Please use menulog, deliveroo, suppertime or anyone but these jokers. An absolute disgrace and never have I dealt with such inept, poorly run and farcical organisation as this one. I am disappointed that 1 star is the lowest ranking I can give them. It seems like a compliment for this pack of jokers.

I ordered and then received a phone call from customer service saying that they couldn't deliver and I had to pick up my order. Given the destination was 7km away and I don't own a car, I cancelled the order! Customer service agent on the phone was good, they gave me a voucher to use on my next order which was considerate.

Nice to deal with but my order didn't make it to the restaurant apparently. I don't actually know what went wrong but at this stage I don't really care because it wasn't something on my end.

Refund takes a few days so best not to do what I did and spend the last of your money on food through them without a back up plan. I guess its Vegemite on toast tonight because I tried to order like a hipster by using an app on my phone instead of using the phone to actually call the restaurant. To be honest this would have solved my problem because then I would have known if the restaurant got my order immediately.

Perhaps I will start up an Instagram account so I can upload photos of my toast and #cheersdeliveryhero #deliveryherofail.

Ordered over 1 hour ago and no food was on the way. Missed out on dinner and had to result in an unhealthy dinner, very unorganised company.

Terrible experience! I ordered pizza on a Friday night for my flatmate and I and after incorrectly putting my payment details in once, the lady on the phone told me to put my order in again. So I went back and put it through properly and again it said cancelled. I called again and they insisted they didn't have my money and told me to call my bank. So I did. They said a transaction definitely went through. I called back Delivery Hero and the guy didn't seem to care too much. He said they still did not have my money. I demanded them to fix it and eventually he said he would call the restaurant. Someone else called back later and said that actually they did have the payment. I asked for a refund. Definitely sticking to Menulog!!

Ordered food from local restaurant and input code FOODFRENZY (cut and paste from email). Paid via Paypal. Did not give me $15 discount. Attempted to ring Delivery Hero but always received the "We are busy but you can leave a message." So I left message, 4 days later still waiting. NEVER EVER use them again. Next step, Department of Fair Trading.

I received a voucher for a 15$ discount that was meant to last until tomorrow (30/11) but that ended up not working a full day before. I called the customer service to ask what was wrong and after being on hold for 7 minutes I was told the voucher had been canceled before the date initially advertised. I won't be ordering with them anytime soon.

Title said it all really. Followed up and received a $10 credit voucher which wouldn't work since I was given an incorrect code.

Still waiting for my meal going on two and half hours now and the restaurant is only 20 minutes away, should of just risked drink driving. Damn crap service.

Tried Delivery Hero for the first time last night after noticing an advertised deal of 50% off on selected food outlets by using their app.

Turns out 50% of the curry we ordered (from Delicious Curries) contained water - all after an hour long wait for the food.

So much for a discounted meal. Thank you Delivery Zero.

Exactly as the title suggests - ordered a few times and the delivery was on time with the estimated arrival.

THEN.. The last order we received was 30 minutes late.. With no justification or compensation whatsoever.

Very, very disappointed and will not be using this service again.

Restaurant food was impressive every time.

Not once but twice I have had an issue with this service!!! The first time they double charged my credit card and it took 3 days to give the money back the second time it took them 20 minutes to tell me that they couldn't put my order through after taking the money. I now have to wait for a 3-day refund.
THANKS ALOT delivery hero. I now have to pull dinner out of thin air at 10:30pm
This level oF service is pathetic.

Ordered food and they charged my credit card. After waiting over an hour for our food I called the restaurant and they didn't know anything about the order. Bloody useless.

I called delivery hero and the guy on the phone didn't really care - it was like he gets these calls all the time- didn't apologise and just organised a refund that I have to now wait 3 working days to get back.

Use the app regularly, never had any issues. I suppose you have to remember that delivery hero are not the actual restaurant and just an ordering platform... Read the individual reviews on each restaurant!!

On 17 August 2015 we ordered food for my son and myself from Delivery Hero. Total cost was $39.50, not a cheap meal for two people, so we were expecting something at least edible. It wasn't. The pizza consisted of scorched cheese on an oily, thick partially cooked base. The gnocci was a small number of white plasticky capsules floating in warm tomato juice.

We asked for compensation. We did not want a refund, but we wanted the company to acknowledge that the materials provided to us on that evening were not "food", and we wanted Delivery Hero to refund our payment to a suitable charity.

They have refused point-blank to provide any refund or other compensation.

Was double charged. Confirmed by my bank. Notified deliver hero who passed me around and denied everything and refused to refund. Tried to escalate but blocked and given the run around then ignored. Is only $80, but more the run around that i got.

I ordered a pizza from one of their partner restaurants based largely on the reviews appearing on the site.

Turned out to be one of the worst pizzas I've ever had. So much so, I ended up throwing most of it in the bin.

It was so bad, I actually went to the trouble of sending in a review to warn others not to buy from this rubbish restaurant. Delivery Hero haven't published my review, nor amended the ratings to reflect my dissatisfaction.

Now then, I don't blame Delivery Hero for the bad pizza, but I do blame them for the dishonest assessment of the quality of the restaurants.

Avoid this company, over an hour and a half of waiting after confirmation only to call through to the restaurant and make the order myself.
Restaurant had no record of the order I placed with delivery hero.

You would be better going with a company such as "EatNow" never had an issue with them.