Cubbi Questions & Answers

Hi Dorothy. I can't find your details anywhere- I checked both Dorothy and Nancy but no recent orders from both names. Can you email support [email protected], tell us what email address you use with Cubbi and what order you're referring too and when it was purchased. We'll get it sorted for you asap! Michael

Hi Lalit, you just need to sign up and then click to add your first property and then select 'Switch from an agent'. You'll enter your agent details in and create a termination notice,sign it online and then it is sent to your agent requesting the information needed (including leases). If you're unsure on the notice period required you can upload your agency agreement and we'll tell you how many days notice you need to give. Typically it's 30. You can elect to have Cubbi send a trackable postage paid envelope to pick up the files on switch over day (or you pick them up), that's also the day your tenants sign up to start paying their rent through Cubbi. It's a guided process. PS I'm really sorry for the delayed response, the notification skipped the normal inbox. I hope it's not too late. Mike

Morning! In short, no we have not updated our payment system, however, we have been working hard with our Payment Provider to speed things up. The root problem is all Direct Debit payments in Australia take 3 business days to clear (become guaranteed funds) before the payment can be forwarded to you. The banks together have been working on a New Payments Platform (NPP) for the last few years which allow instant payments (but designed for personal use between two people) so it's not clear yet if this will allow instant Direct Debits in the near future (where a 3rd party like Cubbi can initiate the payment). The NPP is now live (with limited ability), Banks and Payment providers (like ours) are working hard to integrate with this platform - currently in testing phase.

We love Direct Debit for the reason it lowers rent arrears and allows the owner to more reliably rely on the rent being paid but the obvious problem is, it takes 5 business days to reach your account. We are hoping by September the platform will allow us to bring the time down to 3 days. Obviously all that is relying on Banks and Payment Providers which is why we like doing most things in-house. We are working on other solutions in-house that will still allow you to still get the rent reliably, keep within Residential Tenancy Act (law in each state) and ofcourse get the rent to you instantly (or within a day).

Thanks for your question. Always happy to help! Mike

Hey Kayla,

Your property will go on the following sites:

realestate.com.au (Free upgrade to HIGHLIGHT listing)
Domain
cubbi.com.au
homely.com.au
rent.com.au
rentfind.com.au
homesales.com.au
onthehouse.com.au
thehomepage.com.au
homehound.com.au

More info on our helpdocs:

Hi JFH, yes it's fairly standard. Cubbi creates tax invoices for the Cubbi service fee but you do need to enter your own expenses in Cubbi. With tax time coming up shortly we have a new 'Tax Return' release coming out over the next 3-4 weeks to streamline the process a little more so as long as the expenses are entered in (and you attach the invoices) it's extremely easy to download all the information your accountant needs in one hit to lodge your tax return (eg fill out the Rental Schedule required by the ATO). A lot of people who use Cubbi don't know the process so a big focus is to guide you through. Hope my long winded answer covers it. Mike.

Hello Heather. Thanks for your question about selling a property. We do have testimonials from vendors who have used Cubbi in our reviews which you'll need to scroll through. They are few and far between because we don't do a lot of selling listings (it's always come secondary to our main business which is on the renting side). I'm not sure of your suburb but ~$4k is on the high side, you must be in a very competitive location. All our For Sale listings are Premium (the best you can get on realestate.com.au) with international exposure and off-line advertising hence the price tag. Many of the for sale by owner website competitors have standard ads that you could choose at a much lower price tag if you wanted something basic. Hope this helps! Thanks again for your question.

Hello Trish. In terms of advertising commercial property through Cubbi it's not really possible. The only situation were you might is if you were potentially going to offer a residential lease. The other major problem is we don't advertise in the commercial section (of realestate.com.au - realcommercial.com.au) therefore I'm not confident you'll attract the tenants you need to.

Hey Marc. When a tenant requests maintenance you'll receive that request straightaway. You can then decide to use a tradesperson through Cubbi's partners or do them yourself. So first one tick. If you're away then you should click the link to use one of Cubbi's partners - they'll call you first to discuss before going out.

However if it's a Home Emergency (no power or water for example) your tenant (or you) can call the home emergency number. (you get upto 4 call outs per year upto $300 each call out). The tradesperson would go out there to fix the emergency. If it cost more than $300 you would be called to confirm payment of the balance of the cost. More info here: http://help.cubbi.com.au/maintenance/home-emergency-service/home-emergency-service
(Works the same all over Australia - including Bundaberg)

Hey Leigh. Thanks for your question.

You show your own property. Most people who use Cubbi show their own property. In some locations we have inspectors who can show tenants through but not in Townsville (yet).
I hope that answers your question. Incase I have not....
In terms of attracting tenants to your property (getting enquiries) in the first place it does not matter where we are located because 86% + of people go online to search for property and we advertise on both Domain and realestate.com.au. In fact all our listings are 4 times the size of standard ads and are higher up the search results on realestate.com.au (for the first 30 days) so you should not miss anyone.

Cheers,
Michael