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icywater
- 2 reviews
- 1 like
Jason windows service is Terrible
I have my house handed over in 8th of May 2016 by my builder Atrium Homes. The key did not work on any of the sliding doors. Jason windows has installed the wrong barrels into the lock. It took them over a week to come and have a look. Their so call service guy look at the door locks told me to wait for a call from the office because he can't fix it now and left.
I was very upset so I rang my builder Supervisor, repeat what that guys said. He said ok he will get a lock smith out right away and send Jason windows the bill. The lock smith ca...Read more
me and doors fixed under half another same day. More than a week later a lady from Jason windows called try to arrange some one to fix my doors. What kind of service is it if I have to wait 2 weeks+ just to get a simple locks change?3 comments
Not only crappy service, but the quality of the product is also crap. My leaver lock handle broken, snapped at the handle. The handle is made from thin hollowed Aluminum 2mm thick.
Jason W.Jason Windows
HI Icywater, the manufacturer of the lever lock handle experienced issues with the first generation release, which it looks like you may have. Please visit the lever lock handle page on our website wh... Read more
ich outlines your replacement options: https://jasonwindows.com.au/service-maintenance/lever-lock-handles/ Kind regards, Kate
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YvonnePerth
Flyscreen Door Repair
Excellent service from Rob Who came to repair my bifold security door 10th Oct in Ashby. It has been a long time since I have seen such professionalism and workmanship. His workmanship and attention to detail was far beyond my expectation. Jason windows Rob deserves a medal as I am sure he leaves every customer happy and feeling he should be recognised for such excellent customer service. Definitely will be recommending your company to anyone needing your services.
Yvonne
2 comments
Jason W.Jason Windows
Hi Yvonne, thanks for your positive feedback and shout out for Rob!
It was a well deserved shout out for Rob .
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roso111perth
compliments to darren
We have just had Darren from your Bunbury office doing our maintenance.
We would like to compliment Darren on his work ethics.
He was very professional and nothing was too much trouble.
He did an excellent job and we would like to say "Thank you Darren"
Neil and Beth Rose
1 comment
Jason W.Jason Windows
Thanks for the feedback and rating, Neil & Beth Rose! I'll pass on your feedback to Darren and his manager. Kind regards, Kate
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PaulPerth, Western Australia
- 5 reviews
- 1 like
Lever lock doors are poor quality
I built a home with Dale Alcock whigh was finished in 2012. Both sliding lever lock doors have both failed with faulty mechanisms and broken handles. When I contacted Jason windows I was given a number to call for someone who repairs the doors there was no offer to repair just the usual it’s out of warranty and it’s wear and tear. When I called the guy he knew exactly the problem and was not surprised it failed. The cost to repair $250 then later the handle broke a lazy $100 now the second door has done the same thing and when I called the sli...Read more
ding door doctor he said these doors are always breaking. I am really disappointed with the quality of the mechanisms and the actual handles. I’m will be looking at making a complaint with consumer affairs as I believe these doors are not of acceptable quality even though Jason windows know about the faults.1 comment
Jason W.Jason Windows
Hi Paul, we responded to your private message on 4th April, then again on 21st May and have had no response. We have been replacing these handles with the latest improved batch and are happy to do the... Read more
same for you once you respond to our messages with your full details. Thank you KateSimilar opinion? Write a review on ieatwords.com.au!
mukaw.a., 6108
- 2 reviews
Nothing too much trouble
We have a little house in Mukinbudin we are renovating, we have got all our new windows so far from Jasons. Slick looking and service was great.
1 comment
Jason W.Jason Windows
Hi Muka, thanks so much for your feedback, you have made our day! Enjoy your week, Kate
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Service & Parts
Had an attempted break in - door lock not secure Boxing Day. Even though office not officially open customer service assist me to get my home secure again - even demonstrated how to change the door handles. Fast, efficient, helpful.
1 comment
Jason W.Jason Windows
Hi Meze, thanks for the review and rating! Really pleased your home is now safely secure again. Happy New Year! Kate
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Excellent service
Efficient, friendly and great communication. Well done. Very happy at prompt resolution to an enquiry regarding a side door.. Thank you!
1 comment
Jason W.Jason Windows
Hi Carol, thanks so much for your rating and feedback. Have a lovely day! Kate
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HutchiBaldivis
Amazing servis.. Great work
The door handle had broken and with no hesatashen is was book in to be fix the work was done fantastic we are all very happy with the work that was done
1 comment
Jason W.Jason Windows
Hi Hutchi, thanks for your feedback and review! Have a great day. Kate
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- Verified customer
So happy with our doors!
We love how our new doors look. Installed double security doors (perforated aluminium) on front door. Colour is perfect, sales person was excellent and the installation was quick and easy (from our end
1 comment
Jason W.Jason Windows
Thanks for your review and feedback Bec! Enjoy your week. Kate
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Mumma MacPerth WA
Can’t fault the after service
I have had Jake out three times in the past 12 months to fix little glitches to doors & windows of our new second story addition. Jake was a lovely man that knew his stuff & provided helpful information. He carried out his work professionally & efficiently. Zoe was very helpful booking the services in & always accommodated my needs. Who knew you could still get service like this. Loving it Jason Windows, keep up the great work. Best wishes.
1 comment
Jason W.Jason Windows
Hi Mumma Mac! Thanks for your review and feedback. Zoe and Jake will be happy they made your day. Kate
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Stacker doors.
When we were unsure of what to buy for our new home the staff st Jason’s gave sound advice which resulted in our great space in our new home. Having the stacker doors gives us almost four meters of open accessible space leading into the back garden- fantastic.
1 comment
Jason W.Jason Windows
Hi Heather, I also have the stacker doors at my place and can't believe the difference they make to the home. Thanks for sharing your feedback! Kate
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Dannipee
- 3 reviews
Excellent service start to finish
The security doors and Security window screens look great and we are ultra happy. In fact intend to use them again on a few more security screens in not too distant future..
There is a problem with the front door's lock though, which they supposedly fixed already once (but same problem again), and is exactly the same problem as what happened to the back door's lock, which was fixed and is now working perfectly. Will this be an ongoing problem though? Certainly hope not, and I have complete faith the service department will help out again, as to-date all dealings with this company has been exemplary.
Just want to say also they have to be the cleanest contractors I've ever had do works for me. Well done and keep it up :)
1 comment
Jason W.Jason Windows
Hi Danni, thanks for the feedback. We will organise a service tech to check out the lock again. You shouldn't be having ongoing issues so something isn't right with it. Thanks for letting us know. Have a great week! Kate
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Great service!
Kept appointment. Right on time! Jake did the job quickly and efficiently and was pleasant.. Makes a change from some of the companies i have dealt with
1 comment
Jason W.Jason Windows
Hi Bob, thanks for the review, rating and shout out for Jake! Have a great day. Kate
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Sometimes, First Class is affordable.
From our very first point of contact to our last, nothing seemed to be any trouble and the work that was required was executed promptly and efficiently. Very neat and tidy. Truly Proffessional service by all. Fran is clearly proud of his work as we are of his ethics toward his work.
Would we use Jason Windows again? In a blink of an eye.
1 comment
Jason W.Jason Windows
Hi Sil, thanks for your awesome review and shout out for Fran! I'll pass on your comments to his manager. Have a great week! Kate
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AssumptionClarkson
PROMPT, POLITE and EFFICIENT!
Prompt and polite Supervisor and technicians. Efficient and quality service. The workmen came to fix the draft coming through windows last year and fixed angles on the outside. This year the problem reoccurred on one window and they came around and redid the job with rubber inserts as well as angles.
1 comment
Jason W.Jason Windows
Thanks for the feedback and rating! Have a great week. Kate
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Jason Windows
Jason have been excellent in the first stages of ordering to delivery
Installation and service. Very quick on time. Can highly recommend, can not get better.
1 comment
Jason W.Jason Windows
Hi Des, thanks for your great review and rating! Enjoy the rest of your week. Kate
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Catwalk MaterialSouth West, WA
Great work Jason Windows
Good email intro for appointment. Good manner from technician. Quick fault find and repair and explanation of problem for future reference. Quick service done.
Excellent.
1 comment
Jason W.Jason Windows
Thanks for your review! Kind regards Kate
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No fuss
Didn’t argue. Called ahead to ensure I was home. Completed work efficiently. Polite. Cleaned up afterwards. Appointment made in timely fashion.
1 comment
Jason W.Jason Windows
Hi Kay, thanks for your rating and your comments! Have a great day. Kate
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Diane Dockar
- 3 reviews
- 1 like
Excellent service
Very prompt and efficient. No arguing, just fixed the problem. A wonderful example of customer service which is a rare thing these days.
1 comment
Jason W.Jason Windows
Hi Diane, thanks for the feedback, it's appreciated by everyone at Jason Windows. Kate
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AlexWestern Australia
Great Service
Jason’s were excellent. Their customer service was great and the technician arrived at the scheduled time and was very efficient. Very happy.
1 comment
Jason W.Jason Windows
Hi Alex, thanks for the feedback! Kate
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Questions & Answers
Nat Dasked
Help needed! Have a Jason Sliding Door and the snib broke. I took it apart to replace snib but it was stuck on lock. Decided to replace the barrel as the key had gone missing when I bought the house. Even after changing the barrel it won’t lock. I wonder if there was a clunck and something has fallen? It’s causing many headaches and arguments here!
What have I done wrong?? Thanks
2 answers
Hi Nat, my experience with JW after install has been positive. Give them a call.
Jason W.Jason Windows
Hi Nat, please call our service team on 9351 3430 and they will be able to assist you. Kind regards Kate
RobZasked
I have Jason sliding windows in my bedrooms with barrel locks. One of the barrels no longer opens the lock when using the key and the window now can't be opened. The key turns the lock (albeit, not smoothly), but it doesn't unlock the window. With the key in the lock I can actually remove the barrel from the housing.
My questions are: 1) Is there a certain way to place the barrel back into the housing so that it will stay in place in the housing? 2) How can I release the lock on this window, so that it can be opened? 3) Can this be done whilst the window is in the locked position?
2 answers
Hi Rob, suggest you talk to someone at Jason. I'm sure they can help. Cheers Mike
Jason W.Jason Windows
Hi Rob, call our service team on Monday and they will be able to assist - 9351 3430. Kate
tyrone b.asked
Hi
I have a Jason sliding door lock that the snibs won't open the mortice lock to slide open.
It is in the locked position, even when the barrel is unlocked. Mechanism issue.
Please help. The house is 20 years old.
1 answer
Jason W.Jason Windows
Hi Tyrone, email or call our spare parts team and they will advise what handle options are available for the type of door you have:
[email protected]
Ph:93513430
Kind regards
Kate
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Jason W.Jason Windows
Hi Icywater, we agree with you, this level of service is not up to scratch and we have improved in this area.
required to precheck the barrels to see if the issue was resulting from Jason Windows product prior to arranging locksmith attendance. We now have a warranty process in place where if the keys are not working in the barrels we can initiate Gainsborough attendance without having to inspect first. Thanks for your feedback. Jason Windows Service TeamAt the time of your enquiry we had no Warranty policy in place with Gainsborough and were... Read more