I ordered 2 pillows, sheets and 2 pillow cases from this company and everything was shipped together- everything arrived except for 1 of the pillows which was lost by Australia post- this is not Ecosa's fault. However when i contacted them about this several times. They refused to do anything about it- they can see that it is not delivered after 17 days and that its missing for over a week.

They have not sent another one and are rude and dismissive to deal with. Instead of directing the lost one back to them and sending another one, they continue to say wait and see, even though the post office confirms its missing and wasn't delivered.

I hoped the Ecosa pillow would be great but found the pillow very uncomfortable right from night one, causing terrible neck pain, however I gave it a chance, but it wasn’t meant to be.

As there is a guarantee I did return the pillow.
Returning was inconvenient, involving around 6 emails as they appeared reluctant to follow their guarantee, with having to demand the return label, then it wasn’t collected for days after tracking showed P.O arrival, but I did eventually get my refund.

For the price you pay for these pillows you think they can sell you replacement covers as most hygienic owners wash their pillow case and after a few cleans the cover needs to be replaced. Well they don't sell extra covers so spend your money on another brand pillow.

Sleep terribly since I bought this, I bought as a memory foam pillow but have compared to other memory foam pillows, and unless there is something about the description of memory foam I don’t understand, this isn’t made of that... doesn’t hold its shape, or mould to my head, just springs back just like a normal foam cushion... wasn’t completely happy from day dot, but wanted to give it a decent try and missed out on the 100 day return... bought one for my wife and she has used it once and then never again... my advice, don’t waste your money and spend it on something that is actually what it says it is...

We bought this pillow for me and my partner ever since then we have had sore neck and shoulders every time we got up in the morning.
Then we contacted the company and they told us the 100 day trial period was over and they can do nothing about it for a refund.
Trust me don't waste your money if you want problems on your neck and shoulders for the rest of your life DO NOT BUY THIS RUBBISH PILLOW.

I bought the whole family an Ecosa pillow a week ago and everyone of us is absolutely loving it. It is hands down the comfiest pillow I’ve ever had. I have slept so deep since getting it, it just perfectly mounds into your head and neck. I will be buying more for our beach house.

So my 3rd pilllow in a year, all above the $100 price tag and now I finally found one that works for me. I don't seem to need any of the adjustment layers, the pillow as it is is fine. I feel the extra layers are involved in the costs so maybe a price tag of $100 and then you can purchase the individual layers if needed. Anyway great pillow, perfect softness and neck seems better now.