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Reviews

4.2

129 reviews
5
(94)
4
(5)
3
(4)
2
(9)
1
(17)
  • Product Quality
    4.5 (31)
  • Return Claim MadeYes (3) · No (26)
  • Job Satisfaction
    4.7 (32)
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Excellent job.

published

Jason Windows did an excellent job overall. They were efficient from my original phone call to them to completing the job . The workman, Kris, completed the job quickly and efficiently.



Product Quality
Job Satisfaction
Return Claim MadeNo

Awesome service

published

From the initial booking till the completion of job, very professional company. Provided all information, plus more to benefit the customer. During these challenging times in 2020 when some companies are letting customers down, these guys are a standout in customer service.

Product Quality
Job Satisfaction
Return Claim MadeNo

Review of the review

published

The review asked questions that customers would find hard to answer, names of receptionist, service man etc. More about the actual quality of the service and product would have been better



Product Quality
Job Satisfaction
Return Claim MadeNo
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Nicole

NicolePerth, WA

Building our dream home

published

Through out my home Jason Windows installed a lot of products. When ever I had an issue they always come out on site to fix the problem.
From my initial phone call to then the service technicians coming out to my house nothing has ever been to hard for them. Thank you so much

Product Quality
Return Claim MadeNo
samj

samjPerth, WA

  • 3 reviews
  • 1 like

Great service

published

Friendly service from both booking and service tech. Was clean and efficient at getting the job done. Would recommend to anyone needing new doors/windows or repairs on existing as they were great .

Product Quality
Job Satisfaction
Return Claim MadeNo

Great service

published

Booking a job and time was easy, maintenance turned up on time, helpful and very professional service, cleaned up after their work, i would highly recommend for any future repairs needed

Product Quality
Job Satisfaction
Return Claim MadeYes
Kate P

Kate P

  • 2 reviews

Awesome Service from Service Team

published

Totally recommend installing Jason products, as their after sales service is terrific from booking to the technicians. Great to deal with a company that stands behind their products and delivers on their guarantees in a friendly & professional way. Thanks All at JW’s!

Product Quality
Job Satisfaction
1 comment
Jason Windows
Jason W.Jason Windows

Hi Kate, great feedback for our entire team! Thank you Kate

Security Screen looks incredible

published

Fantastic customer service from start to finish. The security door looks incredible and allows me fresh air whilst remaining safe. The finish on the door lovely, installers were efficient and friendly. Highly recommend Jason Windows for any window/door/security product. Thank you

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thanks for the review Dawn, you have made our day! Kate

Mike

MikePerth, WA

  • 4 reviews

Great security doors

published

We have just had 3 x security doors fitted in our home. From the sales team to the fitters we are most happy. I cannot fault the product at all. A pleasure to deal with.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thanks for the feedback Mike, glad to see you are now on the Safe Side with Jason Security. Have a great weekend! Kate

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Conrad

ConradSouth West, WA

Replacement door locks upgrade

published

I called about a brojen lock and after describing the problem i was immediately offered the option to upgrade all the locks in the house that had the potential to fail for one low price, i accepted the upgrade and a service call was booked Awesome service and freindly team...keep up the good.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thanks Conrad, this is great feedback for our Bunbury Team! Kate

Paul L.

Paul L.Perth, WA

Excellent customer service

published

Very highly rate the customer service. When I had issues installing door hardware a customer service rep came out to my home the same day and fixed it free of charge. I would absolutely recommend Jason Windows.

Product Quality
Job Satisfaction
Return Claim MadeYes
1 comment
Jason Windows
Jason W.Jason Windows

Thanks again Paul for your support and great feedback for our service team. You have created a lot of smiles around the office today. Kate

kirsten

kirstenPerth, WA

  • 2 reviews

Window Frames Disintegrating

published

All of the Jason window frames down one side of our house are disintegrating leaving white residue on our bricks. These frames are 18 years old and all Jason windows can say is that this happens sometimes. I am disgusted that we will have to replace all of our frames. DO NOT use Jason Windows if you are building.

  • +1
Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Secure Fresh Air

published

Wonderful to be able to leave the windows open at night knowing no insects or intruders will be joining us. The screens are very unobtrusive and don't spoil the streetscape at all. We have large picture windows so this was a concern.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thanks for the great feedback! Nice to have you on the Safe Side. Kate

Easy to deal with

published

Arrived on time, overcame unexpected problems, fixed our broken sliding door with no fuss. Great people to deal with, cleaned up after themselves. I wouldn’t hesitate to get them back next time we have a problem.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Great to hear Bob, I'm looking forward to sharing your feedback with our install team who will be delighted! Kate

Rob Morskate

Rob MorskatePerth, WA

Good service at a reasonable price.

published

As an owner builder Jason Windows offered products that beat the competitors and the Sales and Installations teams were friendly and customer focused, I highly recommend their products and Sales Team.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thanks for the feedback Rob, we also have a dedicated page for Owner Builders on our website which might be useful for you: https://jasonwindows.com.au/builders/owner-builder/
Kate

The reviewer stated that an incentive was offered for this review

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Angela

AngelaPerth, WA

Fantastic Service

published

Very professional and organized. Kept contact via email & text reminders of booking-fully utilized technology available now. Provided quote for the work so you are not mislead. Product also very good.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thanks Angela! We appreciate your feedback. Kate

PhatPhuc

PhatPhucPerth, WA

Great service and Product

published

When I called to enquire about getting security screen doors fitted the consultant was able to find the details on my windows in their records, from the original build plans that were over 12 years old.
The install was fast and efficient with a minimum of fuss and disruption

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

HI Phat, thanks for the review. Pleased to hear you are now On the Safe Side with Jason Security! Kate

Paul

PaulPerth, WA

Simply brilliant

published

Efficient and prompt service only took around 45 minutes for job completion. Excellent value for money. Friendly technician. Defiantly recommend to everyone. Will be a repeat customer for security doors and windows.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Hi Paul, thanks for the feedback. Our service technicians can service all your Jason products for the life of your home. We look forward to assisting you in the future. Kate

Great product, a further step towards security in our home

published

Love the fact the our Jason security screens complemented our existing courtyard doors, well matched, giving us that added security at home, being able to leave doors open enabling good fresh air to flow in.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Hi Silvana, nice to have you on the Safe Side with Jason Security Screens. Thanks for the feedback! Kate

Dan K.

Dan K.Perth, WA

So easy!

published

We have our whole house Jason windows. And recently had security doors installed. The booking and install was so easy and quick and we were kept informed throughout the whole process. The quality is top, and I have no hesitation in recommending them.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Hi Dan, thanks for the vote of confidence! Kate

Page 1 of 7

Questions & Answers

Nat D

Nat Dasked

Help needed! Have a Jason Sliding Door and the snib broke. I took it apart to replace snib but it was stuck on lock. Decided to replace the barrel as the key had gone missing when I bought the house. Even after changing the barrel it won’t lock. I wonder if there was a clunck and something has fallen? It’s causing many headaches and arguments here!
What have I done wrong?? Thanks

2 answers
Celticat
Celticat

Hi Nat, my experience with JW after install has been positive. Give them a call.

Jason Windows
Jason W.Jason Windows

Hi Nat, please call our service team on 9351 3430 and they will be able to assist you. Kind regards Kate

RobZ

RobZasked

I have Jason sliding windows in my bedrooms with barrel locks. One of the barrels no longer opens the lock when using the key and the window now can't be opened. The key turns the lock (albeit, not smoothly), but it doesn't unlock the window. With the key in the lock I can actually remove the barrel from the housing.
My questions are: 1) Is there a certain way to place the barrel back into the housing so that it will stay in place in the housing? 2) How can I release the lock on this window, so that it can be opened? 3) Can this be done whilst the window is in the locked position?

2 answers
Mikewill
Mikewill

Hi Rob, suggest you talk to someone at Jason. I'm sure they can help. Cheers Mike

Jason Windows
Jason W.Jason Windows

Hi Rob, call our service team on Monday and they will be able to assist - 9351 3430. Kate

tyrone b.

tyrone b.asked

Hi
I have a Jason sliding door lock that the snibs won't open the mortice lock to slide open.
It is in the locked position, even when the barrel is unlocked. Mechanism issue.
Please help. The house is 20 years old.

1 answer
Jason Windows
Jason W.Jason Windows

Hi Tyrone, email or call our spare parts team and they will advise what handle options are available for the type of door you have:
[email protected]
Ph:93513430
Kind regards
Kate

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