What a scam!!! This company was not even affiliated with the restaurant I ordered from. Got there and no such order! Tried calling their "customer service" yeah right.....just rings and rings and of course the voicemail box is full so you are not able to leave a message.

Ordered some chinese food which never showed up. Rang the restaurant but no answer there. Tried the Hero Hotline for help but was on hold forever. Have sent e-mails and tried phoning Delivery Hero but no response to e-mails and still on hold forever. Never got the food, intend to lodge a dispute with my payment provider.

Charged twice for an order on my credit card. No response to emails or phone calls. Will not use or recommend delivery hero again. The service is non-responsive.

Ordered on the Dec 20th, food never arrived. Rang restaurant, they said Delivery Hero never passed on my order or my $31.50. I had to pay again with COD, 2hrs later.

Emailed complaint and request for refund to Delivery Hero. No reply.
Dec 21st tried to phone Delivery Hero, put on hold forever.

So I have created a dispute with my payment provider against Delivery Hero.

Orders food at local Thai restaurant.

After two hours I rang the restaurant to chase up.

They couldn't get through to Delivery Hereos so I called them and I was also put in hold.

Email sent. No response.
No food.
And no refund as yet.

I placed on order on Dec 15 but the restaurant did not get the order, yet my CC was still charged by Delivery Hero. I called 3 times and waited on hold for over an hour each time but nobody answered. I have left voicemail messages, facebook messages, and emails that have all gone unanswered. DO NOT order through Delivery Hero!

Weve used them 4 or 5 times over 6 months. The most rcent tiem though, they took our money, the restaurant says they never recieved the order, delivery hero wont answer the phone.
I wont be using again.

ordered food a week ago paid $115 it never came. i have been calling every day, leaving messages and being on hold for 3 and a half hours still have not gotten through so over this never ever again

Received SMS that order went through and time for delivery. All paid and waiting. For nothing. Restaurant hung up on me twice when I tried to see what happened. Finally they told me they didn't get order and it had been happening for days! No response from Dellivery Hero on their site or their phone centre. Shocking.....especially when money has gone through. Do not use them. Still waiting to see if I get my money back!

Ordered food at 9pm, expecting it to arrive around 10. Its now currently 12:03am I've been on hold for AN HOUR AND A HALF. Messaged all their social media with no response. I'm angry, hungry and need to be awake in 5 hours. Its just not good enough.

Writing this review while still on hold for 1 hour, what the actual f, money went through of course, am I getting that back?

Food was ordered more than two hours ago. Called the restaurant, they did not receive my order. Cooked my own dinner. Have been on hold for over an hour listening to their promise to "be with you soon" in an attempt to get a refund. I will never use them again, and I will be sure to spread the word. order #1612141969210

We ordered, they did not tell the restaurant but took the money.
An hour later I called and have been on hold since. They sent a confirmation too.

On December 7th my partner and I ordered over $40 worth of Thai food that never arrived. Later we found out that the restaurant never received our order. We have tried to contact customer service via phone etc with zero luck. Order no. 1612072111422
I want my money back.

Do not order from these criminals. They took my money and no food was delivered. The restaurant said they did not receive the order. Tried calling them and emailing and they are impossible to contact. I think I have blown my dough

Order number #1612031254207
U took my money and i want it back... if i dont hear a response first thing mon im going to nsw fair trading
I have left lots of emails and voice messages no response

I placed a home delivery order on 30th November 2016 and no food was delivered. despite numerous messages left, contact via facebook and emails sent no response. I want my refund of order No. 1611301945503. So many complaints over social media. They are taking orders for food delivery online, debiting peoples bank accounts and the food does not show up. then when people try and contact them, they keep them in their queue system for hours without answering, do not answer emails and their customer chat facility on their website does not work. It's rumored they are to be going out of business but they still taking peoples money. Hope my issue is investigated. I have lodged a complaint with N.S.W Fair Trading and talkback radio is onto them.

They hold our payment that customer have paid for more than 4 month!
we have been emailed them countless time but no reply back, and been calling so many time but never solve the problem. and we still have our money with them for more than $200!!!

Every time i make an order through delivery hero, after I do the payment and everything they say "Sorry your order could not completed"
and they start receiving calls from 2pm which is too late!
Will never order through them again!!