ESuperfund Questions & Answers (page 2 of 3)

I would suggest you email [Name Removed] at ESuper. Very helpful,very honest,very capable. I have been in ESuper for 12 years and he has helped me heaps. I am sure if you emailed [Name Removed] he would phone you.

From my memory it took less than 5 working days.

Can't respond for other people but in my situation was fairly quick. Hope this helps!

According to website ... https://www.pr.com/company-profile/contact-info/130797

Phone: 1300 224 797
Email: [email protected]
Website: www.esuperfund.com.au
Address: Level 23, HWT Tower
40 City Road
Southgate, VIC 3006
Australia

That number doesn't allow for actually speaking to a person. It only directs you to their website. As an existing customer i could leave a number and message and get an advisor to call me back so I could get a sensible answer.

I have tried lodging a query by the website but the responses just don't make sense in my case. I think they are from a machine. I have requested a callback from a person so I will see if it works.

The service used to be good but seems to have deteriorated this year. I need to question whether it is still good value if this is how they treat customers.

Why can't we ever get the ESuperfund phone number? all businesses must be able to be contacted by phone surely.

According to website ... https://www.pr.com/company-profile/contact-info/130797

Phone: 1300 224 797
Email: [email protected]
Website: www.esuperfund.com.au
Address: Level 23, HWT Tower
40 City Road
Southgate, VIC 3006
Australia

Hi and that for your email,

I am with another fund, but not SMSF.

ESuper are the best to answer this. They have an excellent answering service we have found. Personally speaking we are very happy to stay rather than exit.
Esuper would be the best to answer your transition and any questions you may have. Just give them a try or go online.
The ESuper internet site is also very good for searching for answers to questions. We especially enjoy the very simple language they use.

Yes you can use another SMSF administration company if you aren't happy with Esuperfund. Green Frog Super is one example where you can switch the administration to them (no joining or switching fee) without having to change any of your accounts etc.

Saying that, I have found Esuperfund to be very good as well.

Thank you (ESuperfund Official) for your answer.

Thankyou, I had gone onto the website after I asked the question, and found all my answers - 4 weeks approx. I have also applied to get set up, so will see how we go.

I am assuming you are asking for information about superfund. The website url is www.esuperfund.com.au

Thanks

NO. They do not manage the fund. They handle the mandatory taxation and audit for our self managed fund. They have online access to our fund banking records and our commsec account records purely for the annual returns but no access to our actual accounts. We choose our own investments. They advise us of our minimum pension requirements. They are highly recommended
Their web site is found at www.esuperfund.com.au

My fee in Jan was $800. There are also govt charges which come off the annual return. Usually about $200. I rolled over both my wife's and my super into our SMSF. ESuperfund provided the forms which took a little attention to complete. They may do this online now. They are very helpful though email is the best approach. They will not provide investment advice. That is your choice. We have our money in shares with a cash reserve. Check their website.

I presume you mean you would like to roll over a super account? Just fill an a rollover notification form and send to this super fund. Your new superfund can provide the form.
Also, try the mygov website. It found a couple of old super accounts for me and allowed me to request roll over online.

I am using Esuper as my smsf. The employer pays into the bank account of Mr n Mrs X superfund. No problems so far.

contributions aren't made on their website. esuperfund accepts contributions from any of the usual super payment facilities, as well as simply deposit into the nominated bank account. The fund member will flag the deposit as an employer contribution.