Doors Plus Questions & Answers

Hello Louise

Thanks for your question.
Our customer care team take care of all after sales enquiries including concerns a customer may have.
You can either contact them on 02 8610 9950 or email them at [email protected] with your order number and concerns.

Regards
Gus

Hello Gloria

Thanks for your question.
We have a wide range of weather seals we can install at the bottom of the door to help prevent water getting in underneath. We always recommend, if your door is fully exposed, to install some kind if awning or covering over the door to help protect the door from the weather.
Best to pop into your local branch and view the range and options we offer. Once you have chosen everything, one of our trained consultants can come out for a no obligation free measure and quote.

Regards
Gus

Hi Mike

Thanks for your question.
Finger joining timber is widely used not only in the door industry but also in the furniture industry.
Finger joining is more durable and more sustainable.
If you are using a light stain, this will highlight or expose the joinery along with the characteristic of the timber on both the door and frame. If however, you choose a darker stain this will hide or make the characteristic of the timber less visible. It really comes down to your preference Mike.

Hope this helps.

Regards
Gus

Hi Gail

Thanks for posting your question.

It is illegal for any company or website to submit fake reviews.

Rest assured, Doors Plus does not purchase reviews in bulk as this is illegal.

All reviews are posted by customers. In fact we have an internal tracking system to link reviews from genuine customers to a physical order number that was listed on that customers order, positive or negative reviews.

Doors Plus does not and cannot choose which review is posted. This is up to a customer. Doors Plus responds to all reviews. Positive and Negative.

We value the importance of our customers feedback hence we would not jeopardise the trust between us and our loyal customers.

Regards
Gus

Hi Kym

Thank you for your enquiry and i apologise for the delayed response.
We can certainly assist you with removal of the window, supply of the French doors and installation.
In some cases some structural changes may need to be made in which you may need to hire a certified builder to inspect and make some structural changes however in most cases this is not needed.
I would suggest popping into your local showroom to view and choose the options we offer in person.
Once you have done so, one of our trained consultants will happily come out to your home for a no obligation free measure and quote.
You can find your nearest showroom by using the link below:
https://www.doorsplus.com.au/store-locator/

Regards
Gus

Hi Shebba,

Thanks for your enquiry.
We install Doors Plus products only.
You may have to contact your local carpenter for this job.

Regards,
Gus

Hi Craig

Thanks for your enquiry
Are you after internal sliding Barn doors?

Regards
Gus

Hi Donna

Thanks for sending through your feedback.

Donna – Please note, any “raw looking timber” behind the screen section is all sealed prior to installing the screen door section.
We use a clear varnish or sealant hence why it does look raw however I can assure you it Is sealed prior to constructing the door.

The reason we do not use a coloured sealant is because we cannot determine what colour each customer will paint the door and in order to prevent
colours clashing we use a clear varnish/sealant.

Hope this helps.

Thanks!

Regards,

Gus @ customer service

Hi

The door has been designed and manufactured based on customer and market demand.
All the components on the Guardian 2 in 1 are designed specifically to ensure the doors colour scheme match.
Our goal is to ensure manufacturing standards are met which in turn allows our quality assurance team a easy flowing production line.
Our customer so far are happy with the door and colour scheme however I will pass your feedback onto the manufacturing team for consideration.

Regards
Gus

Hi

Thanks for your feedback.
Your feedback has been passed onto our production team.

Regards
Gus

Hi Eugine

Thanks for letting us know.
Please liaise directly with the store on getting this organised otherwise you can email [email protected] with your order number and we will look into it for you.

Regards
Gus

Hi Lydia

Thanks for your enquiry
We can certainly help with that.

We do not come out for free measure and quotes on screen solutions as the price is mainly dependant on the style and options you choose in the showroom.
Once you pop into the showroom and choose from the options in person we can then provide you with a formalised quote based on what you choose.

If you are then happy with the quote, a 10% deposit is required and we then send a fitter out to measure the opening for you.

We currently have the OUT THE DOOR SALE on where you can save up to 30% off RRP, see in store for details.

We also have our recent issue of the catalogue which will help you with some rough pricing in the meantime:
https://www.doorsplus.com.au/monthly-specials/

I would strongly recommend popping into your nearest showroom for a quote ASAP.

Your nearest showroom is:
Granville
2 Parramatta Rd
Granville, NSW 2142
Australia

Our opening hours are Monday - Friday 9-5.30pm Saturday 9-4pm Sunday 10-4pm.

Amir and the team will be more than happy to help!

Regards
Gus

Hi

Thanks for your questions.
At this point in time we do not have any doors which meet BAL fire rating standards.
We are looking at introducing this in the future sometime however at this stage I have no date on when this will be released.

Thank you

Regards
Gus

Hello Caroline,
The glass is two pieces of 3mm toughened glass with a film between the two sheets to make the glass laminated and safe. Finishes at 6.3mm. The mesh is 316 Marine Grade Stainless steel mesh, the same mesh you find in a certified security screen door. The frame is Solid Timber Sourced from Canada. tsuga heterophylla Is the scientific name. Hope that helps.
Regards
Gus

Hello,

Thanks for your question.
It really depends on the product you have purchased.
If you purchased a made to measure item such as a screen door or aluminum Bona vista unit then yes it is standard procedure.
Once your opening has been measured, your specified colour of aluminum and mesh is ordered within 24 hours of measurement date to ensure we deliver within lead time.
Please refer to your terms and conditions/invoice which states cancellation and refund clauses.
You can view our terms and conditions on cancellations by following the link below:
https://www.doorsplus.com.au/warranty-terms-conditions/

Regards
Gus

Hello Helen,
Price range depends on Size, Material & Construction, Type of Hardware chosen and services too. See in store for details.
Dependant upon the size required for the Bifold Servery we may be able to assist. Please discuss with a sales consultant in store.
Regards
Gus

Hello Mary,
We encourage our customers to visit the showroom to obtain a quote as we have our full range of doors on display with variables and options to discuss.
Regards
Gus

Hi Joanne

Thanks for your question.
Our internal hollow core doors don't come with pet solutions however customers have developed a trend of purchasing a solid core door and having a handy man install a pet door in once we have installed the new door.
Best to speak to your local Doors Plus showroom and see what options they have for you.

Regards
Gus

Hi Peter

Thanks for your question!

We have many stores nationwide and in order to find your nearest showroom please follow the below link:
https://www.doorsplus.com.au/store-locator/

We look forward to seeing you at one of our showrooms soon!

Regards
Gus

Hi Jopie

Thanks for your question!
Doors Plus offer a supply, Installation, delivery, painting and staining service.
We encourage customers to go with the full package including installation as this offers a quality and smooth installation.
This also covers you entire door package under our warranty.

Regards
Gus