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Defence Sporting Apparel Questions & Answers
25 questions from our users
Would love an actual direct phone number to contact this firm.
Is it possible for you to make a WRAAC (Women's Royal Australian Army Corps) shirt? There are a few of us around. Our Corps were around from 1951-1985. Also. maybe a RAANC (Royal Australian Army Nursing Corps) shirt. Thanking you, Lynne Hodge
i have been given a 50$ discount code from you guys and when i go to use it, it says its not valid RTXNLVF4
unfortunately what they don't tell us is you can only use it on the day you get the email as I found out
Why can’t I comment on your advertisement on Facebook ?
Just a reply to the people who post negative things. They must have, had a bad experience, but I am happy as a pig in sh-- .
I have 24 shirts puchased from Defence Service Apparel DSA). I absolutely love their shirts and the only thing disappointing about the shirts, is that they are made in China. I have just ordered another 3 to go into the collection, as after about 3 years a couple of my shirts are showing wear and tear. I think it has something to do with me welding, gardening and odds and ends arouns the house yard. Still got a good wear out of them Kevin M
Hi I too have many shirts and yes correct then had a bad experience but a big one at that. I will never return sadly . Pleased tho your happy at this stage
Customer service is the issue that is real...
DSA has deleted the ABOUT section on their website, no phone number contact, no evidence of Australian manufacturing, and their bags can be purchased from Aliexpress for $40. They claim that hey support our Vets but no info about what that means. Their charity page lists The Salvos and The Breast Cancer Foundation but no actual mention of what they have donated to those charities or whether they are endorsed by them. Does this smell like a marketing beat-up to get support from Aussies that care about the sacrifices our defence forces make? Perhaps a Chinese based business using Australian themes on their gear? I'm not seeing any real substance here. Can anyone shed some light on the true nature of this company? Would be great to hear from their director.
They stated they would donate to a charity on Facebook for remembrance day however it was a fraud and the company stated they had not received any contact from them about this and it was all for more profit
Before I purchase anything, I need to know if all of the shirt processes are done in Australia fabric, stitching, printing. And why is there no picture anywhere on your site of the founder of the company.
No it is all done overseas, the orders take over 4 weeks before they even start shipping due to this.
Where do the profits of purchases go???
Are they made in Australia, with Australian made materials? This question has not been addressed on Facebook.
Hi Kerry, They are absolutely made in Australia from ultimate in active fabric technology that is tough, moisture-wicking, quick-drying 100% polyester. You will not regret buying these shirts. Hubby and I love them. Cheers Rod & Jo
I ordererd my shirt on the 25 june less than a week ago and received today the 29 june.
The shirt it self fits well and material is good.
Hi. I’ve been stung a couple of times ordering gym equipment from suppliers that promise the world and speedy delivery. I’m in WA. What’s the delivery wait? Honestly....Andy
Don’t waste your time with this lot mate, they are a scam. Read back through the reviews and see for yourself (the 5 star ones are fake). I live in Brisbane and have ordered from Flex Fitness who are based in WA, they are your best bet.
Thank you for your interest on our gym equipment, Andrew D. If you purchase our available equipment, shipping approximately takes 7 - 10 business days to WA. Dispatch will be within 24 - 48 business h...
Read moreours upon confirmation of order. We will send you the shipping information, for easy tracking of the parcel, once the equipment is dispatched from the warehouse.We're sorry of the bad experience you had with us, Rhys Greedy, we are not proud of our old process with our gym equipment. We have made an overhaul on this area and we are making sure we do right wit...
Read moreh our customers. Please do not disregard our 5 star reviews as they are from satisfied customers who specifically ordered our custom clothing. Upon noticing this big gap of experience, we have replicated the process in this department to our gym equipment department, to give our customer the same experience. We hope you'd be able to experience this in the future too.I coped the exact same experience listed on this page. EXACTLY the same. I’ve called fair trading....they are investigating. They also advised to call up my bank and request a chargeback on the purchase, which I have done. Fingers crossed now that I get my money back.
Hi Adam, I'm very sorry for your experience. Once again we don't intend to give this kind of experience to you however upon checking the item's been shipped to you already. So kindly check your email ...
Read moreplease for further details. Feel free to reach out to us should you be needing assistance on anything else. Thank you very much for your patience and understanding.It's shipped when I've clearly stated that I no longer need or have the space for this item any longer. I've already replied to yo confirmation email and stated that the item will be Returned to Sende...
Read morer as my bank and Fair Trading work to get my refund.Your message is acknowledged we will raise your request to the management. Once again we're very sorry for your experience Adam. One of our executives will be reaching out to you shortly.
Fair trading are conducting an investigation into this dodgy business. So everyone who is a victim of the DSA scam please contact them asap. Also contact your bank to report a fraudulent transaction. You won't get away with this DSA!
It's not a dodgy business. I've bought 3 items from DSA and all 3 are what was advertised on the business site.
Hey Louie, you obviously haven't been scammed. Anyone who BREAKS THE LAW is dodgy. They are breaking the law. So yes, good on you for having a good experience but many of us have been scammed and they are using the pandemic as an excuse.
The guy who runs this fake business is Marty Cornish. You can find him on social media bragging about how his made it and living the lux life.
Just look at his Instagram: marty_madestatus
If only his followers knew what a joke he was and his spending other people’s money like a fraud.
Anyone have more details about this guy?
I've bought 3 items from DSA and all were exactly what was advertised on the site. Defence Sporting Apparel says it all. Where is your respect mate!?
Ha you must be part of this scam.
Are you blind? Are you seeing the amount of comments and reviews from different people who have lost their money and have not received anything? We’re being refused r...
Yep, lapping it up with his Gucci with the funds he has scammed off us.
Louie, are you for real? Do some research mate.
We apologize for the missed communication regarding our stocks' ETA. We try to be super transparent which is why you can find that each item's availability date is mentioned in the item's description box prior check-out. I'm afraid you missed that part.
Our supply of fit equipment and other gears are facing delays due to this pandemic which caused all gyms to shut down on Australia and the ETA was not pushed back from May to June. What we are doing right now is we are working around the clock in contacting other suppliers to get an item out to you earlier than our expected date. Are you happy to wait if we could secure your order? As soon as we get in stock, you are first in line.
DONT BELIEVE THIS!!! this is a generic copied and paste response I received a month ago when they stopped responding.
My message to which i received no response..
I've been requesting a call but no one has called. Your emails are vague, rude and full of lies.
How do you feel scamming people already doing it tough!
How do you feel that you've scammed someone who's lost their job due to covid?
And will struggle without this gym equipment or a refund? I know how you feel. You're a selfish person who doesn't care about anything or anyone. I'll be taking this further to fair trading, and media.
Hi,
Thanks for messaging us.
May I know your order number so I can check?...
And why couldn't you answer my multiple emails? Instead you post here publicly and like someone said above to pretend your doing your job. I sent many emails and Facebook messages, (that have now been...
Read more deleted by you) with no response. I've never dealt with such an incompetent business in my life. You have all our details! You know exactly who you've scammed out of thousands! How do you sleep at night. Expect an investigation from dept of fair trading NSW.I understand your frustration but if you could give me your order information I'll make sure to act on it right away.
Thank you,
Katrina
Copied from fb posts to DSA, posted 2 days ago
can I get an ETA on my order?
Obviously no response
Hi,
Thanks for messaging us.
May I know your order number so I can check?...
Copied from DSA fb page before he deletes..
Absolutely worse customer service!!! Ordered a dumb bell set one month ago and only found out they were preorder for like June!! Asked for an immediate refund. 12 emails later still no refund!!! Extremely bad customer service!!! Misleading advertisement and trying to throw illegal refund policies on you!! Be careful or avoid at all cost!!!!!
Hi.
We apologize for the missed communication regarding our stocks' ETA. We try to be super transparent which is why you can find that each item's availability date is mentioned in the item's descri...
Read moreption box prior check-out. I'm afraid you missed that part.COVID-19 has affected all Australia and the world it's caused delays, and it's unfortunately been out of our control. However, the good news is your products are on the way to our warehouse.Just ridiculous! It was copied and pasted from Facebook. I managed to copy them before you deleted them all
so we can't comment, post or message on Facebook. Your email responses are PATHETIC and don't say anything! I want to know what's happening. Have you stolen our money!?!
There is no number to call, how convenient. There are so many people you have scammed out of gym equipment. During covid every one pulled together and supported one another. You and your company have made a hard time much harder with what you've done. Do the right thing and refund our money!! We've waited 3 months for a delivery of our goods not yours.
Bloody disgraceful. Money is so tight at the moment too. They wont respond to any of my emails
I have no choice but to go to their Facebook page and make it public. Maybe I can save someone else the stress of having to deal with them. I'm so upset
The number is disconnected. They won’t respond to me either. Has anyone had success with ACCC?
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