David Jones Retail Stores (page 4 of 4)

I had a great experience at your Estée Lauder counter at your Carindale store today. Julie matched my make-up. (perfectly )and did a wonderful natural make-over . She was lovely, as well as professional . Thankyou DJ’s And Thankyou Julie .

We bought one of those Sealy beds from David Jones 9 days ago and we still could not be able to have it. Their delivery service is very very poor, disappointing. I got a day off from work to be able to accommodate their delivery times and while I was waiting at home, they cancelled it. The whole story is quite long, it took us all day to deal with it. But the summary is I do not recommend this shopping experience to anyone. At the end of the day you will waste your day, breath and energy without having your product which you have already payed for.

I find David Jones Perth City Staff to be very rude and judgmental always when I visit the store, now I shop online instead.
1. Often unapproachable-as some staff are not DJ employees
2. No eye contact or assistance offered
3. You’ve to walk around looking for staff—always short staffed and they are never available

Got 2 online orders and spoke to two customer service representatives at Martket street on the phone, the first one couldn't explain what's going on with my online order or bother to check properly even I received the email ready to pick up. Just got told to call customer service online team. Then the second one when I tried to call back after waiting a long time on hold, before I even get to explain myself, this guy just hang up on me. Seriously??? You are the worst customer services I've ever dealt with. Will say no with David Jones online order in the future. And I would give you minus star if I could. So terrible!! Ended up just have to cancel the order and buy it from the store instead.

There is not a time I walk into a David Jones store especially Bondi Junction in any department and there is no staff to serve you.
Since when has David Jones become self serve.
Talking Hand Bag section, shoes, kitchen wear, baby clothes, womens clothing, toy department.
When you finally find someone they are so unmotivated, they actually give you the shoe size you ask for then hide.
Do you advertise for the most unmotivated, unenthusiastic, less knowlegdebale, people and the most unemployable staff are all in David Jones.
Pick up your act this has been going on for years just getting worst. Go overseas to Europe to a department store and you will be blown away with the service.
A great Shame

Came in last week and was advised that an Evelyn would call me on tuesdaat for a baby mattress. Nothing on Tuesday. Here now on Thursday evening at the desk. A folder is on the desk with my name but nobody here. Been waiting since 640pm it’s not 7:03pm. Let’s see how long I have to wait to be served!! Next review will have the time... if I don’t give up... ooo someone just mistook me for someone who works here..

As a guy shopping for clothes, it is very convenient that everything is in one place. The staff are very helpful. It is a bit expensive compared to other stores

We went to the Estee lauder department of the Chermside Store on 14/02/19 - The customer service Tam provides is exceptional. Not just to me, i saw her interecting with an elderly couple while i was waiting -Amazing .I will go back to DJ just because of the customer service i got from Tam . Well done to whoever hired her. She is a keeper.
Thank you