Purchase 2 bikes long time for delivery, both arrived with problems spokes were so loose they were falling out we had to get it fixed at local bike shop, parts missing, it has taken 7 months to get the parts, they don't answer your emails or calls, then when they do they tell you they have sent parts, but still don't arrive for months, then sent wrong parts 3 times, absolutely no care, rude when you do get to speak to them, as if it's your fault, always ask you to send a video to prove you have a problem, no quality control and no customer service, they come straight from china. Don't buy from Dillenger Australia, not worth the hassle.

I rode my friends bike with the BBSHD kit.. I HAD to get one myself.. Best thing i ever did.. Now use my bike LOTS now. Poor car is feeling left out..
Easy to purchase online, great / fast service.. Easy to install with the tool kit that they also sell..
Have no issue using this company again..

Bought online, the bike was delivered 4 days later. Wonderful service. Wonderful bike. Easy to assemble and a joy to ride.

- goes unreal. Easy to use easy to install Goes great.
Unreal fun as well... I ride it to work, drop kids off - its like a second car. (Car hasn't been getting used since to be honest).

Every once in a while something comes along that transforms your very notions of time and space. Today this happened. I have been considering buying an electric bike for 5 years. Last week I took the plunge on the Hunter BBS and today I finally was able to take it out into the wild to see if it could live up to my expectations. I can confirm that this is a thing of pure beauty. It can do 50km/h on straight and 35km/k on an incline. The bike was packed well and shipped fast but missing a part. I contacted Dillenger who quickly rectified it by sending me the new part and did a follow up call to see if I was happy with everything.

If you are umming and arring about buying this Aussie then I highly recommend diving in.

Bought a Hunter light and have had heaps of issues I had to get my local bike shop to fix as I could not get any response (apart from automated email) from Dillenger. I left messages on the phone and email with no response.
I've had to get spokes tightened that were loose from new, had to get new brake pads after 1600km, had to fix short in motor cables.

Bought a Puma Electric bike, no manual available. When quizzed they told me to look at the Cheetah manual. Not much use as my bike:

1. Not foldable
2. Has disc brakes
3. Needs handlebars and front wheel installed.
4. Has a controller not shown in the manual.

Asked again, no reply. I hope people who but the expensive bikes get better service.

On a recent trip to the Gold Coast, me and my hubby decided to pop in and visit the guys at Dillenger Gold Coast. We had been looking at purchasing an electric bike for a few months and found Dillengers' to be the best value. We test rode several bikes and fell in love. Sam and Fletcher were nothing but polite and accommodating.
We purchased two red Cheetahs the spot and they shipped them to us in Sydney the same day.

Highly recommended to anyone. So much fun!

I received my Dillenger Leopard just the other day, I'll review that shortly. This is a review on the service I received from Dillenger whilst deciding on, and purchasing my e-bike.
Customer service was outstanding: I think in all, I had about 13 emails back and forth to their sales department
and a couple of phone calls; trying to decide on what I would prefer. A lot of silly questions from me, but the young man in sales was nothing but friendly and accommodating.

Thanks!

We purchased a dillenger beach cruiser less than 12 months ago the rear brakes wore out, the local bike shop were unable to find any replacement brake lining we contacted dillenger they were no help so the bike only works on the front brake now i would advise anyone not to buy dillenger

Parts are not available

I purchased a bike around 10 months ago from Dillenger Electric Bikes who were advertising at the time that the bike was Designed and made in Australia.
From the moment the bike arrived the rear brakes were not working.,
Contacted them several times and they treated me like an Idiot. We had a major bike shop try to fix the problem but they needed parts.Bike shop contacted Dillenger Electric Bikes and they responded with the answer of Oh no we do not carry any spare parts for this bike. At the moment the bike is totally useless as we can not get the rear drum brakes anywhere.
Probably the worst service I have encounted including dealing with overseas company.

No backup or spare parts