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Reviews

1.4

124 reviews
5
(6)
4
(4)
3
(6)
2
(4)
1
(104)
  • Product Quality
    1.0 (5)
  • Return Claim MadeYes (6) · No (7)
  • Shipping
    1.0 (5)
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SINA

SINASYDNEY

  • Verified customer

Order a phone 40 days ago and still is missing.

published

Just don't get cheated for cheap price and make mistake to buy from this DX.COM. I am internet pro but made this mistake to trust this website without reading the review.

The story is I got a phone around 40$ cheaper than Sydney, on the website it was mentioned that the item is located in Australia warehouse and 24 hours delivery.
You know what happened?
It took 8 days to order get finalized and until now after 40 days I did not get the package. The sent me an email 20 days ago and said your order stuck in Netherland post .HA? Netherland? Who use Netherland post to send a package to Australia? funny crazy .
Then gave me new tracking number which for 12 days it says" The item is on transport to the country of destination"

  • Verified customer

It's been 60 days since I ordered it and still

published
sliders7

sliders7Sydney

Liar! Scam company! Beware! Bunch of thief!

published

Scam scam!! Do not buy from this site!!! They sent me wrong item, and when I asked for a refund they're gone!! No news! Beware!!! Customer service wasn't help whatsoever!! Bunch of thief!! You have been warned!! My first order will be the last!! Don't buy from this company

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Do not trust this company!!! Scam scam scam!!!

published

I ordered what was supposed to be a Samsung leather 10.1 inch Tablet case and a recharger but what I received was a plastic piece of junk that would fit a Pendo and the regharger did not work. Then they continued to make transactions on my debit card that I NEVER MADE.

  • Verified customer

Asked for my passport and credit card when using paypal

published

WARNING: SCAM SITE - do not purchase - they ask for a copy of my passport when I bought a power bank.

Lolly

Lolly

  • 3 reviews
  • 3 likes

Shonky!!!

published

I have been waiting for my order for 8 weeks, told it would be 2-6 weeks. No tracking number is listed for it yet they keep telling me to wait a few more days and they will find it. they send me my postal address to check. they thank me for my precious time. same old same old robotic response. I need my item for this Friday but looks like I wont have it. DO NOT USE THIS COMPANY!!!

AU "Direct" site AKA scam with high prices

published

As with previous reviewer, had to wait a week for items to ship, asked them why they said "have to preorder", effectively meaning that I just paid more for nothing.

Need to vent or complime

Need to vent or complimeKillara

  • 27 reviews

Au DX not in Australia

published

Ordered from aud.dx.com instead of dx.com, assuming items would arrive in a timely manner. As they shipped it by "Expedited Delivery". Ok to have 3-4 days processing. But now after 1 week of being dispatched, the tracking number has not yet been updated. No clue where the items are.
On contacting customer support, I only received the usual "Do wait" answer. Now I lodge a complaint with PayPal and see if this "Expedites" their update of the tracking number.

nxboy

nxboy

  • 2 reviews

Inept in Very Way.

published

Waited over a month for item. Live chat rude and unhelpful. "Be patient if you can spare your precious time."

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Eduard

EduardMelbourne

  • 23 reviews
  • 25 likes

Bad site

published

After waiting for 34 weeks I now find one package is going to chile
Have spoken to the live contact team only to get a turn page answer
I wonder if DX extreme nightmare was based in Australia, they would be out of business in 6 months
The issue is not able to track the item as it's just shows no activity now for 2 weeks
From my experience my lesson is better to pay a higher price and get the items in 7 days then to deal with this frustration of getting nowhere
So if you want to wait 2 months or longer then DX Extreme lie is for you
When or if my items arrive it will be the last order

Bought a cheap mic from them item not received after 2 months

published

Paid for a microphone from them for my GoPro after 2 months still didn't receive the item and they are not responding to my email.

1 comment

Update: it has been 3 years i still have not received the item i purchased yet they told me they are still working on it.

zoran

zoranPerth, WA

  • 2 reviews
  • Verified customer

terrible customer service

published
domino18

domino18Sydney Surrounds, NSW

  • 4 reviews

worst customer service ever

published
A Mostafa

A MostafaLittle Bay

  • 4 reviews
  • 1 like
  • Verified customer

Extremely slow delivery!!! over 7 Weeks!

published

I ordered three small items, a LED light fitting, a USB / car cigarette fitting and small batteries for a car remote control. The prices were ok but it took more than 7 weeks for them to arrive to Sydney, when they claim otherwise. They over-promise and under-deliver. At least the items did eventually arrive, but you have to wait and wait and wonder if they will ever arrive.
Most of my other Internet orders from other web sites tend to arrive within 1-2 weeks!

Rick

RickSydney, nsw

  • 16 reviews

The postage was extremely fast & communications were great, I highly recommend Deal Extreme!

published

I bought a DX Deal Extreme SATA/IDE to USB 2.0 Adapter Converter with AC Power Adapter, is the best sata/ide converter out on the market. I've been a technition for over twenty years and found this is the only reliable brand on the market. Other brands blew up my hard drives, or they are complicated to set up or require software to be installed, which is cumbersome and time consuming.

The postage was extremely fast & communications were great, I highly recommend Deal Extreme!

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Melbourne Chris

Melbourne ChrisMelbourne

  • 2 reviews
  • 2 likes

Do not trust reviews on this web site

published

I used this web site regularly until recently. Products are cheap and for the most part you get what you pay for.

I tried to place a couple of negative reviews for two products that I thought were particularly bad (although the reviews on the site stated otherwise) and my reviews were not published.

Do not trust the reviews on this site, they are even more unreliable than the products.

Dean

Dean

  • 13 reviews

5 weeks and still waiting...

published

Should have learned my lesson the first time when it took 40+ days for something to arrive. Unfortunately some 18 months later have purchased another item and almost 36 days so far and not received. Have asked for a refund but DX.Com just keep saying give it another 2 weeks. There won't be a third time!

This shop sucks

published

I ordered my phone 2 months ago, but still no phone received. DealExtreme claims to send it, but provided tracking number by them seems to be fake. This was the first and last shopping there!!!!

Two orders never received

published

Ordered a packet of hair removal blades which had not turned up after several weeks. Unable to track past "shipped". No response to queries to the website.
Reordered the product and the same thing happened again - no product ever received. No reply from customer queries on website.

Dreric

Drericbrisbane

  • 4 reviews

Horrible Horrible and Just horrible, worst company on earth

published

Slowest shipment ever, worst customer service, never taking notes on review of customers. If someone ever order from here is on his own risk.

Page 3 of 7
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Questions & Answers

Efim L.

Efim L.asked

Battery MP for phone

No answers
MARK

MARKasked

TO THE DEALEXTREME REPRESENTATIVES:
1. what network is the mobile big button phone for seniors (F-Fook F669) on? Is it 2G? What sim card will it operate on in Australia?
2. why does Dx have "help", "contact", "customer service", etc when the mail doesn't go through and
its "review" site blocks comment on grounds of not "meet elegibility".
3. will Dx refund payment for goods that it markets which are not fit for purpose e.g. a mobile phone that does not operate on Australian network! Please clearly reply yes/no and what email address is actually serviced by Dx.
If product review members have relevant information to share or additional questions, appreciate input.
Mary

No answers
Alf

Alfasked

How and where do I return goods to get a refund?

No answers

Get an answer from our members and DealExtreme representatives

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