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Jason Windows (page 3 of 10)
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Top Service
Had sliding door handles and locks replaced. The service team where very polite, helpful and easy to deal with as was the technician who done the job which was completed in a professional manner.
Good on time service
Had to have our glass sliding door door handles replaced as the original ones were breaking. On contact we were fully informed on the process and they were replaced in a very professional manner.
Great feedback David, thank you! Kate
- 3 reviews
- 5 likes
Excellent product and after sales service
Built a new home with Jason windows and we are extremely pleased.
We had a couple of minor issues that were very quickly dealt with in a very professional, friendly manner by their service team. Very happy ! Definitely recommend :-)
HI Izzy, thanks for the feedback. It's pleasing to hear you have been happy with the after sale service from Jason Windows! Kate
Happy with service, friendly and professional team ! Respect guys !
Good service, responded quickly on our defect with window, team was friendly and polite. Good professional team, contacting us during COVID, and tried they best to help us, I like it !
Thanks for the awesome feedback, stay on the Safe Side! Kate
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- 3 reviews
- 2 likes
Great customer service
Had a few small door problems over the years that were fixed promptly with good service people. Staff seem to have good manners and arrive within scheduled time. Would recommend
Thanks for your support Berrymyster999! Kate
Great service
I called for broken glaas door handle and door mechanism. Booked same day and tech was on time. Fixed door and replaced handles. Highly recommended services. Good people with a great experience.
Thank you Sam! Jason Windows is here for the life of your home. Have a great day. Kate
First time, and fixed - the door that was a problem.
Fixed the problem first time, and repaired the poor repair that the other contractor failed to fix last time. Clearly not easy, especially if you’re not working with the same doors and hardware by the manufacturer. Replaced parts that suit the door makes a difference. Working for the manufacturer of the old door helps.
Always best to go to the original manufacturer first. Our service techs are trained on over 150 unique window and door service tasks. Thanks for the feedback Les! Kate
My pleasure Kate.
Fantastic service and products
Always been happy with their friendly service and nothing’s too hard to manage. I like how they send you a heads up about COVID-19 precautions too. Also confirming to when they are coming to service via txt.
Hi Pip, great feedback for our service team! We are pleased to hear our COVID precautions are helping to make you feel safe during these unusual times. Stay on the Safe Side! Kate
- 2 reviews
- 1 like
Great product, the best for windows and doors.
The quality of the door and window range is unsurpassed in Western Australia. The product is backed up with the service to the client and the delivery is on time, very important for builders.
Hi there Mike, thanks for your support and loyalty for Jason Windows! Kate
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Excellent service
Jason Windows technician arrived on time and replaced our troublesome flyscreens plastic clips which were preventing us removing the flyscreens with a small rubber wedge. Now easy to remove the flyscreens and clean the windows
Hi Frank, glad to hear we have made your life easier. We recommend cleaning your windows and frames every 6 months, unless you live near industrial environments or bodies of water. You can see all of ...
Read moreour cleaning and maintenance recommendations in our Maintenance Guide here: https://jasonwindows.com.au/resources/brochures/Best on the market in its range
Jason Windows, service, value and product is second to none. Premium residential is what the range is called and that is where it sits. They have put time and effort into developing the most secure and highest quality product, available for residential glazing. I recommend the company and the product
Thanks for the vote of confidence Ken, we look forward to assisting you again in the future. Kate
- 9 reviews
- 2 likes
- Verified
High quality, seamless install
Window screens and security door were fabricated at the factory to exact dimensions, no adjustments required. This is for an 18 year old house with Jason Windows as original specification.
Installation crew were very conscientious about not tracking dirt into the house, and cleaned up the job sites well at completion.
We now have high quality security screens installed with completely hidden fixings, no exposed pop rivets or screws.
Thanks Muzza! Great feedback for our team. We are pleased you are so happy with the experience. We look forward to assisting you in the future. Kate
No problem, a good product and service deserves a good rap!
An unrelated issue that may be improved upon: if your install crews carried replacement window rollers, they could service the worn rollers ...
HI Muzza, thanks for the additional feedback. Our service techs do carry stocks of the most commonly required parts but don't have room to carry all parts relating to our products from the past 20 yea...
Read morers. All rollers we use are weight tested prior to acceptance from suppliers to ensure they can accommodate the weight of the window. If you are replacing the rollers often, then there may be something else going on. It would be worth chatting to our service team. Just call our office on 93513430 and ask to speak with our service manager or one of our service technicians. Kind regards KateFind out how Jason Windows compares to other Door & Window Shops
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Excellent service
Booking service was excellent and very helpful,
install technician was very friendly and quick to do the install and advise how everything works with the new hardware. Excellent all round experience
Thanks for providing this feedback for our service team Paul! Kate
- 2 reviews
Great Company
Sam replaced the door handle which had broken off. Then upgraded the handle on the other door. He was very polite and finished the job in no time. Would recommend for sure.
Thanks Issy, we appreciate the feedback. Kate
Excellent service!
I had a slight issue with a handle on one of my Jason windows sliding doors. They came and fixed it in no time and at no cost to me. The service provided by Dale was professional and extremely efficient. Would definitely recommend!
Thanks for the rating and feedback Dean! Kate
- 3 reviews
- 1 like
Friendly, Timely, Great Service!
Had Damien visit to check over & change door handles. Great timing, very knowledgable & Friendly. He did a great job.
Would highly recommend. Thank you, extremely happy with the job well done!
Damien gets lots of reviews, he is a favourite! Thanks for the feedback Angelene, have a great weekend! Kate
On time call out service
Service techs are always on time and communication is excellent. They call you 15 minutes before they are arriving which is really appreciated as you aren't waiting for hours. Staff are friendly. Great communication in regards to call out arrangements via texts and emails.
Would recommend Jason Windows.
Hi Brie, its pleasing to hear customers like our texting notifications and 15min reminders! Thanks for the feedback, have a great weekend! Kate
- 2 reviews
Fast, friendly, knowledgeable and professional
Karen the service coordinator was friendly and gave us options for our lock issues. (Previously 2 locksmiths said parts weren’t available anymore). Serviceman Mark fixed our lock professionally (noticing incorrect screws used in the past by a locksmith). Very friendly and knowledgeable. Highly recommend Jason Windows and will use them again.
Hi Kearo, thanks for the great feedback. I'm sorry to hear you were given the runaround by locksmiths in the past. We can service your Jason products for the life of your home and look forward to assisting you again in the future. Kate
Great tradesmen who repaired our door
I rate a company on how good their tradesman are, the one I received was 100% at his work and very tidy. Great product and service. I Recommend Jason Windows.
Thanks Gary! It takes several years to master all of the facets of our Service Technician roles. Nice to hear the hard work is appreciated. Have a great day! Kate
Great Service
Had a amazing experience with the customer service and the work carried out at my house. Would recommend to everyone as they have done a wonderful job. Keep it up guys
Thanks Mavin! We are here to service your Jason products for the life of your home. Have a great day. Kate
- 8 reviews
- 5 likes
- Verified
Great product and service.
I looked around for a stainless steel mesh sliding security door and spoke to a number of installers. Jason seemed to have a better understanding of the job from the beginning. Others were vague about cost. They all gave a minimum price and would only commit to a final price after inspection - they weren't interested in me sending photos photos.
The price I paid to Jason was a bit less than the minimum I was quoted by others - a price which they said would likely increase by $100 if it was being fitted to a Jason Door. Since it was...
Read more, I thought it best to deal with those who know their products backwards and I wasn't disappointed. Jason quoted me an installation date and time and were punctual. The door was fitted expertly and is of very high quality. I am very pleased, particularly as it would have cost more for other installers to do it and who didn't have the same understanding of the product.Thank you for your feedback and vote of confidence! Our security screen team will be delighted! Kate
Excellent customer service
Timely and professional communication throughout process. Reminders sent to ensure installation date was convenient. Installers arrived on time and were efficient! Quality product that does not distract from the view outside.
Hi Kate, thanks for your feedback. Pleased to hear you have been satisfied. Great name! Kind regards Kate
Great Service
Great Advice and recommendations. Friendly and professional service by all including sales rep and installer. Communication was great with reminders for installation date.
Quality product that has been noticed by all our friends and family.
Thanks Vickie, nice to have you on the Safe Side with Jason Security. Enjoy your week. Kate
Fantastic
I was very impressed with the man Dale who did a fantastic job renewing door locks very efficient genuine and thorough and would have him back to do any future job
We are impressed with Dale too! Thanks for the review Sally. Kind regards Kate
Good customer service
New home construction. The builder had made a slight mistake with a frame installation. Jason windows sorted the problem by remaking the sliding window. Installation was done very efficiently. Great job
Glad to hear everything has been rectified. Thanks for the review! Kate
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Thanks Jona! Feedback like yours really lifts our teams spirits and makes it all worthwhile. Have a great day! Kate