Daytek (page 2 of 3)
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Terrible piece of rubbish and no after sales service
I bought a Daytek single line retractable clothes line just over two years ago at Bunnings for use on rainy days or when the other line is full.
It has probably been used less than 20 times in total and within the first couple of months the line no longer retracted fully, i choose to live with it rather than take it off the wall and return to Bunnings.
About two months ago it stopped retracting and actually jammed so now, no in or out and a pile of cord on the ground.
I contacted Daytek via their website and after a few weeks of no response
... Read moredecide to call them, i spoke to them today and was told take it back to Bunnings with the receipt for a refund as the line has been discontinued. When I said I no longer have the receipt then I was told in a nice way "Tough Luck" there is nothing we can do for you.
Hello Rebecca
Thank you for your prompt response, A picture of the clothes line in question was posted with the review.
... Read moreMy issue with your product and your company is that in almost all of the negative reviews on this website you do not offer to address the problem. Your company merely justifies your position (proof of purchase) and offers no real assistance to address the issue, and its the same in this case. who keeps a clothes line receipt for 2 years? really? Take a step back, read the reviews and your companies responses, Daytek are never at fault nor do they offer any real support, just excuses and justifications. I do not hold any hope of a positive outcome for the consumer, I never really did. I just wanted to confirm my suspicions from reading your companies responses before I throw away the faulty product and buy another brand Regards Jim
2 line retractable clothesline
Had it just on 2 years and the retraction mechanism has gone
No wonder they only give a 2 year warranty
I’ll be looking for a Hills retractable in future If I wasn’t 73 and it wasn’t Covid I’d take it back to Bunnings
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Good Morning Lyn
I am sorry to hear the above. If you can provide a copy of your full name, address, phone and a copy of your receipt to [email protected] att: Rebecca, I will be more than happy t
I moved into my Granny Flat June 9 2018 and my whole house indoors Kitchen Bathroom Laundry were all purchased at Bunnings-All receipts have recently been tossed out
Anyway Thanks for trying
Appreciated
Lyn
Easy to install and great customer service :)
Super easy install. Has a query about a new product that was included in our purchase and they replied very quickly and super nice to deal with. Would definitely recommend :)
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Twin line clothes line. Frame is rusted dervely.corrided and I've had it just over 10 yrs.
Twin line clothes line. The frame is rusted. Corroded.
I've only had it just over 10 Yrs.
But I'm not entitled to a replacement. ???
Yet has 15 Yrs on the packaging on the shelves and even Bunnings advised me about the 15 yr warranty.
There is No way that a good clothes line should of corroded. This serverly
. It had to be a dodgy one. As id hope not all your clothesline would end up the same as mine in such a short time frame..
I bought the green one . MY neighbour had bought the cream one a year b4 me. Yet his is fine and mine is falling apart.. the legs are good.
... Read more It's the clothes line frame that severely corroded. Plus the receipt has faded. Is blank. Not a dam thing on it. . PLS Send me out a new one free of charged. Thankyou. Kind regards Lenni. See below pictureLenni,
As per the emails back and forth to our sales team. Your clothesline was from a time when our warranty on that model was 10 years. Our newer models have a 15 year warranty which came into effec
As also mentioned, even had this been within warranty; to claim a warranty on a product, according to the ACCC and Australian Consumer Law, you would also need a proof of purchase to make a claim. For
... Read more more information please see: https://www.accc.gov.au/consumers/prices-surcharges-receipts/receipts-proof-of-purchaseChris .
By j ust by 1 month ?
I saw Bunnings in Dec and thought I'd wait till after christmas and into new year to contact you.
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Exceptional Design,comes with quality product
Love it .The size and the length is perfect (Rotary 42,Hawthorn Green). The design is to die for. If anyone in need, would be glad to recommend Daytek products . Very happy to provide feedback for this . Well done .
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plastic line cord
Purchaced two Daytek fold up clothesline in September 2022 from Bunnings and every 2 weeks i have to Re tension the cord Believe this is a Warranty issus and be replaced with new plastic coated stainless steel cord at Daytek cost
... Read moreKim,
We are sorry that the cord did not meet your expectations. We moved to PVC coated nylon cords, as did most clothesline manufactures, years ago as per the request of the retailers. These cords wil
Daytek Replacement Clothesline CORD.
Purchaced the "Daytek Replacement Clothesline Cord" (60m x 3.5mm) from Bunnings in Jan 2022 and installed it on my rotary clothes line ensuring that each line was tight and secure.
This cord is absolutely garbage. The cord soon became loose and sags, even with minimal use. Don't waste your money on nylon core cords - they stretch. Rather consider a metal cable core.
Gavin,
We are sorry that the cord did not meet your expectations. We moved to PVC coated nylon cords, as did most clothesline manufactures, years ago as per the request of the retailers. These cords w
...."will not affect the drying of your clothes". Really? Who would have thought.
I still consider it a garbage product and regret installing it. A waste of time and money.
Great design - Terrible Quality
I purchased the daytek 3-tier clothes airer after much research. It's a great design and allows for lots of clothes to dry, and lots of configurations for longer clothes or smaller items.
HOWEVER - the materials are very cheap. The metal racks bend very easily and break right off. As a clothes dryer it should allow for the weight of wet washing without breaking. Yet any slightly heavier items (small towels/jumpers etc) have bent and popped the end rods right out of the socket - after only a couple of months.
I have replaced these with wooden
Emma,
We are deeply sorry that the airer did not meet your expectations. In regard to it not holding much weight. We recommend that people spread out their washing loads across all the tiers and sides
Not Really Impressed
We bought our M58 Rotary Clothesline in June 2018 (last year) from Bunnings. Not long after some of the lines became loose and saggy and by May this year (2019) we had a line break, so not even 12 months old. Daytek customer service were good to send out a 60m pack replacement line which luckily they did as we have since needed to replace a couple of other lines. But today I had two lines break one after the other so I'm really not impressed. I've been washing and hanging out the same things for the last 20+ years on several different rotary washing lines and never had this happen. Really poor quality line which the company needs to reassess. The rotary part itself seems to be alright but not like others I've used before.
... Read moreSPrice685,
This situation sounds concerning as we have not experienced lines breaking like this. Are they breaking when the line is being folded up and down, or is it while the line is open and being used?
It's when the line is open we have no need to fold it up it just stays out. I've read other reviews with the same problem so I'm not the only one! I can see the inside of the line when it snaps, it's not strong at all.
99% of the time when the line snaps on a rotary clothesline it turns out to be tangled when people move it from the closed position to the open position. That is why I asked. If it is snapping while t
... Read morehe unit it opened, then there must be something different happening. We are more than happy to send out more replacement line. Maybe it is being tightened too much. With poly wrapped nylon cord, it is not recommended to have it under too much tension. There is meant to be a small amount slack in the line as it lowers the stress on the whole unit in the case of high winds. It is not meant to be tightened as you would old steel core wire. If you would prefer to "upgrade" to steel core wire, most hardware stores stock some. There is a chance also, that you got defect in the cord, so of course we will cover it under warranty. For now, if you would like to get replacement poly cord, please call us on (03) 9470 1755 or email us at [email protected] and one of our reps will organise a replacement for you. We are sorry for the inconvenience.Find out how Daytek compares to other Garden Shops
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Quality product at decent price
Daytek slimline clotheslinen quality product at descent price from one and only bunnings warehouse
Little bit issue with standard bolts and nuts supplied otherwise no issue.
Easy operation to fold single handed
Love my new clothes line!
I am so happy with Daytek’s after sales service, replying to my query so quickly! They went out of their way to helped me lower my line without any major issues!
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Very disappointed...waste of money
I bought a Daytek Tower Airer from Bunnings because I though if I spent extra I would get a little more life out of it. What a disappointment . I should have been clued in when I read you could buy spare parts...I didn't realise I would need to almost immediately. The rods pop out of their sockets super easily and because they are so closely spaced it is difficult to put clothes on without a little pressure. When the pop out you need to slightly bend them to get them back in position and hopefully without leaving a kink, but then I find out
... Read more that the edge of the rod has a split finish that snaps off really easily so I can then just throw that one out...YAY! That's what I paid for. Can't take it back to Bunnings (receipt is MIA), so I'm stuck with this hunk of junk. Your design has some serious flaws that need to be looked at. The one rod that attaches to the frame poles cannot support the weight of the clothes when fully loaded. All of them have permanent kinks now and I'm afraid to bend it in the opposite direction because I am sure it will snapMarija,
We are very sorry to hear of your disappointment in our product. I will be sure to pass on your feedback to the design team. The aluminium rods certainly should not be popping out of the frame
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6 Line Retractable Clothesline - ok but beware, it cannot be restrung.
We bought the outdoor 6 line retractable clothesline about 3 years ago, and had been happy up until now. The line has deteriorated significantly, and I expected to have to replace it about now. What I did not expect is that you cannot replace the line at all! There is no indication on the packaging about this, or instructions regarding care for the line. All their other products can be restrung and the cord is sold alongside this product.
I called customer service who indicated that I could return it to point of sale with proof of purchase,
... Read moreand they would replace the whole unit (they would honour the 10yr structural warranty, despite line warranty only being 2yrs). This is very generous, though of course this is the one receipt I can't find, and I'm saddened by the waste of an otherwise good unit. I spent over $300 on this unit + mounting post - not a good investment so far. Had I realised that I could not replace the line, I would not have purchased it. It should be clearly indicated on the box and in the instructions that this is the case.Nessie,
We are sorry to hear about this. Please note that the retailer in most cases can take a credit card or bank statement as proof of purchase, if that helps. Unfortunately, due to the design, the
Fixing a jammed cord on daytek wall mounted clothesline,
Came back with a solution to my problem quite quickly and the idea for the fix matches my original idea but with certainty and it worked a treat, Thank You
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great clothesline very happy
I was hesitant to buy a different brand after my hills clothesline. Daytek however has changed my stance as the quality is much better than expected. it was easy to install and it looks amazing.
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Very disappointed
I bought the M48 from Bunnings & it doesn't fit a queen sized sheet like it states without it being all bunched up. I'd say it is a good 30cm too short for the width of a queen sized sheet. Yesterday I hung some sheets up on it but later when I went out to bring them in the whole thing had folded up on itself & my washing was hanging on the ground. Upon some investigation I have found there are parts missing as well. No yellow slip ring as explained in the installation video. No lower wind brake & no pegs came with it like listed. It's actually a complete waste of money as I can't even use it now & will have to buy a new one And it's only been up about 3 weeks.
Cathy,
We are really sorry to hear that you have not had a great experience with our product. We are really concerned that there were items missing from the box. Something is certainly not right if th
Excellent customer service
We are very happy with the excellent customer service that we received recently. Had a problem with a clothes line, sorted and new part sent. Nothing was too hard.
Thank you.
Do NOT buy a Daytek clothesline
Our clothesline is a few months old. Plastic insert holding 4 arms in position is already broken. Daytek send out replacement part which requires dissembling clothesline completely. Problem is lock mechanism holding in clothesline from the base is jammed. Daytek support tell us we need to get out an installer at $110/hr. Poor service and poor product thus far.
Andrew,
I am sorry to hear that you have not been happy with our service. Unfortunately, I am not sure what else we can do. If the locking ring on the ground mount is jammed, you may need to use force
Customer Service
I bought a retractable clothes line three years ago and it rusted. I didn’t have my receipt but I contacted customer services and within 25hrs I received an email with an offer to replace my clothes line.
Poor quality - wouldn't get another
The previous Hills Hoist was twenty-five years young and only replaced it because we were moving the line to a new location in the yard. Had this clothesline less than 12 months before all the lines became quite slack and needed tightening (NOTE - we didn't have to tighten the lines in the Hills Hoist for the entire time we owned it). Within a few days of tightening the lines, the middle line had stretched again so had another go - now a couple of weeks later, is so stretched it cannot be used. Also the plastic at the base has broken so must be of equally poor quality.
Kazza,
Sorry to hear about your troubles. We would like to rectify the situation and also work out what may have gone wrong. If you could contact us at [email protected] we can get your in
Daytek Hawthorn Green M58 Rotary Clothesline
Would not recommend this clothes line to anybody. Bought mine from Bunnings 9 months ago, and it has caused me nothing but trouble, with 5 lines currently broken. They break so easily, am very disappointed, as I use my line a lot, but the heavier the items hanging, the quicker the lines break. I would take it back if I had kept receipt, and box it came in but I didnt.
Jenni,
We are sorry to hear that you have had such a bad time with our line. We have never heard of the lines on a rotary breaking. We would like to correct this situation. If you could get in contact
Thank you and will do.
Not a problem. We will always strive to do our best to make sure our customers are happy.
Tough,serviceable,easy to use
This is my second Daytek 70 litre barrow. I ran over the first one in my ute after five years of use. I fixed it and used it for another three years before giving it to to a family member. It saw plenty of use; stones, gravel, rubble, soil as well as for carting and mixing cement and mortar. For a light weight little unit it carried some serious 70-80 kg loads nimbly. The tubes and tyres are easily replaceable with basic tools. The original galvanising, unsurprisingly, wore off the tray surface eventually, but I just repainted it with a couple
... Read moreof coats of cold gal paint. Keep that up and it will never rust. My new Daytek is of similar quality to the first and I am just as happy with its strength, quality, durability and convenience. It may seem expensive when compared to larger barrows but its sure pays it way in it own manner.
Disappointing.
I had a Hills clothesline that I have had for many years, but as the trees had grown creating shade I wanted it moved. Unfortunately once it was folded it refused to go back up so we had to buy a new one. We weren't able to find Hills hoists anywhere and Bunnings recommended Daytek. The blurb on the box sounded very good so I eagerly awaited my new clothesline with all the extra drying space I was going to get. Out I rushed with the wet washing only to find the lines are much closer together than the Hills and although they are all longer I
... Read more'm unbale to put any more washing on them than I could on the Hills because the extra space isn't enough for anything, and every line is the same so I find I am using far more lines than I did before and I run out of space quickly. It doesn't seem to be the same quality as the Hills, and the handle is pretty lame, it is supposed to fold up but I can't see how, so haven't tried to, and when I went to string my coloured lights back up onto it I found it doesn't have the hole on top so I have nowhere to put the solar panel. So I am disappointed to say the least because I haven't gained anything and I can't even string my lights up. It just isn't the same quality.
Great product. Even better service.
Hi to all. I have the MarkII 6 line post to post. I had a minor problem of establishing the right tension of the lines for me. I have info that will rectify the problem. The method being easy and efficient. I love making direct contact via this medium. The response is very timely and staff bend over backwards to assist. First class product with even better service. Thanks for everything. I’m a very, very happy customer.
Customer service top class
I bought a Daytek rotary a couple of weekends ago. When I got home I realized that someone had opened the box in the store and nicked some of the bolts. I live a long way from the store I bought it from so I contacted Daytek through their facebook page. The marketing guy Curt really went above and beyond and sent me a new set of bolts along with some extra goodies. I cant believe the quality of customer service. It not often you find a company that has this good customer service. I guess that is what you get when you buy Australian. Thanks Daytek you saved me a 3 hours round trip.
Clothesline not holding up
My clothesline have not been holding up for sometime that I used a big stick to hold it up. Bunnings referred me to Daytek. I emailed and immediately received a response. Lauren was very helpful and sent Brendan to inspect the unit. Brendan was amazing; showed me how to properly lift the clothesline, and he changed the lines as well. He was spot on the appointment time too. Very happy!
Awesome product and service
I changed from the old trustworthy Hills Hoist to a modern and sleek fold away unit under my deck. The unit from Daytek is a 5 line unit and not only does it look fantastic it does an amazing job also. Would not hesitate in recommending.
Excellent and prompt customer service
I bought twin fold standalone clothesline. When I trying to assemble I didn't have two elbow bracket, may be I lost somewhere or didn't get it. Then I called daytek and jessica sent me another packet. No hassle and prompt service.
Thanks
Great customer service
I contacted Daytek via PM on their Facebook page due to my retractable clothes line having uneven line lengths after a year of use, so I asked how to tighten the lines.
Curt was a great help and offered very easy to understand instructions quickly.
Problem was solved in 2 minutes! :)
Clothesline was stuck
Sent a pm via facebook, very fast response with an easy answer to my problem after some troubleshooting. Very highly recommended!!
Fantastic customer service!
Contacted Daytek about an issue we had with our post for a retractable clothesline. Cannot thank Curt enough for his prompt and amazing customer support. He promised to look into our issue and had a response the next day, providing a solution for us! Thank you again for all your help Curt, 5 star customer service!
Fantastic Customer Service & Warranty Backup
Couldn't have asked for any more. Contacted Daytek and told them about the issue we were having with their product. They immediately responded and advised to return product to place of purchase and swap for the 'new improved' Mk 2 version, which we have done.
Wonderful customer service
I contacted Daytek regarding a product I had purchased and received exemplary customer service from them. I would highly recommend this company for their products and professionalism in dealing quickly and effectively with customers.
The best customer service!
Daytek is a great brand and when I had a minor fault with a product they stepped up. The customer service was fast, friendly, and they bent over backwards to help me and ensure my experience was as painless as possible. I would highly recommend this fantastic Aussie company.
Great product
I love the new air dryer we bought from bunnings! The quality is great! Amazing product- would highly recommend !
Great product
I have owned a Hill’s two tiered clothes airer for many years, til the wheels virtually fell off from overuse !! . It was time to buy a new one, so I bought a Tower Clothes Airer from Bunnings. It’s every bit as good as Hills. Some on the market are flimsy, but this is strong and well balanced. Perfect for rainy days and those that are too hot to run to and from the clothesline. I’m very happy
Perfect for my small my yard.
Excellent fast response to my query regarding my 11 line fold down wall clothes line. Extremely happy with the product and the great service provided.
Rare exceptional customer service
Had problems with my 4 line retractable washing line - then as I had thrown away the instructions I most likely misused the unit and made the situation worse. Contacted Daytek via their facebook page and the level of customer service was second to none. Curt was incredibly patient and detailed in his trouble shooting assistance. Ended up with them organising a full replacement
Retractable twin clothesline: three tries, all fails
This is our third attempt at this product, and as much as we love the look and concept of it, we've had nothing but trouble. Very disappointing as we've been really careful spooling the line out and not overstraining or overloading it, and retracting it back slowly. After a few uses, the lines won't retract, and as the unit is all one piece, it's impossible to get inside to figure out what the problem is. Thankfully, each was purchased at Bunnings and has been replaced - however, this time I think I'll have to ask for my money back.
Tehkella,
We are really sorry to hear that you have been through this. We are more than happy for you to return the item for a replacement or a full refund. We will also pass this information onto ou
I wanted to do a follow up. After getting a refund from Bunnings, we took the risk on getting the new model of this clothesline that was just made available at the time. I was leery but my husband wan
... Read moreted to give it a go. We installed it and so far have had no problems whatsoever with retraction of the lines. It's been several months. The newer model seems to have a better mechanism and it's been perfect, so I am much happier now!That is fantastic news! We are really pleased you gave us another chance. Should you have any questions or concerns in future please don't hesitate to contact us. We are always more than happy to help
... Read more. Should you so inclined, please consider increasing your review rating of our product, now that you have experienced our new and improved model. Have an amazing day.
Good advice and now a happy customer
After talking to Curt on the Daytek facebook group I was able to get all the information I needed. I bought a fold down clothes line and was even able to get it painted in a custom colour. It was really cheap to add a custom colour too. Was easy to install. I am a very happy customer. Thank you for the online help.
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Hi Jim,
... Read more date the product was purchased and from where . I don't know which one of our customer service people you spoke to however they are correct you could take it back to the place of purchase for a credit or exchange if it was deemed as faulty. We would like to help you so perhaps you can send us an image of the faulty product as we may be able to identify the fault or advise you of a replacement . RebeccaSorry to hear about the trouble you have had with the single line retractable . I think its quite fair to ask for a proof of purchase or receipt so we can identify the product exactly and the