David Jones Retail Stores (page 3 of 4)

I’ve never been a David Jones shopper until last Christmas when I’d experienced dreadful service in another store. I went into DJs Indooroopilly, loaded with multiple bags, feeling frazzled and not knowing my way around. A lovely staff member asked if I needed any help, he pointed me in the right direction. A few minutes later he came running back with a couple of massive carry bags for me to put my multitude of smaller bags into, which made carrying them all so much easier. Every department I went into, the staff were super friendly, helpful and offered guidance. It felt like the entire store was full of Christmas spirit. As a result, I left with a smile on my face, a spring in my step and I'm now a regular customer.

Went to david jones pacific fair to buy my son a birthday gift. Girls at the counter were very helpful. Suggested I apply for a loyalty card to receive 20% off my purchases. Turned out it was to apply for an amex card costing $19.99 for the first year. Of course my application was instantly declined by amex so no discount but now amex have all my details and are constantly calling & emailing for more information so they can issue me a card that I never wanted in the first place and no amount of me telling them that I do not want a card and to cancel the application is working. Don't fall into David Jones' trap

Always had great customer service at kotara David Jones, as of today I’d say different I got asked to remove myself from the store cause they believed I was with a group of guys that were being rude.
I told Sarah (head of security) that I was not with them but she still made me leave so I done as asked, in the process she called me an idiot”. I know I’m only young but have never felt so violated whilst having a shop with my favourite shop was utterly disgusting the way she handled it.

David Jones Bondi Junction is amazing for customer service. We recently purchased a Yamaha Sound bar over the phone and there was alittle mix up with the order. (We are all imperfect it’s going to happen from time to time). The important thing is how it’s resolved. Imran the assistant store manager handled, sorted and made a personal delivery to our home, hours away from their store on his day off, just to make things right. We didn’t need to fight at all, all was graciously taken care of with the utmost professionalism. David Jones Bondi Junction team provides the best customer experience you could hope for. We highly recommend shopping with David Jones. Well done to Imran, Mady & Jack.

I bought a Bonds crop top/pants set on sale and asked if almost identical other set could be sold for same price but sales assistant refused the sale. No wonder the store is struggling. I prefer Myer and I’m sure they’d mark down a last set item just to get it off their hands. No wonder DJ’s is having trouble!

I had the worse experience at DJ Bondi today. One of the staff called herself Grace was very rude . I was patiently waiting to pay for an item while she was on the phone perhaps with another customer. She shouted across the counter telling me It would be a long while for me to be served. I explained to her that I was being sent over from the other counter as they did not have the tools to unlock the security button. she yelled back" It is not my fault". That is what they call CUSTOMER SERVICE ….

visited macarthur square branch today and I was very disappointed receiving the worst customer service, I picked 4 pair of shoes and was willing to pay around a thousand dollars fo it but the staff refused to give a brand new pair they wanted to give the displayed one

I had a very bad experience with D.J staff. I went there on 04/07/2019 thursday around 6 pm. The two staff of Mac cosmetics were very rude and uncooperative. I wanted to try new foundation but they were hesitant to show anything to me.

Being a past customer at David jones kotara I used to love shopping there until I started being harassed by staff in accessories. I was a regular when shopping for handbags until one young female staff member had come up to me and was abruptly rude, tried to put in a complaint but with her being management it was brushed aside.

I purchased an item by cash, the item did not have the security tag removed- I lost the receipt and now there is no evidence of me purchasing it even though their system scans the barcode and identifies it as purchased that day! I am confused, and I don't know what to do as I have a $120 jacket at home that cannot be worn because of the tag! The 5 people in customer service were ungracious and unsympathetic. I have been shopping at David Jones for years, and even have a store card. I don't know why I paid with cash that day.
Very frustrated and annoyed customer here, I did expect more professionalism from the staff as a trusted and highly regarded retailer.

We decided to pay a little extra for great food and service at the stores coffee shop. Not so. The queues to order took ages, not sure if the computer or the operator was too slow. Ordered poached eggs with CRISPY bacon. Specifically asked for NO BUTTER on the toast. We got toast dripping with butter and the bacon not crispy but extremely oily. The decor and staff look very professional, but it’s all smoke and mirrors. Our first and last time DJ

Today I bought an Onkaparinga European Collection 50 goose feather and 50 down feather quilt, queen size, supposedly reduced from $599 to $359.40. After getting it home I did a search for the identical quilt. Onkaparinga have the RRP as $399.95. and they had it reduced to $239.97. Please do your homework first. Totally disgusted with David Jones.

Today I tried to buy my 2 year old slippers for winter - apparently David Jones don't sell kids slippers. They never have the item I want when I go in. They used to make and sell good quality staples like woolen jumpers and nice socks. Now you can't even buy some kids slippers! But you can buy Baby Gucci. The last time I visited I couldn't find any nice socks - K mart has a better selection. I am not surprised they are loosing out to retailers like Muji, Uniqlo and M&S - the market for good quality, stylish basics is bigger than that for dubious "designer" goods.

Was shopping for suits in David Jones in Chadstone, was approached by a mature aged employee in the suit section. Offered to help us referred to our style "cheap" which then corrected himself by saying "more in our price range", we had chosen a style, although was a bit long, we had we were happy to have it altered ourselves. He kept insisting on us into purchasing a different suit, ignoring the fact that we had settled on the previous suit. Once realising this, he replied with "alright, suit yourself" and stormed off rather aggressively. Product is great, although service was lacking.

I was shopping in your store at Hornsby yesterday and met the 2 nicest people serving in children's clothing and women's clothing. I only remember Lynn's name serving behind the counter for David Lawrence, but she was the most humble salesperson and genuinely cared about my shopping experience by commenting on my selection and willingness to have a chat, which is very rare these days. She was absolutely lovely!

I had a great experience at your Estée Lauder counter at your Carindale store today. Julie matched my make-up. (perfectly )and did a wonderful natural make-over . She was lovely, as well as professional . Thankyou DJ’s And Thankyou Julie .