I always enjoy our visits to costco (docklands, VIC). The quality of non-food items have been great. The prices are decent too, however spending can get out of control as they stock items you wouldn't usually see.

I needed to return an item once (childrens back pack) and it was no fuss despite the bag being 6 month old.

Food is hit or miss depending on personal preference. I find the food is more processed/sugary than what you would find elsewhere, however they stock a lot of usual brands you would find at the supermarket.

The customer service isn't anything special. The employees dont really smile. Its bleak. However the store itself makes up for it.

Its an expensive outing but I always enjoy it

With Costco I don't find there to be a lot of saving.
If you work out ur shop and buy things on special at Coles and woolies you land up saving a lot more.
Don't fall for the bulk buying tactics work with ur budget

Salad was soggy heaps of water in the tray, lettuce was dark green through some bits and around edges must be at least two weeks old even though it was packed yesterday!! No crispy lettuce to be found. Absolutely terrible..

When you weigh up the membership, the additional travel time (fuel, tolls, wear&tear), and cost of parking (onsite parking is terrible and often you have to go to a nearby paid parking lot) you expect to purchase competitively priced products. Well you do not. Buying single items has not price advantage over a nearby store to your home. Buying in bulk will yield some savings, but why not buy bulk online and save yourself the hassle of driving there and waiting in long queues. You will find there are plenty sellers online who will sell in bulk and deliver to your door at competitive prices.

Very bad experience from the customer service person when entering the costco store.
We were greeted by a rude staff member upon entering the store inside and were waiting 10 minutes to enter into the carpark which we had to pay to park in.
I will not recommend costco to anyone.
The membership price is too expensive and i will not be shopping at any costco stores any longer.
Poor customer service and rude staff members.

Rude staff, unfriendly manner, long wait in carpark.

Can be savings - but vastly outweighed by impulse buying (my fault I know). But a culture of distrust at registers and on the way in and out the doors. Staff on the three separate occasions over 2 years that I have indicated I am slightly less than happy with some aspect of attitude really go out of their way to let you know they are right and must have the last word - never have a problem anywhere else.

Attitude mostly - like they are doing you a favour

We have been members since day one. Huge range, Low prices. Products not available elsewhere.Mixed products like clothing and white goods all high quality,even spectacles.They have great single origin coffee beans, Very good meat and veg. Oh and yes toilet paper. I take friends there and they all end up joining.
Huge range, Low prices. Products not available elsewhere. They have great single origin coffee beans, very good meat and veg. Oh and yes toilet paper.
Showing your receipt as you leave is pointless

I was so pleased when Costco arrived in Australia, having been a loyal supporter of the store while living in the USA. To me, it's like an adults candy shop....you are never quite sure what surprises you will find. The stores are all set out the same so you know whatever store you are in, you can find exactly what you are looking for. The seasonal items are terrific and the everyday items are always a lot cheaper than buying at the local supermarket. I have always found the customer service to be great. If you are having a party or just like to save and buy in bulk, there is no other place to shop. Hope they bring in the loyalty bonus program they in the USA!
Great bulk buying. Extensive range of products