25 questions from our users

Jean-D
Jean-Dasked

Would love an actual direct phone number to contact this firm.



No answers
Lynne H.
Lynne H.asked

Is it possible for you to make a WRAAC (Women's Royal Australian Army Corps) shirt? There are a few of us around. Our Corps were around from 1951-1985. Also. maybe a RAANC (Royal Australian Army Nursing Corps) shirt. Thanking you, Lynne Hodge

No answers
lamjwilson
lamjwilsonasked

i have been given a 50$ discount code from you guys and when i go to use it, it says its not valid RTXNLVF4

1 answer
dwish
dwish

unfortunately what they don't tell us is you can only use it on the day you get the email as I found out

andrewM71
andrewM71asked

Why can’t I comment on your advertisement on Facebook ?



No answers
Kevin2929
Kevin2929asked

Just a reply to the people who post negative things. They must have, had a bad experience, but I am happy as a pig in sh-- .
I have 24 shirts puchased from Defence Service Apparel DSA). I absolutely love their shirts and the only thing disappointing about the shirts, is that they are made in China. I have just ordered another 3 to go into the collection, as after about 3 years a couple of my shirts are showing wear and tear. I think it has something to do with me welding, gardening and odds and ends arouns the house yard. Still got a good wear out of them Kevin M

1 answer
Kelly
Kelly
Reviewit
Reviewitasked

DSA has deleted the ABOUT section on their website, no phone number contact, no evidence of Australian manufacturing, and their bags can be purchased from Aliexpress for $40. They claim that hey support our Vets but no info about what that means. Their charity page lists The Salvos and The Breast Cancer Foundation but no actual mention of what they have donated to those charities or whether they are endorsed by them. Does this smell like a marketing beat-up to get support from Aussies that care about the sacrifices our defence forces make? Perhaps a Chinese based business using Australian themes on their gear? I'm not seeing any real substance here. Can anyone shed some light on the true nature of this company? Would be great to hear from their director.

1 answer
Nathan
Nathan

They stated they would donate to a charity on Facebook for remembrance day however it was a fraud and the company stated they had not received any contact from them about this and it was all for more profit



Dean ADEL
Dean ADELasked

Before I purchase anything, I need to know if all of the shirt processes are done in Australia fabric, stitching, printing. And why is there no picture anywhere on your site of the founder of the company.

1 answer
Nathan
Nathan

No it is all done overseas, the orders take over 4 weeks before they even start shipping due to this.

Murray Quinn
Murray Quinnasked

Where do the profits of purchases go???

No answers
Kerry B.
Kerry B.asked

Are they made in Australia, with Australian made materials? This question has not been addressed on Facebook.

3 answers
Rodney N Joanne
Rodney N Joanne

Hi Kerry, They are absolutely made in Australia from ultimate in active fabric technology that is tough, moisture-wicking, quick-drying 100% polyester. You will not regret buying these shirts. Hubby and I love them. Cheers Rod & Jo

Nathan
Nathan

They are not! The orders take between 4-6 weeks due to overseas shipping

Colin H.
Colin H.

I ordererd my shirt on the 25 june less than a week ago and received today the 29 june.
The shirt it self fits well and material is good.

Andrew D.
Andrew D.asked

Hi. I’ve been stung a couple of times ordering gym equipment from suppliers that promise the world and speedy delivery. I’m in WA. What’s the delivery wait? Honestly....Andy

5 answers
Rhys Greedy
Rhys Greedy

Don’t waste your time with this lot mate, they are a scam. Read back through the reviews and see for yourself (the 5 star ones are fake). I live in Brisbane and have ordered from Flex Fitness who are based in WA, they are your best bet.

Defence Sporting Apparel
Customer ExperienceDefence Sporting ApparelSend a private message
Defence Sporting Apparel
Customer ExperienceDefence Sporting ApparelSend a private message
adaziz
adazizasked

I coped the exact same experience listed on this page. EXACTLY the same. I’ve called fair trading....they are investigating. They also advised to call up my bank and request a chargeback on the purchase, which I have done. Fingers crossed now that I get my money back.

4 answers
Defence Sporting Apparel
Customer ExperienceDefence Sporting ApparelSend a private message
adaziz
adaziz
Defence Sporting Apparel
Customer ExperienceDefence Sporting ApparelSend a private message

Your message is acknowledged we will raise your request to the management. Once again we're very sorry for your experience Adam. One of our executives will be reaching out to you shortly.

ATM
ATMasked

Fair trading are conducting an investigation into this dodgy business. So everyone who is a victim of the DSA scam please contact them asap. Also contact your bank to report a fraudulent transaction. You won't get away with this DSA!

13 answers
Louie
Louie

It's not a dodgy business. I've bought 3 items from DSA and all 3 are what was advertised on the business site.

Not happy
Not happy

Great! I made a complaint to them. Did they contact you via email to advise?

Not happy
Not happy

Hey Louie, you obviously haven't been scammed. Anyone who BREAKS THE LAW is dodgy. They are breaking the law. So yes, good on you for having a good experience but many of us have been scammed and they are using the pandemic as an excuse.

Sam
Samasked

The guy who runs this fake business is Marty Cornish. You can find him on social media bragging about how his made it and living the lux life.
Just look at his Instagram: marty_madestatus

If only his followers knew what a joke he was and his spending other people’s money like a fraud.
Anyone have more details about this guy?

4 answers
Louie
Louie

I've bought 3 items from DSA and all were exactly what was advertised on the site. Defence Sporting Apparel says it all. Where is your respect mate!?

Sam
Sam
Not happy
Not happy

Yep, lapping it up with his Gucci with the funds he has scammed off us.

Louie, are you for real? Do some research mate.

Not happy
Not happyasked

We apologize for the missed communication regarding our stocks' ETA. We try to be super transparent which is why you can find that each item's availability date is mentioned in the item's description box prior check-out. I'm afraid you missed that part.
Our supply of fit equipment and other gears are facing delays due to this pandemic which caused all gyms to shut down on Australia and the ETA was not pushed back from May to June. What we are doing right now is we are working around the clock in contacting other suppliers to get an item out to you earlier than our expected date. Are you happy to wait if we could secure your order? As soon as we get in stock, you are first in line.

DONT BELIEVE THIS!!! this is a generic copied and paste response I received a month ago when they stopped responding.

14 answers
Julie
Julie

Lol they told me i had to pay more money to receive my item apparently their supplier were charging them more

Not happy
Not happy

what a joke

ATM
ATM

Such a joke. They are nothing but scammers and I will make sure the world knows

ATM
ATMasked

My message to which i received no response..

I've been requesting a call but no one has called. Your emails are vague, rude and full of lies.

How do you feel scamming people already doing it tough!

How do you feel that you've scammed someone who's lost their job due to covid?

And will struggle without this gym equipment or a refund? I know how you feel. You're a selfish person who doesn't care about anything or anyone. I'll be taking this further to fair trading, and media.

6 answers
Defence Sporting Apparel
Customer ExperienceDefence Sporting ApparelSend a private message
ATM
ATM
Defence Sporting Apparel
Customer ExperienceDefence Sporting ApparelSend a private message

I understand your frustration but if you could give me your order information I'll make sure to act on it right away.
Thank you,
Katrina

ATM
ATMasked

Copied from fb posts to DSA, posted 2 days ago

can I get an ETA on my order?

Obviously no response

1 answer
Defence Sporting Apparel
Customer ExperienceDefence Sporting ApparelSend a private message
ATM
ATMasked

Copied from DSA fb page before he deletes..

Absolutely worse customer service!!! Ordered a dumb bell set one month ago and only found out they were preorder for like June!! Asked for an immediate refund. 12 emails later still no refund!!! Extremely bad customer service!!! Misleading advertisement and trying to throw illegal refund policies on you!! Be careful or avoid at all cost!!!!!

2 answers
Defence Sporting Apparel
Customer ExperienceDefence Sporting ApparelSend a private message
ATM
ATM

Just ridiculous! It was copied and pasted from Facebook. I managed to copy them before you deleted them all

ATM
ATMasked

so we can't comment, post or message on Facebook. Your email responses are PATHETIC and don't say anything! I want to know what's happening. Have you stolen our money!?!

5 answers
Not happy
Not happy

agreed!!!

Julie
Julie

I have sent messages today and yesterday no response

Not happy
Not happy

I’ve sent 5 over the last two weeks and nothing!

Not happy
Not happyasked

Has anyone had success with ACCC and reporting this company? I want my money back and they refuse

10 answers
Not happy
Not happy

As in DSA refuse

Julie
Julie

Im down $200. Have spoken to afterpay they said not much they can do

Not happy
Not happy

Same Afterpay won’t do anything

ATM
ATMasked

There is no number to call, how convenient. There are so many people you have scammed out of gym equipment. During covid every one pulled together and supported one another. You and your company have made a hard time much harder with what you've done. Do the right thing and refund our money!! We've waited 3 months for a delivery of our goods not yours.

7 answers
Julie
Julie

Bloody disgraceful. Money is so tight at the moment too. They wont respond to any of my emails

ATM
ATM

I have no choice but to go to their Facebook page and make it public. Maybe I can save someone else the stress of having to deal with them. I'm so upset

Not happy
Not happy

The number is disconnected. They won’t respond to me either. Has anyone had success with ACCC?

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