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Excellent job.
Jason Windows did an excellent job overall. They were efficient from my original phone call to them to completing the job . The workman, Kris, completed the job quickly and efficiently.
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Val and DarrenPerth, WA
Awesome service
From the initial booking till the completion of job, very professional company. Provided all information, plus more to benefit the customer. During these challenging times in 2020 when some companies are letting customers down, these guys are a standout in customer service.
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Review of the review
The review asked questions that customers would find hard to answer, names of receptionist, service man etc. More about the actual quality of the service and product would have been better
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NicolePerth, WA
Building our dream home
Through out my home Jason Windows installed a lot of products. When ever I had an issue they always come out on site to fix the problem.
From my initial phone call to then the service technicians coming out to my house nothing has ever been to hard for them. Thank you so much
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samjPerth, WA
- 3 reviews
- 1 like
Great service
Friendly service from both booking and service tech. Was clean and efficient at getting the job done. Would recommend to anyone needing new doors/windows or repairs on existing as they were great .
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Scott van hinte
- 2 reviews
Great service
Booking a job and time was easy, maintenance turned up on time, helpful and very professional service, cleaned up after their work, i would highly recommend for any future repairs needed
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Kate P
- 2 reviews
Awesome Service from Service Team
Totally recommend installing Jason products, as their after sales service is terrific from booking to the technicians. Great to deal with a company that stands behind their products and delivers on their guarantees in a friendly & professional way. Thanks All at JW’s!
1 comment
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Security Screen looks incredible
Fantastic customer service from start to finish. The security door looks incredible and allows me fresh air whilst remaining safe. The finish on the door lovely, installers were efficient and friendly. Highly recommend Jason Windows for any window/door/security product. Thank you
1 comment
Jason W.Jason Windows
Thanks for the review Dawn, you have made our day! Kate
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MikePerth, WA
- 4 reviews
Great security doors
We have just had 3 x security doors fitted in our home. From the sales team to the fitters we are most happy. I cannot fault the product at all. A pleasure to deal with.
1 comment
Jason W.Jason Windows
Thanks for the feedback Mike, glad to see you are now on the Safe Side with Jason Security. Have a great weekend! Kate
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ConradSouth West, WA
Replacement door locks upgrade
I called about a brojen lock and after describing the problem i was immediately offered the option to upgrade all the locks in the house that had the potential to fail for one low price, i accepted the upgrade and a service call was booked Awesome service and freindly team...keep up the good.
1 comment
Jason W.Jason Windows
Thanks Conrad, this is great feedback for our Bunbury Team! Kate
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Paul L.Perth, WA
Excellent customer service
Very highly rate the customer service. When I had issues installing door hardware a customer service rep came out to my home the same day and fixed it free of charge. I would absolutely recommend Jason Windows.
1 comment
Jason W.Jason Windows
Thanks again Paul for your support and great feedback for our service team. You have created a lot of smiles around the office today. Kate
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kirstenPerth, WA
- 2 reviews
Window Frames Disintegrating
All of the Jason window frames down one side of our house are disintegrating leaving white residue on our bricks. These frames are 18 years old and all Jason windows can say is that this happens sometimes. I am disgusted that we will have to replace all of our frames. DO NOT use Jason Windows if you are building.
1 comment
Jason W.Jason Windows
Hi Kirsten, the photos show signs of corrosion which doesn’t have to do with the quality of product, it is caused by the environment and that is why it isn’t covered by warranty. As per our maintenanc... Read more
e guide, frames within corrosive environments need to be cleaned more regularly to help prevent corrosion. This is also outlined by the Australian Glass and Window Association as corrosion is relevant to all Aluminium Frames, not just Jason Windows https://www.agwa.com.au/resources/key-messages/corrosion If you do replace the frames, then we recommend the frames are cleaned more often or a barrier be added between the frame and brick work. Kind regards, KateSimilar opinion? Write a review on ieatwords.com.au!
Fresh Air FiendPerth, WA
Secure Fresh Air
Wonderful to be able to leave the windows open at night knowing no insects or intruders will be joining us. The screens are very unobtrusive and don't spoil the streetscape at all. We have large picture windows so this was a concern.
1 comment
Jason W.Jason Windows
Thanks for the great feedback! Nice to have you on the Safe Side. Kate
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Easy to deal with
Arrived on time, overcame unexpected problems, fixed our broken sliding door with no fuss. Great people to deal with, cleaned up after themselves. I wouldn’t hesitate to get them back next time we have a problem.
1 comment
Jason W.Jason Windows
Great to hear Bob, I'm looking forward to sharing your feedback with our install team who will be delighted! Kate
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Rob MorskatePerth, WA
Good service at a reasonable price.
As an owner builder Jason Windows offered products that beat the competitors and the Sales and Installations teams were friendly and customer focused, I highly recommend their products and Sales Team.
1 comment
Jason W.Jason Windows
Thanks for the feedback Rob, we also have a dedicated page for Owner Builders on our website which might be useful for you: https://jasonwindows.com.au/builders/owner-builder/
Kate
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AngelaPerth, WA
Fantastic Service
Very professional and organized. Kept contact via email & text reminders of booking-fully utilized technology available now. Provided quote for the work so you are not mislead. Product also very good.
1 comment
Jason W.Jason Windows
Thanks Angela! We appreciate your feedback. Kate
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PhatPhucPerth, WA
Great service and Product
When I called to enquire about getting security screen doors fitted the consultant was able to find the details on my windows in their records, from the original build plans that were over 12 years old.
The install was fast and efficient with a minimum of fuss and disruption
1 comment
Jason W.Jason Windows
HI Phat, thanks for the review. Pleased to hear you are now On the Safe Side with Jason Security! Kate
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PaulPerth, WA
Simply brilliant
Efficient and prompt service only took around 45 minutes for job completion. Excellent value for money. Friendly technician. Defiantly recommend to everyone. Will be a repeat customer for security doors and windows.
1 comment
Jason W.Jason Windows
Hi Paul, thanks for the feedback. Our service technicians can service all your Jason products for the life of your home. We look forward to assisting you in the future. Kate
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Great product, a further step towards security in our home
Love the fact the our Jason security screens complemented our existing courtyard doors, well matched, giving us that added security at home, being able to leave doors open enabling good fresh air to flow in.
1 comment
Jason W.Jason Windows
Hi Silvana, nice to have you on the Safe Side with Jason Security Screens. Thanks for the feedback! Kate
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Dan K.Perth, WA
So easy!
We have our whole house Jason windows. And recently had security doors installed. The booking and install was so easy and quick and we were kept informed throughout the whole process. The quality is top, and I have no hesitation in recommending them.
1 comment
Jason W.Jason Windows
Hi Dan, thanks for the vote of confidence! Kate
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Questions & Answers
Nat Dasked
Help needed! Have a Jason Sliding Door and the snib broke. I took it apart to replace snib but it was stuck on lock. Decided to replace the barrel as the key had gone missing when I bought the house. Even after changing the barrel it won’t lock. I wonder if there was a clunck and something has fallen? It’s causing many headaches and arguments here!
What have I done wrong?? Thanks
2 answers
Hi Nat, my experience with JW after install has been positive. Give them a call.
Jason W.Jason Windows
Hi Nat, please call our service team on 9351 3430 and they will be able to assist you. Kind regards Kate
RobZasked
I have Jason sliding windows in my bedrooms with barrel locks. One of the barrels no longer opens the lock when using the key and the window now can't be opened. The key turns the lock (albeit, not smoothly), but it doesn't unlock the window. With the key in the lock I can actually remove the barrel from the housing.
My questions are: 1) Is there a certain way to place the barrel back into the housing so that it will stay in place in the housing? 2) How can I release the lock on this window, so that it can be opened? 3) Can this be done whilst the window is in the locked position?
2 answers
Hi Rob, suggest you talk to someone at Jason. I'm sure they can help. Cheers Mike
Jason W.Jason Windows
Hi Rob, call our service team on Monday and they will be able to assist - 9351 3430. Kate
tyrone b.asked
Hi
I have a Jason sliding door lock that the snibs won't open the mortice lock to slide open.
It is in the locked position, even when the barrel is unlocked. Mechanism issue.
Please help. The house is 20 years old.
1 answer
Jason W.Jason Windows
Hi Tyrone, email or call our spare parts team and they will advise what handle options are available for the type of door you have:
[email protected]
Ph:93513430
Kind regards
Kate
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Jason W.Jason Windows
Hi Kate, great feedback for our entire team! Thank you Kate