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OnTheRoadAlwaysAU
- 5 reviews
- 4 likes
Great concept - execution needs improvement
I've used CE for a few orders, the largest being a bike. They're good with very competitive pricing and reasonably quick delivery (compared to OS online stores) but could be quicker considering they are local.
Occasionally items which I've "successfully" ordered are out of stock at the time of delivery, or no longer stocked. Maybe the website needs to be more automated to be in sync with stock levels. Plus stock needs to be reserved and allocated when delayed by part orders, so that the items do not get onsold to someone else in the inter...Read more
im. The website somtimes has conflicts with items/pricing, which I find very confusing. Despite the above, I am happy overall with CE and think that we should support them, being a local online supplier competing with the larger OS outfits. Plus their prices are competitive too. Go CE!! Australian (support the locals!!), competitive prices, some individual lines which others can't match Website is sometimes clunky with links/prices in conflictSimilar opinion? Write a review on ieatwords.com.au!
Unreal service!
So, i couldn't believe that we finally had a big online bike shop in Oz so i checked for myself.
Had my Gear quick and even got a call when there was an option I had overlooked.
Rock on cyclingexpress.
Real service
Not Well known enough - yet!
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Outstanding customer service
I made a promise to myself if Cadel Evans won the tdf, I would buy a BMC jersey. When he did I ordered one via Cycling express. The level of customer service and conctactability via email, forum link and telephone (they phoned me on my mobile within 1 hour of enquiry) is brilliant. I doubt you would get that from any other internet retailer. Highly recommended.
Great service
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Find out how Cycling Express compares to other Bike Shops
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Colt RiversMELBOURNE
- 4 reviews
Price good, delivery slow, packing poor.
Ordered a handful of times from these guys. Prefer to buy local and support OZ. They price match which is great. Regularly don't have stock despite website saying otherwise. Delivery time is woeful though, would suggest they have better customer updating on orders. I paid for items and waited 2 weeks or more, It wasn't until I phoned that they seemed to find out what was going on. Was upgraded on equipment on one occasion which was nice. when the item came though it was poorly packaged considering the delicate object it contained. Promising business but execution needs some work.
Price, local, phone contact available
slow delivery, website stock not accurate, lack of order feedback.
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Jay-JayAU
Awesome value, fially a aussie store to compete with overseas great job guys
Was surfing the net over the weekend, and came across cycling express. Had to buy some 99 cent GU gels, paid $3 last time.
Had stoped shop in austlian a couple years ago, because of price. Great to see someone doing a great job in Australia. I have added to my faviourites and will be back shopping there soon
Very competitive, ordered saturday night, got a dispatched email monday 2pm
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tylerAU
- 2 reviews
- 1 like
Amazing deal i love this store, prefer aussie shopping
Was an overseas shopper, now i look at cycling express first, most of the time they are as great value or better than OS sites. When i ordered need to change something, nice to be able to call a local number durning normal hours and get an immediate answer, well done guys, know your are only 4 or so moths old and you guys have done great in the short time been up, look forward to seeing more of what you guys wil do.
Australian, Much cheaper than retail stores, fast service and good comunication
not sure yet?
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nexus6AU
Unhappy first experience!
It took me 2 weeks, 2 emails and 2 phone calls to get my stuff and I only live a few suburbs away! I want to support local businesses but I could have gotten it quicker from the UK.
They really need to get their customer service act together if they want to be a serious competitor to the overseas shops. The UK shops excel with their service!
Local and competitive prices
Lousy service
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Cycling Express, broken promises and loss of confidence
Bike assembled and sent fast. Missing Pedals. Promised new ones sent in mail. Checked over assmbly of bike, the gears so badly assembled/adjusted it could not be ridden. Couple hrs later all ok. Still no pedals after another 7days. phoned and got excuses, excuses.......Forced to go and buy pedals from another shop.
Not a happy customer!!!!
Easy online purchase, fast delivery
badly assembled, missing Pedals, failure to supply replacement pedals in reasonable time
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About time
I'm glad that there is now a way to shop for cycling gear online in Australia, beats waiting for delivery from the UK.
Great range - Australian store
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Find out how Cycling Express compares to other Bike Shops
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evo8AU
- 2 reviews
- 1 like
Great experience - got an amazing deal and will go back
Great experience - got an amazing deal and will go back to Cycling Express again.
When I told a friend that I wanted to buy a bike he referred me to this website. At first I thought the prices on road bikes where simply to good to be true. Made the plunge and purchased a new road bike from them. Unbeliably good bike (Verite carbon), must be the best value bike on the planet. Well, that is my feeling on it anyway.
Amazingly good deal with fast shipping to my address and good packaging
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Questions & Answers
rickyasked
hi,
I'm contemplating whether to enter my Visa card details on the check out web page......
the "padlock" is missing on my Safari browser......
As I'm not a computer guru....
Can anyone resolve my doubt if the web page is secured & safe?
1 answer
Hi Ricky,
Our website uses extremely safe encryption coding devices that prevent any of your information being stored with third parties. We also don’t store your credit card details when you purchase so you don’t have to worry about those being shared with anyone else.
We have several hundred orders each day from all around the world and have never had any problems with fraud or any safety issues.
Best regards,
Sam @ Cycling Express.
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