Cycling Express (page 4 of 4)

How good is it to find an Australian website that has an extensive listing of products at great prices and when I have had some queries I actually got informative responses all within 24hrs of posting my questions, most responses were within the hour. The XT MTB pedals I got were 45% cheaper than the shop prices!
Excellent prices, low delivery costs, can usually avoid by buying a bit more

Emailed and ask about stock of a Giro Atmos, to which i got a semi condescending answer...but ordered anyway. A week goes by and no shipment. Emailed and was told that the item had to be ordered in and it had arrived and was now "shipped"! Realized later that they couldn't even get my name right...which i queried. All of a sudden they cant supply what was supposedly in stock and subsequently received a refund. Would have been nice if they had just confirmed their stock like i asked in the first place. A big waste of time. Not really the customer experience they should give a 1st time shopper, because Ill never be back. Pathetic!!!

no stock of item they supposedly had in stock

As mentioned in the title these guys have great service and seem to answer phone calls within a few seconds. It is really is fantastic to be able to call and speak to a real person about cycling products who actually knows what they are talking about, that seems to be quite rare these days. I find that shop staff can be a bit arrogant sometimes at other bike shops and it can feel a bit intimidating talking to them. Have spoken to [name removed] several times as he is happy to share his cycling knowledge and give his honest thoughts about different products.

Fast shipping also. Overall, highly recommended.
customer service is great (thanks for your help on numerous occasions Sam), quick shipping, based in AU

I had some questions about a few products and called these guys. Got some really useful answers. It's nice to be able to get real customer service and be able to talk to a real person. Ended up making a large order and arrived in two days. Thank again Cycling Express team, I would have bought the wrong stuff from the UK if it hadn't of been for you guys, and then I wouldn't have been able to return it.
Great price, advice, phone to call, australian store

Got a Limar 104 helmet for an awesome price plus free delivery. Communication was great got an email for each stage of the order and when it was sent. Arrive a few days later intact. I think their range is a little lacking, but overall if they have what I want in stock I will buy from them if I can.
Inexpensive Price matching Australian Business Online Easy Access

Brought a 105 groupset from these guys arrived in 3days. Upon recieving I realized I ordered a wrong item. 100% my fault . Rung the guys at CE, which was easy unlike my last order I brought from the UK which they sent wrong and was a nightmare to return plus costly. Anyway rung them up they organised for me to come in swap part and then built my bike up for 1/2 the price my local shop quoted me. Which my local was going to have me wait a week, and the boys at CE did in about 1 hr while I had lunch. Awesome to deal with, awesome prices love the fact I can ring them up and they know what they are talking about happy camper here :)
Aussie company, easy to deal with

I've used CE for a few orders, the largest being a bike. They're good with very competitive pricing and reasonably quick delivery (compared to OS online stores) but could be quicker considering they are local.

Occasionally items which I've "successfully" ordered are out of stock at the time of delivery, or no longer stocked. Maybe the website needs to be more automated to be in sync with stock levels. Plus stock needs to be reserved and allocated when delayed by part orders, so that the items do not get onsold to someone else in the inter...

So, i couldn't believe that we finally had a big online bike shop in Oz so i checked for myself.
Had my Gear quick and even got a call when there was an option I had overlooked.
Rock on cyclingexpress.
Real service
Not Well known enough - yet!

I made a promise to myself if Cadel Evans won the tdf, I would buy a BMC jersey. When he did I ordered one via Cycling express. The level of customer service and conctactability via email, forum link and telephone (they phoned me on my mobile within 1 hour of enquiry) is brilliant. I doubt you would get that from any other internet retailer. Highly recommended.
Great service

Ordered a handful of times from these guys. Prefer to buy local and support OZ. They price match which is great. Regularly don't have stock despite website saying otherwise. Delivery time is woeful though, would suggest they have better customer updating on orders. I paid for items and waited 2 weeks or more, It wasn't until I phoned that they seemed to find out what was going on. Was upgraded on equipment on one occasion which was nice. when the item came though it was poorly packaged considering the delicate object it contained. Promising business but execution needs some work.
Price, local, phone contact available
slow delivery, website stock not accurate, lack of order feedback.

Was surfing the net over the weekend, and came across cycling express. Had to buy some 99 cent GU gels, paid $3 last time.

Had stoped shop in austlian a couple years ago, because of price. Great to see someone doing a great job in Australia. I have added to my faviourites and will be back shopping there soon
Very competitive, ordered saturday night, got a dispatched email monday 2pm

Was an overseas shopper, now i look at cycling express first, most of the time they are as great value or better than OS sites. When i ordered need to change something, nice to be able to call a local number durning normal hours and get an immediate answer, well done guys, know your are only 4 or so moths old and you guys have done great in the short time been up, look forward to seeing more of what you guys wil do.
Australian, Much cheaper than retail stores, fast service and good comunication
not sure yet?

It took me 2 weeks, 2 emails and 2 phone calls to get my stuff and I only live a few suburbs away! I want to support local businesses but I could have gotten it quicker from the UK.

They really need to get their customer service act together if they want to be a serious competitor to the overseas shops. The UK shops excel with their service!
Local and competitive prices
Lousy service

Bike assembled and sent fast. Missing Pedals. Promised new ones sent in mail. Checked over assmbly of bike, the gears so badly assembled/adjusted it could not be ridden. Couple hrs later all ok. Still no pedals after another 7days. phoned and got excuses, excuses.......Forced to go and buy pedals from another shop.
Not a happy customer!!!!
Easy online purchase, fast delivery
badly assembled, missing Pedals, failure to supply replacement pedals in reasonable time

I'm glad that there is now a way to shop for cycling gear online in Australia, beats waiting for delivery from the UK.
Great range - Australian store

Great experience - got an amazing deal and will go back to Cycling Express again.

When I told a friend that I wanted to buy a bike he referred me to this website. At first I thought the prices on road bikes where simply to good to be true. Made the plunge and purchased a new road bike from them. Unbeliably good bike (Verite carbon), must be the best value bike on the planet. Well, that is my feeling on it anyway.
Amazingly good deal with fast shipping to my address and good packaging