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DressLily Questions & Answers
8 questions from our users
Eduardo H.asked
Dresslily is a scam!!
I've made a order of two products in Oct 01,2019 04:05:45 AM
Supposedly they were sent in two packages, the first in October 6, 2022 11:18:35 and the second in October 17, 2022 09:25:33. If the order was made at the same time, why the 10 day difference to sent a item? Notice that I've received the the first package before Halloween, but for the second package they ask me to wait till the 16th of December.
They gave me a tracking number that I can follow online, and yet the post office in my country clearly tells me that that code does not exist in their database, in fact they compliment with the information on the website, and say that if it was received in Portugal, it would have a smaller code began with RT or RV.
When I call them out explaining that the package was never received, the information I have is that I have to wait while they keep stalling for time. Can somebody explain how can a order take two months to be delivered?
Again when they were faced with the situation at hand, instead of assuming that something probably went wrong on their side, they immediately direct me to your terms and conditions where they claimed they won't take responsibility if I didn't bought any kind of insurance.
I already considered the money I paid as lost funds, but I'm warning you DO NOT TRUST DRESSLILY!!
Today is the 18th of December and still nothing. Don't get fooled like I was.
No answers
Malissa Wasked
I am just wondering about sizing. I am unable to take measurements at the moment. I am a size 20 in Australia so I am wondering do I order a US16? I don't want to order the wrong size. I need heaps of new clothes. Thanks
1 answer
Hi, it is important you have to take measurements as the sizing by Dresslily is way way different from ours.
BB!asked
How long does it usually take for delivery to Australia ?
1 answer
I am still waiting for a dress I ordered from 1st December last year! Don’t waste your time
Janine Hasked
Why does it say free shipping world wide then at checkout it's a super high price? Thanks.
Mariaasked
What is 5xl in your size, as i cant find it in your size chart, as bought 2 items and now worried they wont fit,thanks
Will be awaiting your response, i reside in Australia.
1 answer
Gerhard XDressLily
Thank you for your inquiry.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one.
Dresslily Customer Support Team
TCraneasked
How do I change my password?
1 answer
Gerhard XDressLily
Thank you for contacting Dresslily.
Could you please tell us which password you want to change?
Dresslily Customer Support Team
Kimbleewardasked
Hi
Argh I ordered from zaful a couple of days ago and should have read the reviews first!!!
I'm predicting I will have to make a pay claim as the tracking number I've received doesn't work - has anyone been successful with a PayPal dispute and zaful?
5 answers
I did not use paypal but had to report them to Visa to get refund. This after lengthy and frustrating e mail exchange.
Thanks!! After reading all the reviews - I can't believe they haven't been shut down- astounding!
Exposed...http://www.ripoffreport.com/r/Zafulcom/-Beijing-/Zafulcom-SHEINCOM-HASSAN-Not-a-real-site-They-take-your-money-and-then-claim-to-ship-1246759
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