than before cov. Nice one you inconsiderate greedy unaustralian corporate thieves.