Knowledgeable, respectful, energetic, solutions focussed and creative.
Kristen was our consultant and was extremely energetic and willing to assist. Kristen walked the floor for the right tiles for our entire house. We ended up with every tile selected at a very affordable price with a modern and designer vibe. Kristen even set up a display with notes on the tiles detailing which one was for where - to help me present the suggestions to my partner on a day she wasn’t in. There were some minor changes but another professional was available to help us solve flow on effects, etc, Manuel - Amazing!!! This man sold us an idea we had been thinking about but we’re too scared to decide on. However, as soon as we saw the vision be perfect. Can’t recommend CTM Flooring enough.
1 comment
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PeterSydney, NSW
Exceptional service
Kristen was an amazing help to us. Her patience in helping us select the right tile was second to none and her knowledge was exceptional.
See you again for our next project CTM.
1 comment
Manuel T.CTM Flooring
Hi Peter. Thanks for sharing your positive experience with us. Your alfresco area looks absolutely fantastic and we are looking forward to seeing you soon.
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Kavitha D.Sydney, NSW
Outstanding customer service and quality workmanship
We hired CTM flooring to do tiles and carpet for our new house . Dhaval is an outstanding sales person, he guided us very patiently throughout our selection process . Manuel took personal care and ensured that we get the best service . Daniel and team did an outstanding job in executing the project to our satisfaction. We are very happy with the price and quality of service provided . I would recommend CTM tiles to everyone for the below reasons
1. One stop shop for all our flooring needs
2. Excellent showroom and great collection
3. Outstand...Read more
ing customer service - Manuel and Dhaval - Thank you 4. Transparent and well defined project management, assuring peace of mind 5. Last but not the least . Timely execution This is definitely one of the best decision we made for our new house
1 comment
Manuel T.CTM Flooring
Hi Kavitha. Thank you so much for your positive review. It was our pleasure to assist you along the way. Your experience is exactly how we want all our clients feel. Thanks again for taking the time to write this review.
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Thank you!
You made it simple and effortless to choose flooring. Renovating a house is stressful enough, but working with CTM made the process a whole lot simpler. Thank you for your knowledge and professionalism!
1 comment
Manuel T.CTM Flooring
Hi Christine. We really appreciate you taking the time to leave your positive feedback. We understand the stress with renovations and we are so pleased you found the process so simple. We look forward to seeing you again. Happy Renovating!
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HeidiSydney, NSW
Great customer service!
Thank you very much to Ryan and his team for sorting out my flooring issue quickly, professionally and with a smile! Quality product and quality service! I am extremely happy and satisfied with the result!
Thankyou!
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Manuel T.CTM Flooring
Hi Heidi, Thank you so much for your positive review. I will pass on your feedback through to our team.
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Quality tiles showroom
Seraj was very helpful to choose the tiles for our new home. Technically he got very good knowledge and he will apply that towards the tile selection. If you are after a good quality tiles for home, Bathroom and outdoor this is the best shop.
We spend around totally 12 hours in 3 different days to choose the tiles. All the time Seraj was with us especially when we are completely blank at some point. Outstanding customer service.
They gave me good discount as well.
1 comment
Manuel T.CTM Flooring
Hi Ramkumar, Thank you so much for your kind words. We look forward to some photo's of your completed installation. Feel free to come in for a coffee when you are in the area.
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The reviewer stated that an incentive was offered for this review
DamienSydney Surrounds, NSW
Great ensuite tile solution
Kristen was wonderful. She was able to understand our design needs and she came up with a perfect solution and some great advice. Would recommend using CTM for flooring needs
1 comment
Manuel T.CTM Flooring
Hi Damien,
Thank you for the positive feedback, so glad we could help you with your project. Can't wait to see finished photos of your new bathroom!
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APC
- 2 reviews
Excellent service from Kristen
Kristen was very helpful and found an old tile replacement for us. Very pleasant, happy to help and knowledgeable about the product and the process. Great service, great with kids.
1 comment
Manuel T.CTM Flooring
Hi APC,
Thank you for your review. I will pass this through to our team, in particular Kristen.
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JimSydney, NSW
Beautiful Tiles, Changed our House
We tiled our rumpus room and the adjoining covered outdoor patio, both in the same tiles.
The tiles are beautiful and really changed the appearance of our house. Visitors have started asking for the name of the shop and wanting to do a similar job. Thank you CTM, we couldn't be happier.
1 comment
Manuel T.CTM Flooring
Hi Jim,
We really do appreciate you taking the time to leave us a review. Thank you so much for recommending our services and the photos look awesome.
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MeredithSydney, NSW
Excellent Customer Service
I just want to say how much I love my engineered floors and carpet that have just been installed, the quality is outstanding!! Thanks so much to Kristen she has been amazing, so incredibly friendly and helpful and she gone out of her way literally to assist. Without a doubt I would highly recommend CTM Flooring.
1 comment
Manuel T.CTM Flooring
Hi Meredith. Thank you so much for your positive feedback. We are really happy that you love your new floors. Looking forward to photos of your kitchen splash back when it's completed.
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Sue D.Sydney, NSW
Great Team Effortq
Thanks to Kristen and the team at CTM Flooring for all their assistance. We went in with no clue as to what we needed to do for our renovation and were greeted with excellent service and advice. I would highly recommend the team.
1 comment
Manuel T.CTM Flooring
Hi Sue and thank you for your feedback. I will pass your comments through to our team. Look forward to seeing you again for your next project.
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Excellent service and customer delivery!
A HUGE shout out to Manuel and his team who has done an excellent job with our flooring. Dhaval was very patient with us in selecting the right tile to match our taste.
The installation team is an absolute pleasure to deal with. Timely calls, project updates and a very clean crew made the install a breeze!
I am renovating my two bathrooms and I am going back to CTM for more!
Thanks guys for all your help. You guys are the best!
1 comment
Manuel T.CTM Flooring
Hi Jaison. Thanks for your comments and we welcome you back at any time. Our team takes pleasure in knowing you and your family are happy. We look forward to your next visit.
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Unreliable, unimpressive
Keep in mind before approaching them for services:
They will promise heaps but deliver little,so make sure you have it in writing everything that they promise.
The given work timeline may extend by several weeks
Don’t go for the extra stuff they so enthusiastically suggest, it’s going to cost you a lot of money
Make sure you actually see everything that they are going to use, eg., flooring, tiles, skirting and every little bits and pieces that’s needed as they might just say that it was not included in the price. After you have paid the money, their tone changes.
They are extremely pricey for the shoddy service they deliver.
I would really take all the excellent reviews given here on this website with more than a pinch of salt.
1 comment
Manuel T.CTM Flooring
Hello Rabi. We are really concerned about this review you have written as we have not had any clients with your name nor any complaints that match this. Can you please provide me with your invoice number so we can rectify all of your concerns.
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JoxSydney, NSW
Unbelievable service! Thank you for being so patient Dhaval you were amazing.
Would reccomend you to anyone needing tiles and flooring. Thanks again for looking after us. And for all your great suggestions. Ctm have it all and so conveniently located and parking is easy. Oh and the tea and coffee were appreciated
1 comment
Manuel T.CTM Flooring
Hi Jox, Thank you so much for your positive review. I will pass on your feedback to Dhaval and our team. Come in for a coffee at any time.
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Great Experience
We recently purchased some tiles and laminates. There is a wide range to choose from along with some wonderful service. Surely a One stop shop for all my flooring needs.
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Manuel T.CTM Flooring
Hi Rupal. We are happy that you enjoyed your experience and i will pass on your positive feedback to our team. Looking forward to your next visit.
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Excellent customer service
The service provided by Dhaval Shah was excellent. All the way from the help in the selection of the floor tiles to the promised delivery time.
1 comment
Manuel T.CTM Flooring
Hi Sashi. Thank you for your positive feedback. I will surely let the team know.
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Y.CortezSydney
- 2 reviews
Great Customer Service
I actually would like to give a 4.5 star rating. The overall workmanship and tile installation was done well however, we did have a sunken living room step that we weren't 100% happy with.
In saying that, once we brought it to Jeff's attention (the contract manager), he was absolutely more than happy to get it rectified to our satisfaction.
Despite the busy Christmas period and holiday season, Jeff worked his magic and was able to get the tilers back in to fix the tiles for us and we are pleased with the overall outcome.
Terrific customer service and they do make you feel looked after!
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Manuel T.CTM Flooring
Hi Y.Cortez. We appreciate all feedback to help us improve our business. Thanks again for your positive feedback.
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TerryPSydney
- Verified customer
Great Outcome
We engaged CTM to remedy (ie rip-up and replace) a failed installation by another firm.
All the way through the process we found the CTM team excellent to deal with - Simon and Jess in sales, and Jeff and his team on the installation. Jeff in particular is great - he's confidence inspiring, and he and his team delivered a fantastic looking floor. My wife and I are delighted with the outcome, and would definitely recommend them.
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Manuel T.CTM Flooring
Hi Terry,
Thank you for your feedback. We will pass on your positive feedback to our team. We look forward to welcoming you back in the future.
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PaulCastle hill
- 2 reviews
- Verified customer
CTM flooring great location
I recently purchased a variety of tiles for renovation. Dhaval and the other staff could not have been more helpful and patient when it came to selecting the right tiles. Dhaval was extremely polite knowledgeable helping with colour matching, feature tiles and correct amount of quantity, colour matching of grout also. Thanks CTM.
1 comment
Manuel T.CTM Flooring
Hi Paul,
We really appreciate feedback, I will pass this on to Dhaval and the rest of the team. We look forward to your next visit.
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Corry RoweSydney
CTM = Our go to for entire Home Renovation
Manuel, Geoff and the CTM crew at Winston Hills have been outstanding throughout our whole home renovation. They have met our budget, our timelines and the work performed has exceeded our expectations. Really thankful to have such a reliable team to help deliver our dream renovation. Thanks Guys!!
1 comment
Manuel T.CTM Flooring
Hi Corry,
Thank you for your positive feedback. Enjoy your new flooring and thank you for choosing CTM to help with your renovation.
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Questions & Answers
Rosa Parkasked
Can I get a quote for a commercial reception area?
please email: [email removed]
No answers
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Manuel T.CTM Flooring
Hi Leonie & Jacob. It was our absolute pleasure to assist you to find the perfect solution for your new home. We look forward to seeing your completed job.
to thank you for your positive review. We look forward to seeing you soon.On behalf of our entire team, we would like... Read more