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Reviews

2.8

68 reviews
5
(20)
4
(6)
3
(8)
2
(10)
1
(24)
  • Value for Money
    2.0 (10)
  • Product Quality
    2.2 (10)
  • Return Claim MadeYes (1) · No (10)
  • Customer Service
    2.0 (12)
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Fair Go

Fair GoFair Suck, Of The Saveloy

  • 17 reviews
  • 246 likes

Very interesting

published

A day out at the local Costco was very interesting. It was like the old Campbell's Cash & Carry stores we had to recent although, on a larger scale.
Cant say I'll go back as I don't want to buy 6 jars of coffee when I've never seen or heard of the brand and the same applies to nearly everything.
No complaints as we need stores that offer a different shopping experience.

Catherine Herewini

Catherine Herewini

  • 2 reviews
  • 6 likes

Membership

published

My mum brought a membership for my boyfriend for Christmas and now he’s my ex boyfriend. They will not refund the money or change it into my name even tho he’s has not collected the card yet. What a waste of money!!! The staff there are useless. Head office are useless also. I will not recommend Costco at all. The staff are rude and not helpful.

Returns Policy beware

published

Wanted to return an item because it was not working. I was told by the lady in the Returns Counter that I had to ring manufacturer first before i get a refund. When I told her that the costco website says otherwise she said there is no costco aus website. When i showed her the costco.com.au website, she said “we have nothing to do with that website”
There are no words to describe the frustration & disappointment.

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Liane

LianeSouth East Queensland, QLD

  • 4 reviews
  • 4 likes

Very Disappointed

published
Jojo

JojoGold coast

Awesome awesome awesome

published

What’s not to love! It’s awesome! Just wish there was a Gold Coast location. Closest thing to American products that we can find. Yes some things are no cheaper than in other supermarkets, but most are, and the range of products are much different and better quality than others u find in our ‘normal’ supermarkets. Food court is great as well. Cheap and great size portions. Fill up before u shop.

Vishal

VishalBrisbane

  • 3 reviews
  • 1 like

Very high quality food and products

published

We head out to Costco about once every two weeks for a couple of essentials:
+Brilliantly trimmed lamb chops
+Mix of beef steaks
+Fresh Coconuts
+Various chocolates and treats
+Bread
+Soft Drinks
++Lots of free samples
+A slice of pizza or two (of the massive pizza).

Overall, for the quality and quantity that you get for the money, Costco is a fantastic experience. The membership paid itself in the second week when we bought a car battery. They also have car tyres at around 20% off on average.

Costco is amazing!!

published

Membership is so worth it! I am a first year member and even though I live 40 mins away, I would go twice a month. I have saved heaps by buying in bulk and love the products that you can’t get anywhere else.

Shell

ShellPark Ridge South

Amazing value & amazing staff

published

Amazing staff always smiling and happy to help in any way they can. Competitive pricing often lower than the big retailers (bearing in mind its bulk buying). Signature brand is of a great quality and in some cases our preferred brand!

Mel

MelMarsden

  • 3 reviews
  • 1 like

Love costco and great savings

published

We bulk buy and recently got 10 tubs of best foods mayo @ $7.49 each, when we would normally pay $20-25 a tub!
The savings speak for them selves the membership allows us these great prices and shopping here 10 to 12 times a year even with the $60 membership fee still saves us big time.

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James

JamesSouth East Queensland, QLD

  • 7 reviews

Always brilliant... but there are always people who have a complaint

published
Newport Lad

Newport LadNewport

  • 9 reviews

Poor policy.

published

Not so perfect

published

Great shop let down by a product. Its meant to be rings of lightly breaded calamari salt and pepper Rings.???

linkwood

linkwood

  • 2 reviews
  • 5 likes

Red Raw Roast Chicken

published

Have been members for a couple of years and shop there sporadically for mainly food items. Today I bought a roast chicken amongst other items. the problem with the chicken is it is not cooked at all on the inside. Have just poured into a bowl about three cups of red, bloody water from the container it was in. Have tried calling at 6.00pm but nobody answers. I have driven 40kms to Costco and really don't feel inclined to go back there ever again with no one even manning phones to report this health hazard

Unhappy won't go back anymore

published

We had received a terrible and rude service from a male staff who promotes curry powder/paste at north lakes today, can't believe people like this one can work in the retail? I've seen once only- the first time of my life in nearly 40ys!!

andrewkadfp

andrewkadfpSouth East Queensland, QLD

  • 19 reviews

Warranty proven

published

We bought a high end Viera TV and it had a problem 2 years in. They refunded full purchase price. We just went into the store and bought a bigger one... Win win because the returned model is now 250$ cheaper.We needed a new one and have now confirmed that thier warranty does apply. instead of pocketing the cash we re-invested knowing that they are good to deal with.

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Lisa Holt

Lisa HoltSouth East Queensland, QLD

  • 7 reviews
  • 1 like

Best buy for bulk purchases

published

I may pay a little more for some products at Costco but it's well worth it considering there return policies. Good quality meats at great prices mean shopping for big family BBQs is easy.

More expensive at northlakes

published
Geraldine

GeraldineSouth East Queensland, QLD

  • 2 reviews

Careful buying Christmas decorations

published

I puchased The handprinted glass candle holders for my Christmas table they looked as beautiful as on the box except they were very dusty from the packaging, so I thought I would rinse the dust off. Big mistake because the colour and glitter washes off. So don't think to have sparkling glass on your centerpiece, because you can't rinse them let alone wash them. What a waste of time and money. Good going Costco......

Thomas

ThomasBrisbane

Rude Customer Service woman at North Lakes

published
Bruce

BruceSouth East Queensland, QLD

  • 3 reviews
  • 12 likes

No longer worth joining.

published

As from Jan. 1st. there will be mandated ethanol in petrol in QLD. You can still sell regular 91 octane unleaded as long as you sell ethanol blended as well. Not only will Costco not sell regular unleaded, they don't even sell 95 octane either. The only non-ethanol petrol they will sell after Jan. 1st. is 98 octane, 17c per litre per litre more expensive. My car does not need even 95 octane, let alone 98 octane, and cannot use ethanol blended petrol. This is obviously a cost saving decision by Costco, unwilling to install extra bowsers to cater for those who only need 91 octane. Just to rub salt into the wound, you have to pay $60 per year to buy petrol at a more expensive price than you can get elsewhere. My advice: Don't bother.

2 comments
Bruce
Bruce

Since writing this review 8 months ago, I have not found a single Service Station in the Brisbane area that does not sell standard 91 octane unleaded petrol, Costco is the only one.

Bruce
Bruce
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