Crown Relocations Australia

We moved from New Zealand to Australia and 3 of our boxes were missing and i have to follow up for doing the claim and after that no one responds.I sent nearly 10 emails and if we call someone in brisbane they say all the insurance will be dealt in singapore.It's going to be an year in May but no one contacted me regarding my claim or the payout.It is very frustrating and they will be very nice with you when you are taking the quotes in the beginning but not reliable and i warn each and everyone whom i know not to use crown because of their service.

Moved a full container of household goods between Singapore and Melbourne over Dec / Jan and was shocked to find boxes damaged and water damage to furniture inside them. Crown also seemed to subcontract delivery to another company and then provided no support when damage was relayed to them.

We moved a 3 br home from Melbourne to the Gold Coast. The time of the first container arriving was spot on- we thought this is great. Then we realised how incompetent the Melbourne packers had been. They managed to leave pieces from each room for the 2nd container. We couldn't cook, use the bathroom, or setup our bed. When the 2nd container arrived there was still stuff missing. We had damages, broken goods and missing pieces. In the third week we finally received some of the missing pieces. They don't care about the damage and losses but leave it for the insurance company to sort out. This is a dodgy setup and the only saving grace is that they have some nice staff who cop the blame for the incompetent parts of the organisation.

My parents moved house after 28 years in the same property which was extremely emotional for them. We engaged CROWN to pack their wordily possessions into containers as the furniture had to be in storage for a few months. From the minute I contacted CROWN via phone, on-going communication via email and when Jason and Leon arrived to pack the two x 20 foot containers their service, attention to detail and emotional support was outstanding. Again with the second move Leon and Ben also amazing and very patient with the parents needs. Thank you!!!!!

I was relocating from NZ to Austrslia and needed to have my furniture and personal gears moved over. I got several Quotes and went with Crown because they seemed to be able to do the job within the timeframe I needed. Crown ensured i was involved and kept good communication about the status of my gears. I had someone in Australia to liaise with. My gears were delivered by the nicest team very professional and they made sure i was happy before leaving. The move took 6 weeks also i was able to put my gears into storage for a small charge. Would highly recommend Crown.

Recently we moved from Nelson, New Zealand to Brisbane, Queensland. The young man who did a lot of the packing was professional, easy to work with and nothing was a problem to him. The whole Nelson Team that we had contact with impressed us with genuine service. The coordinating lady at the Brisbane Depot/Office, listened carefully to our needs regarding the delivery and impressed us with genuine care for us and our circumstances and delivered on time. The Driver of the delivery truck was very helpful and also helped us with knowledge of setting up house here in Brisbane. Real genuine extra mile service. A big "thank you" to all involved. Well done CROWN.

I have moved twice with Crown and cannot be happier! On both occasions I have received friendly, professional and timely service. We moved a 3 bedroom household with antiques and many breakables from NZ to Sydney on our most recent move (Oct 2018). Our things arrived well protected, earlier than expected and the staff were extremely accommodating when we were unable to receive our belongings for 2 weeks. I would not hesitate to use them again or recommend them to others.

We have used Crown for moves to and from Australia over the last 20 years and always select them based on continued excellent service and follow up.

We moved from Ireland to Australia from a 4 bed large house. It was such an easy process with Crown from the beginning to the end. Our move managers were in constant contact with us to ensure it was a smooth process, the packing team arrived on time and packed everything with extreme care and precision. Our move took 12 weeks door to door which is what one would expect so we were happy with the turnaround time. Our unpacking team arrived and were very courteous and worked to a very high standard ensuring every box was accounted for and placed where we wanted them. We can’t recommend them highly enough.

Moved from a 4 bedroom home in Auckland NZ to Brisbane Australia. Excellent staff and nothing was too much trouble. The staff are all professional and very friendly. A special mention of the excellent and friendly service of Sharna at your Brisbane office, she is awesome. Other than a couple of things that were damaged everything went very smoothly, above our expectations. Well done Crown.

Engaged Crown to shift some of my furniture from Timaru, NZ to Melbourne and the rest of it to Invercargill. From start to finish the customer service experience was excellent. Kept informed of progress throughout the process and everything arrived in excellent condition at both locations. I received my furniture in Melbourne way sooner than I expected. A job well done Crown.

I booked an 6.5 Tonne truck for 100 per hour but an 5 Tonne truck arrived and got charged 100 per hour anyway.
This took 2 trips and 8 hours far too long.
They 2 guys were always talking and on the phone most of the time.
Will never use them again.