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SINASYDNEY
- Verified customer
Order a phone 40 days ago and still is missing.
Just don't get cheated for cheap price and make mistake to buy from this DX.COM. I am internet pro but made this mistake to trust this website without reading the review.
The story is I got a phone around 40$ cheaper than Sydney, on the website it was mentioned that the item is located in Australia warehouse and 24 hours delivery.
You know what happened?
It took 8 days to order get finalized and until now after 40 days I did not get the package. The sent me an email 20 days ago and said your order stuck in Netherland post .HA? Netherland? Who use Netherland post to send a package to Australia? funny crazy .
Then gave me new tracking number which for 12 days it says" The item is on transport to the country of destination"
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- Verified customer
It's been 60 days since I ordered it and still
It's been 60 days since I ordered it and still didn't receive it. I've been asked to wait 10 more day...for the 3rd time.
Last Email.
Dear rob,
Sorry to say that we understand you have waited a long time, and we also want to refund you, but we have policy to deal with packages, as we have no rights to refund at any time, we can only apply refund when we get the returned or lost information from the shipping post, so we hope your understanding.
Thanks for your understanding. Have a nice day!
...Read more
Best regards, [name removed]
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sliders7Sydney
Liar! Scam company! Beware! Bunch of thief!
Scam scam!! Do not buy from this site!!! They sent me wrong item, and when I asked for a refund they're gone!! No news! Beware!!! Customer service wasn't help whatsoever!! Bunch of thief!! You have been warned!! My first order will be the last!! Don't buy from this company
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Do not trust this company!!! Scam scam scam!!!
I ordered what was supposed to be a Samsung leather 10.1 inch Tablet case and a recharger but what I received was a plastic piece of junk that would fit a Pendo and the regharger did not work. Then they continued to make transactions on my debit card that I NEVER MADE.
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- Verified customer
Asked for my passport and credit card when using paypal
WARNING: SCAM SITE - do not purchase - they ask for a copy of my passport when I bought a power bank.
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Lolly
- 3 reviews
- 3 likes
Shonky!!!
I have been waiting for my order for 8 weeks, told it would be 2-6 weeks. No tracking number is listed for it yet they keep telling me to wait a few more days and they will find it. they send me my postal address to check. they thank me for my precious time. same old same old robotic response. I need my item for this Friday but looks like I wont have it. DO NOT USE THIS COMPANY!!!
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AU "Direct" site AKA scam with high prices
As with previous reviewer, had to wait a week for items to ship, asked them why they said "have to preorder", effectively meaning that I just paid more for nothing.
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Need to vent or complimeKillara
- 27 reviews
Au DX not in Australia
Ordered from aud.dx.com instead of dx.com, assuming items would arrive in a timely manner. As they shipped it by "Expedited Delivery". Ok to have 3-4 days processing. But now after 1 week of being dispatched, the tracking number has not yet been updated. No clue where the items are.
On contacting customer support, I only received the usual "Do wait" answer. Now I lodge a complaint with PayPal and see if this "Expedites" their update of the tracking number.
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nxboy
- 2 reviews
Inept in Very Way.
Waited over a month for item. Live chat rude and unhelpful. "Be patient if you can spare your precious time."
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EduardMelbourne
- 23 reviews
- 25 likes
Bad site
After waiting for 34 weeks I now find one package is going to chile
Have spoken to the live contact team only to get a turn page answer
I wonder if DX extreme nightmare was based in Australia, they would be out of business in 6 months
The issue is not able to track the item as it's just shows no activity now for 2 weeks
From my experience my lesson is better to pay a higher price and get the items in 7 days then to deal with this frustration of getting nowhere
So if you want to wait 2 months or longer then DX Extreme lie is for you
When or if my items arrive it will be the last order
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Tyrone and JessicaWA, 6151
Bought a cheap mic from them item not received after 2 months
Paid for a microphone from them for my GoPro after 2 months still didn't receive the item and they are not responding to my email.
1 comment
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zoranPerth, WA
- 2 reviews
- Verified customer
terrible customer service
Ordered through their website a laser meter on 22nd august 2015 to be delivered to australia. Got an email from them on 26th august 2015 stating they have to find another carrier due to some safety issues.
since then - nothing.
Have tried the live chat - nobody answered in 3 hours of waiting.
Tried to track it via the tracking number - got some text in chinese.
Tried to call their phone number - nobody is answering.
Never again with them. Do not waste your money and time with these guys.
Update: 25 september 2015
Just received the item I have ordered, a day after I wrote the review.
...Read more
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domino18Sydney Surrounds, NSW
- 4 reviews
worst customer service ever
"Worst customer service ever. before i placed my order i reached out to DX to ask them if my product would arrive on time for my holiday as i needed it to take with me. Given their long processing times and shipment times i thought i would be safe to ask. they assured me it would be ready by that date. after 6 business days i checked in to see if my order had been shipped yet and i was told it would be in a few days. when i expressed my concern and asked them to put a rush on it they dismissed my concern. so i said that given they guaranteed me...Read more
the product would arrive on time when i ordered it and now they weren't giving me an answer with an arrival ETA if the product didnt come on time i would dispute the charge on my credit card. so they cancelled my order and disconnected the chat. they are dodgy at best. i wouldn't recommend them at all "Similar opinion? Write a review on ieatwords.com.au!
A MostafaLittle Bay
- 4 reviews
- 1 like
- Verified customer
Extremely slow delivery!!! over 7 Weeks!
I ordered three small items, a LED light fitting, a USB / car cigarette fitting and small batteries for a car remote control. The prices were ok but it took more than 7 weeks for them to arrive to Sydney, when they claim otherwise. They over-promise and under-deliver. At least the items did eventually arrive, but you have to wait and wait and wonder if they will ever arrive.
Most of my other Internet orders from other web sites tend to arrive within 1-2 weeks!
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RickSydney, nsw
- 16 reviews
The postage was extremely fast & communications were great, I highly recommend Deal Extreme!
I bought a DX Deal Extreme SATA/IDE to USB 2.0 Adapter Converter with AC Power Adapter, is the best sata/ide converter out on the market. I've been a technition for over twenty years and found this is the only reliable brand on the market. Other brands blew up my hard drives, or they are complicated to set up or require software to be installed, which is cumbersome and time consuming.
The postage was extremely fast & communications were great, I highly recommend Deal Extreme!
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Melbourne ChrisMelbourne
- 2 reviews
- 2 likes
Do not trust reviews on this web site
I used this web site regularly until recently. Products are cheap and for the most part you get what you pay for.
I tried to place a couple of negative reviews for two products that I thought were particularly bad (although the reviews on the site stated otherwise) and my reviews were not published.
Do not trust the reviews on this site, they are even more unreliable than the products.
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Dean
- 13 reviews
5 weeks and still waiting...
Should have learned my lesson the first time when it took 40+ days for something to arrive. Unfortunately some 18 months later have purchased another item and almost 36 days so far and not received. Have asked for a refund but DX.Com just keep saying give it another 2 weeks. There won't be a third time!
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This shop sucks
I ordered my phone 2 months ago, but still no phone received. DealExtreme claims to send it, but provided tracking number by them seems to be fake. This was the first and last shopping there!!!!
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Two orders never received
Ordered a packet of hair removal blades which had not turned up after several weeks. Unable to track past "shipped". No response to queries to the website.
Reordered the product and the same thing happened again - no product ever received. No reply from customer queries on website.
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Drericbrisbane
- 4 reviews
Horrible Horrible and Just horrible, worst company on earth
Slowest shipment ever, worst customer service, never taking notes on review of customers. If someone ever order from here is on his own risk.
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Questions & Answers
Efim L.asked
Battery MP for phone
No answers
MARKasked
TO THE DEALEXTREME REPRESENTATIVES:
1. what network is the mobile big button phone for seniors (F-Fook F669) on? Is it 2G? What sim card will it operate on in Australia?
2. why does Dx have "help", "contact", "customer service", etc when the mail doesn't go through and
its "review" site blocks comment on grounds of not "meet elegibility".
3. will Dx refund payment for goods that it markets which are not fit for purpose e.g. a mobile phone that does not operate on Australian network! Please clearly reply yes/no and what email address is actually serviced by Dx.
If product review members have relevant information to share or additional questions, appreciate input.
Mary
No answers
Alfasked
How and where do I return goods to get a refund?
No answers
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Tyrone and Jessica
Update: it has been 3 years i still have not received the item i purchased yet they told me they are still working on it.