Bought some Shimano pedals and brakes were sent. I was instructed to send back and agreed to a full refund plus postage cost which has still not been provided. It has been weeks of no response even though the brakes were received by cycling express.

Purchased an Azzuri Pro XL which apparently comes with a lifetime warranty. The frame has cracked and they are now offering a Verite frame or an Azzuri Forza size L replacement. I'm 6ft 4" and purchased the XL to suit my height however they are disregarding thing.

This has been an ongoing saga for over 1 year in which i must admit I was only able to find the receipt 6-9 months ago. This is not an acceptable time frame for a resolution.

And they are asking they i pay $200+ for the replacement frame to be shipped.

Disgusting, won't be purchasing through them in future.

The carbon frame on my Azzurri Forza supposedly had a lifetime warranty from Cycling Express. However when the frame cracked due to a manufacturing fault, Cycling Express refused to honour their warranty and, because they are now off-shore, they just wave two fingers at Australian Consumer Laws.
Cheap bikes, maybe, but lifetime warranty is a joke. Get what you pay for!

Cycling Express is a major disappointment. Purchased a Boardman Elite 9.8tt frame in September 2013 & have 2 cracks in the rear stays where the bottom bracket assembly joins the stays. The cracks have slowly developed but now have become noticeable & I am concerned about complete failure. Have advised Cycling Express & they are refusing to accept claim stating that manufacturing defects normally occur in the 1st 12 months. The frame is covered for a full 36 months. Have also taking up issue direct with Boardman but very disappointed in the overall experience. Will be seeking legal action if matter not resolved but be very careful about dealing with these people.

I purchased a pair of Time X-Presso 12 Titan Carbon Pedals, which weren't cheap. To cut a long story short I am on my second pair of of pedals (the first replaced under warranty) and the second again has resulted in a crack in the casing after 2 months. I returned my pedals to Cycling Express on the 9th July to their depo in Tullamarine for transfer to Singapore so they can be sent to Tim for Warranty inspection. As of the 2nd Aug they are still in Tullamarine. I have made several attempts to get this resolved quickly but have failed on all accounts. The only way to contact these guys is via email.

I usually shop around for the best products and deals, and I always recommend these guys to my friends and club members. I've used these guys many times as they usually offer the best deals (especially if they have a sale on), and everything I've ever received is top quality and genuine. I also bought my current road bike frame (Kuota KOM Air) and many of the components for the build from them. Initially I had a few questions regarding the assembly of the forks/headset etc, and they couldn't do enough to help - they immediately offered me a refund if there was any problems (which I'm relieved there wasn't as it's a great bike:)

I purchased a set of RS21's off Cycling Express for $99 + $15 for delivery. Thinking that this deal was too good to be true, I searched around and found this site. I started to get worried after reading all of the negative experiences posted here. But my concerns were soon layed to rest when the wheels arrived on the fourth business day after I placed the order. The wheels are true and spokes seem evenly tensions.

I am very happy with the product, service, and the price plus shipping was exceptional value. 10/10.

I buy from quite a few online retailers; wiggle, cyclingdeal, torpedo7, pushys and have placed a lot of orders with cyclingexpress. Every order has been quick and well packed. I often compare their prices with that of wiggle and others and 9/10 they are better (for what they stock, which is far more limited than wiggle, etc).

Will keep using them.

These guys get 5 stars from me for quick service, bargain prices and fast shipping. Just placed my third order with them. Only negative would be the product descriptions, probably wise to send them an email first on more expensive items so they can explain what you will be getting.
My frame was supposed to come with a bottom bracket but they quickly gave me a store voucher for one when I brought this to their attention. Still 5 stars.
Good Prices
Product discriptions

28/01/14 docket no 1140 served by hw
went into bayswater store to buy some items that were supposed to be in stock.
None of the items i wanted were available.
So i settled on the alloy 3t ergonova bars, as the carbon ones were not in stock.
Get home and i have been charged $280.00 for alloy bars!!!!!!
I guess i should have checked the docket, sio i'll wear it.
But other potential customers beware, check your receipts carefully at time of purchase
of the seven items that your website said you had in stock, not one item was available.
I bought 4 items that day to the value of $400.00.
This is the last time i purchase anything from you

Brought a bike bag online from this store. A black and white advertised zipp bag however got delivered a red and black bag! Emailed them and their excuse was they put up the wrong picture!

So besides the fact they were false advertising I then got offered a $30 gift voucher to use from this online store and only a $20 refund or I send it back(having to pay out of my own pocket to send it back) what a joke! They offer me $30 voucher to spend on something else that is false advertised but they will only give me a $20 refund for a bag that was falsely advertised!

Do not buy from here!
Cheaper in price however I now know why!
Totally different bag as to what was advertised

Emailed them twice asking about their return policy on the Azzurri bikes, never got anything back, seems a bit dodgy for me. I subscribed to their emailing list and got their weekly discount items, but what's the point of good price without customer service? Overseas online stores got much better service than this.
Reasonable price for items, offer a match price to other bike stores
No response when asked about their own policy