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Reviews

3.8

110 reviews
5
(72)
4
(6)
3
(0)
2
(0)
1
(32)
  • Product Quality
    4.4 (74)
  • Return Claim MadeYes (8) · No (74)
  • Sizing True to size (67) · Slightly small (5) · Slightly large (3) · Very small (3)
  • Product Appearance As advertised (87%) · Not as advertised (13%)
  • Shipping
    4.6 (66)
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Frank

Frank

  • 2 reviews

Beware do not do business with this online store.

published

Looks like many other buyers are having the same problem as myself they take your money and then ignore your requests for the item to be delivered its been 6 weeks still no outcome. Don't care if I don't see the item just want the community to be aware DSA are shonky don't deal with them.

Product Quality
Return Claim MadeNo
Product Appearance Not as advertised
Peter Grace

Peter GraceSouth-Eastern Region, NSW

  • 2 reviews

Absolutely disgusting service. False advertising. I am lodging complaints with the ACCC and Police.

published

Ordered the 9 in 1 bench press in March. Stated 20 April delivery. They now tell me It may arrive in June. And they will not give a refund. It’s definitely false advertising and borders on fraud.

Product Quality
Return Claim MadeNo

Do not order from this website !

published

Lodged a complaint with consumer affairs ...
they have taken my money on a pre order that I will probably never see.

Do not waste your time and money. They refuse to refund if you have an issue.

Product Quality
Return Claim MadeYes
Product Appearance Not as advertised
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Sanjeev

SanjeevGreater Melbourne (Outer), VIC

  • 4 reviews

These guys are fraud

published

I ordered my flat bench for workout which I was waiting for last month now got an email that they can't deliver it tell next month by 25th may. I requested for refund and they said they can,t I have escalated the case with afterpay . Now they are not even answering my emails . I have a request please don't waist your money . These guys are dodgy fraud and greedy dogs. I have enclosed the proofs so I not telling lie to you.. it's not about money it's just about trust and time.

  • +2
Product Quality
Shipping
Return Claim MadeYes
Product Appearance Not as advertised
See all answers

Same as everyone else terrible company and no communication. SCAM SCAM SCAM

published

Bought an adjustable bench in March. Website stated the item was in stock.
Paid in full. Emailed several times to find out where my item was. no reply!
It was only when i said i was going to my bank to report it as a scam website they told me the item was in fact out of stock and wont be in until late may.
Refuses to pay refund.
I recommend not buying a thing off this site as its a scam and you wont see your items.

Product Quality
Shipping
Craig P.

Craig P.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Poorest communication in the history of online shopping

published

Ordered the 9-In-1 Weight Bench Multi-Function Power Station on 30th March with not even a receipt or order confirmation.
Sent a number of follow up emails and posted a question on their website. its now 16th April and not a single reply.
Date stated a delivery date of 20th April. Webpage this morning now states delivery of 25th April with absolutely no communication.
Woeful experience, I have purchased other gear from online vendors who have also been out of stock and their communication has been excellent.

Would highly recommend shopping elsewhere!!!

Return Claim MadeNo
Kari N.

Kari N.Greater Melbourne (Metropolitan), VIC

Purchase of weight dumbbell set

published

Purchased a set of dumbbells for my son late in March, paid in full. Their website didn't indicate they were out of stock and the product wasn't available.
Sent them 2 emails requesting a reply, searched for a contact number, none listed. Finally found them on facebook so sent them a few messages. They have responded the product is out of stock, but repeatedly ignore my request for a refund and an ETA.
Logged question / complaint with consumer affairs today.

Return Claim MadeNo
Product Appearance Not as advertised

Got an order from DSA and things were missing.

published

Made and order and paid in full and never received the extra items I asked for and it seems I am not the only person this has happened too after commenting on their FB page about it!

Return Claim MadeNo
Sizing True to size

Absolute joke of a company and Afterpay should take legal action

published

Purchased a $389 dollar exercise bike to receive no tracking or confirmation email, emailed them to get a response from a “Gio (customer service representative) “ stating that my order is on back order and he/she was speaking to the warehouse to give me a solution now 3 emails later and still no response and from what I have seen they haven’t got anyone’s orders so it seems they’d have a lot of time to respond to your messages as it’s there only source of contact. They are an accredited merchant for after pay who I’ve purchased it through so I will be escalating it higher through them.
Con artists/ scammers

Return Claim MadeNo
Product Appearance Not as advertised
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DSA SCAMMERS

DSA SCAMMERSPerth, WA

  • Verified customer

Terrible do not purchase from SCAM

published

Do not buy from this company. They take your money then say you have to wait 8 weeks refuse a refund and will not reply to your emails. Do not buy from.

SHANEO

SHANEONew South Wales

Do not buy from .

published

Will take your money and will not give you a refund will not answer emails and say you have to wait 8 weeks for product . Scam don’t waste your money

Product Quality
Product Appearance Not as advertised
Matt

MattGreater Melbourne (Metropolitan), VIC

Terrible customer service, let you order an unavailable product, refuses refund.

published

Purchased a product which according to their website was available. Got informed that I need to wait nearly 2 months for delivery. Refund refused. Terrible customer service. Wouldn’t recommend DSA to anyone.

Return Claim MadeYes
Aaron P.

Aaron P.Greater Melbourne (Outer), VIC

Still waiting on a confirmation for a $349.00 gym bench. I cant even get into contact with them. I have scammed

published

I purchased this gym multi bench an have recieved no conformation after i have paid $349.00 . They have not responded to any email, i demand an answer or refund, hopeless!!

Return Claim MadeNo
Product Appearance As advertised
1 comment
Aaron P.
Aaron P.

* i have been scammed

No shirts

published

I pre ordered 2 shirts on the 14th January and I still have not received my shirts I send a email 3days ago and haven’t had a response cannot find a phone No looks like I have been scammed not happy there won’t be a next time

Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Tina

TinaNorth Queensland, QLD

  • Verified customer

False advertising

published

I have been trying to contact some one about my order. No one will answer my emails and the phone number is fake. I have paid for a order over $200.00 and have not received nothing. I would like a refund. I bet this does not go on your page.

Return Claim MadeNo
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Wendy Hundahl

Wendy HundahlSouthwest, VIC

Pathetic

published

Have sent 3 emails regarding my order received ordered a rowing machine for my husbands 50th and its broken cannot get anyone to respond to emails or even ring me.

Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
Mish

MishWestern District, VIC

  • 2 reviews

Awesome 5 stars

published

I never buy clothes online but when I saw the ned Kelly clothing I thought I would purchase 1....
The size is spot on, the quality is amazing, I have just purchased a 3rd Ned Kelly top for my husband he loves them, fast postage, the clothing looks awesome on would highly recommend, I see some people comment they haven’t got their item etc that’s because they do pre order too so the item isn’t even made yet, also they reply to messages super quick highly recommend will keep buying in the future!!!!!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Defence Sporting Apparel
Customer ExperienceDefence Sporting Apparel

Thank you Michelle! We are so happy with this review, your feedback matters most to us and it keeps us motivated to do better and to do more. We have more exciting items in store for you this 2020! Cheers! - Team DSA

The reviewer stated that an incentive was offered for this review

Yogi

YogiNorth Queensland, QLD

  • 2 reviews

Awesome

published

There is such a good variety of products and I have never had a problem. Always very happy when I receive my order. Thanks guys, keep up the good work.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Defence Sporting Apparel
Customer ExperienceDefence Sporting Apparel

That's awesome! We appreciate your feedback and we are happy that you loved the items you purchased from us! Your feedback matters to us. We have more exciting items in store for you this 2020! Cheers! - Team DSA!

The reviewer stated that an incentive was offered for this review

Graham

GrahamGoulburn Valley, VIC

This is Awesome guys

published

I brought the ned kelly package the hats are great quality . The stubby holders, face mask and the bag are Awesome also .. looking forward to my next order ..thanks DSF

Product Quality
Shipping
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Defence Sporting Apparel
Customer ExperienceDefence Sporting Apparel

The reviewer stated that an incentive was offered for this review

Amanda

AmandaSouth East Queensland, QLD

Amazing!

published

I bought two of these shirts, one for my dad and one for my mum who are both rural fire fighters, my dad is the chief in his area. They absolutely love their shirts and wear them with such pride :) thank you so much for creating such amazing shirt :)

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Defence Sporting Apparel
Customer ExperienceDefence Sporting Apparel

The reviewer stated that an incentive was offered for this review

Page 1 of 6

Questions & Answers

Tyrone H.

Tyrone H.asked

How to get to customer help, all it should take is one phone call, not a frustrating maze,great everyone else is getting their orders ok, If this dosent get addressed it, so easy to get the money, and that's all that matters, I don't pay 70 dollars for a shirt ever, I want my order or refund.

No answers
Tai T.

Tai T.asked

Hi I'm still waiting for a reply to the status of my t shirts order

No answers
Judy. M

Judy. Masked

I ordered 3 shirts on the 16th October and havent received them yet, any idea when Ill get them. I ordered them for Christmas presents?

No answers

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