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EASYFLOWERS Questions & Answers
74 questions from our users
Flowers were delivered to me on Friday afternoon Saturday morning they were drooping very disappointed. They were in an air conditioned room and placed in water as soon as they were delivered
Hi Jill, sorry to hear of your disappointment with your flowers received and thank you for your order number. We can see from your details our quality control team is currently in the process of follo...
Read morewing this up for you and we will be in touch with the sender as soon as possible.
Thank you I did email photos
Hello, could you tell me if my order has arrived. BLRSD
Hi Liam, thank you for your order number. We have now requested a delivery confirmation and will send notification via your email as soon as we receive a response.
Order flowers for next day delivery, paid extra for that and I get told the flowers were delivered but nothing arrived and now no one want to talk to.me about take my money and disappear
Hi Nathan C, thank you for your query. We are aware of your order and do sincerely apologise for your order having been missed on Friday and can see our team arranged re-delivery on Saturday. If you h...
Read moreave any further questions or queries please don't hesitate to call us on 1300 88 66 44.
Hey I’m really nervous about the delivery arriving on the date I selected for my flowers to be delivered. The address is pretty rural but I selected the delivery option that said ‘special on day delivery’ can you literally guarantee they will get to the address on the day ??
Tyler I would take my business elsewhere. Otherwise prepare for disappointment
Hi Tyler, thank you for your enquiry. I have located your order and your order was delivered just after 5pm and handed to the recipient. Please let me know if I can be of any further help.
Nah mate haha. It’s to be delivered on the 14th. As I selected
Order number W2LGG I have quality and delivery issues but am unable to get email to go from official site as it says site not monitered I am in uk thanks
Hi Karen w, thank you for your order number. We have now sent you a message via your email in order to send us a photo of the flowers received and can you please confirm the date your order was delive...
Read morered? We look forward to hearing back from you at your earliest convenience.
I have received a "25% OFF FLOWERS Golden Ticket" which expires 20.12.2020 for online orders.
There is nowhere to click on the voucher to enable me to use the ticket at all. Are the "tickets" for real or just gimmicks? (I would send a copy of the email with the `offer` in it, if I had an Easyflower email address to send to, to prove it doesn`t work, --but I can`t find an Easyflower email address.?
Hi Yvonne, thank you for your enquiry. We can assure you the golden tickets are redeemable. Can you please email us at [email protected] or alternatively please call us on 1300 88 66 44.
I received a big bunch of tulips late afternoon 14/09 I have been following instructions, misting changing water and trimming the ends but almost all the petals have fallen off . Didn’t even last a week - is this normal, can’t say we have had hot weather either . I expected them to drop but not to ‘drop’
Hi Kim, thank you for your query. Generally tulips tend to last between 3-7 days once received. We have located your order and are more than happy to give you a call to obtain more details if suitable...
Read more. Would you like to call us on 1300 88 66 44 or alternatively we can call you if preferable?
Where are my daughter's birthday flowers ( 6XL2G )? I paid for the flowers and delivery on the 2/05/2020, with the delivery date of 27/05/2020. Your company has had plenty of time to organise this delivery, 25 days in fact. My wife is in tears and highly distressed at your total disregard of your obligations in failing to honour a paid contract, leading to my daughter's great disappointment. Thank you for your total lack of professional service.
Stuart - I think you need to write to Easy Flowers - nothing to do with me, as I am a client who sent flowers to my mother and did a review. You must have a site with your booking details to send an ...
Read moreemail to. The problem with Easyflowers is there is no phone number to be able to call when such issues occur. The delivery of flowers is usually with a local florist...Easyflowers is the distributor of the booking...but you certainly should take it up with them on getting a response to your disappointment! Good luck!Hi Stuart, thank you for your enquiry and order number. We are currently in the process of following this up with the florist and will be in contact with you as soon as possible. Can you please respon...
Read mored via the message sent to your email to confirm the address details? If you need to contact us at all please call us on 1300 88 66 44. Regards EASYFLOWERS
First off, thank you for your kind response Jenny. I do have all the details and have communicated with the company several times prior to and on the day of the delivery.
Daisy, there is no excuse f...
Read moreor the emotional distress and disappointment your company has caused to my wife and daughter. 25 Days to organize a delivery on time is, in my mind, quite sufficient so that no mistakes can be made with the order. I've spoken to your rep on the telephone, made simple my dissatisfaction and I require a total refund. I never wish to deal with your company on any future date after this fiasco is settled. Trust is a valuable commodity to be guarded at all times, I'm afraid you have lost any trust I may have had for your company originally.
Where’s my flowers
Hello Elias B. Our complaints resolution team is aware of your order and will be in contact with you today. Regards, EASYFLOWERS.
Hi, I made an order on Friday and it was expected to get delivered Sat evening. It says on my order history that the flowers were delivered however nothing has been delivered to me???
My order ID is 5JDCD
i would like to know why it says they have been delivered when they have definitely not and where my flowers are ??
Hi Nicole T, thank you for your order number. We have now sent you a message via your email just to confirm the address of the recipient and are in the process of following this up for you. If you wis...
Read moreh to contact us in the meantime please feel free to call us on 1300 88 66 44 and we will be in touch as soon as possible once we have more details. Regards EASYFLOWERS
I need to know where my delivery came from
Melbourne
Hi SGR, can you please provide us with your order number so we can get in contact with you? If preferable please free free to contact us on 1300 88 66 44 and one of our customer service team would be ...
Read moremore than happy to help. We look forward to hearing back from you. Regards EASYFLOWERS
I will be entering a very dissatisfied review unless I recieve at least a partial refund for my pathetic order
Hi Kylie O, thank you for your enquiry. We can see you have placed a review for your order and if you bouquet is not up to standard within a few days please feel free to send in photos and we are more...
Read more than happy to investigate this matter further for you. If you wish to contact us in the meantime please don't hesitate to contact us on 1300 88 66 44. Regards EASYFLOWERS
I want to purchase the 24k rose for someone but just skeptical of the authenticity. Just wondering if anyone has bought it from here before and is able to confirm for me as I really don't wanna gift a fake gold rose.. Thank you
Hi Hugh, sorry messed my first attempt to reply. They are "dinkum" and the best that I have ever seen. Just remember they use local florists who have to meet their specifications. I am over the MOON w...
Read moreith them. I am sure your loved one will be flabbergasted and love the rose, mine is amazed. BrianHi Hugh Man, thank you for your enquiry. We can confirm the 24k rose is preserved in gold and acrylic glaze. Each rose does come with a certificate of authenticity. If you have any further questions o...
Read morer queries please feel free to contact us on 1300 88 66 44. Regards EASYFLOWERS
Can I order flowers from UK to Australia?
Hi Janis, thank you for your enquiry. You can place your order via our website or alternatively if you wish to contact us if the time is suitable please call 61 1300 88 66 44. Regards EASYFLOWERS
I just Placed an order expecting to get the "with Deal" Discount however when I checked out my receipt there was no discount at all, and no customer service number that works.
I am very disappointed about the deception in the ordering process and also the difficulty in using the telephone number provided as the call will not go thru.
My order # is KG5CA I would appreciate for this error to be corrected asap.
I can be contacted on my e-mail that is attached to my online order.
Thank you for you anticipated assistance with this matter.
Hi Frank, thank you for your order number. We have now responded via email as per your request detailing the discount deal. Can you please respond when convenient or if preferable call us on 61 1300 88 66 44. Regards EASYFLOWERS
maam/sir,
I would like to know where is my order. Its a matter of life for me. I humbly ask for your help. My order number is N95L9.
Hi Vince, thank you for your order number. From your order details it appears the incorrect unit number was added and your order was delivered on Saturday 2nd March in the morning. Can you please cont...
Read moreact us on +61 1300 88 66 44 at your earliest convenience? Regards EASYFLOWERS
why does your refund take 5-7 business days when you have failed to deliver?
Hi Mark, thank you for your query. Can you please provide your order number so we can look into the details of your refund? If you wish to contact us at all please feel free to call us on 1300 88 66 44. Regards EASYFLOWERS
sywj9
Hi Mark, thank you for your order number. We have now sent your transaction details for your refund to your email. If you have any further questions or queries please feel free to contact us on 1300 88 66 44. Regards EASYFLOWERS
I would like to know about my order. Paid extra money for same day delivery but still no delivery!
My order number is 9XZJ9
Thank you
Hi PHN, thank you for your order number. We have followed up with our supplier and they have confirmed your order was delivered at 5.30pm on Friday February 15th and left at the front door as per the ...
Read moreinstructions. If this is not the case can you please contact us on +61 1300 88 66 44 as soon as possible? Regards EASYFLOWERS
We keep missing each other by telephone. Could you confirm the delivery details for order 9XBK9?
Thank you
My email is [email address removed]
Hi Doug, thank you for your question. The order number you have provided has a different customer's name on it and I can't find any orders with your email address. Could you kindly call us on 1300 88 ...
Read more66 44 at your earliest convenience between 8am and 6pm ACDST? Regards, EASYFLOWERSGet an answer from our members and EASYFLOWERS representatives
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