33 questions from our users
Steveasked
G'day, I have just bought an Emelia EMCER64 cook top. Only 2 of the 4 hotplates work. The 2 on the right do not light up or get warm although when they are switched off the display has the H flashing. The 2 hotplates on the left work with no problems.
1 answer
Simone E.Emilia
Hi Steve - please call our customer service team on 1300 307 917 for assistance with this. Thank you
cliff g.asked
the oven does not regulate the temperature looks like the thermostat is not working
had the oven on 120 degrees and it easily reached 190 degrees does not regulates temp can you tell me what is wrong my oven is brand new. if there is something i can check please let me know. once it cools down i will have a look at the thermostat to see if it is not loose or damaged
No answers
Ingridasked
My Emilia fan-forced electric oven suddenly won't turn on, there is an "A" flashing on the display that I've never seen before. Has worked really well for 12 years, hope it's something easy to fix!
No answers
Mrsiggasked
Nicola Basked
I have the gas oven gas top version. All of my electrical things have stopped working at once (fan force, click lighter, oven light etc).... what could be wrong? And yes the power is switched on :-)
1 answer
Simone E.Emilia
Hi Nicola B - please contact our customer service team on 1300 307 917 for assistance with this. Thank you
Thomas Whiteasked
Why won't the electric grill work
1 answer
Simone E.Emilia
Hi Thomas - can you please contact our customer service team on 1300 307 917 to discuss this in more detail. Thank you
Graham V.asked
recently purchased this product on the clear understanding that the fanforced could be turned on or off by buttons on the control panel that we saw on the display model at The Good Guys and the one delivered with correct model no. does not have the same buttons and no ability to turn the fan off - not real happy.
could you please explain the reason for this and what can be done about it?
1 answer
Simone E.Emilia
Hi Graham V. - the EM534EI4 is a fan forced electric cooker. The model you may have seen in the shop is the EM534MVI4 which is a gas cooker, and can be used with or without the fan. If you'd like to discuss this further please contact our customer service team on 1300 307 917. Thank you
Jonathanasked
Hi,I have a Emilia ef6fi, today I replaced the element but now the cooling fan kicks in randomly and both the lights on the front light up with a 'half glow'. Any ideas as to what's going on?
I am open to the possibility of having put the wires on the wrong way but an assuming that as it's an element it wouldn't matter what way you connect them, so long as the earth is in the right spot!!
Thanks in advance, Jonathan.
No answers
Andy Jasked
the door on my EMILIA EI8619Z137EU model DI865E12 free standing oven will not close completely. there is approx a 2 inch gap and in am wondering if the hinges need adjusting but cannot seem to find our user manual. help please?
1 answer
Simone E.Emilia
Hi Andy J - can you please call us for assistance with this on 1300 307 917? Alternatively please email your contact details and the query to [email protected] and we will be in touch. Thank you
Tonyasked
I have a Emilia cooker as per the model below. Just recently when I turn the oven switch on - even just initially to fan - the switch in the meter box outside trips after about 5 - 10 seconds. This happens on every occasion. Could it be the element or maybe oven switch itself? Advice would be appreciated thankyou.
Tony - Qld
1 answer
Simone E.Emilia
Hi Tony - could you please contact our customer team on 1300 307 917 for further assistance? Thank you
Janine Oborneasked
Hi. I have an 90cm free standing oven. Gas cooktop electric oven.
Now it's Ok, but the cooling fan is not working.
Fan forced works but not the cooling fan!
Can you help please?
It's about 6yrs old
Janine
2 answers
Simone E.Emilia
Hi Janine - the model you have mentioned does not have a cooling fan. Can you please check the model number and call us on 1300 307 917 if you have any further questions? Thank you.
Yes it does, it's normally quite loud and annoying.
Model number is DI965EI3
Louise Oasked
I have turned the oven off but the fan is still going - how do I turn the fan off?
2 answers
You must have turned the fan on. I think it is the button looking at the stove on your top hand left side. I am not at home so I am not sure. You just press it and it should go off. Sorry if this is late but just saw it.
Simone E.Emilia
Hi Louise O - it might be a cooling fan however these are only on newer models, not the one you have referenced. Please call us on 1300 307 917 so that we are able to confirm the model and refer you to a service agent if required. Thank you
SaraSasked
Hi I have an emilia cooktop that was bought 2 years ago and was brand new in the box when we installed it last week we connected it to the power and it beeped when the power was turned on at the fuse box but we cannot get it to do anything ??? Please help
1 answer
Simone E.Emilia
Hi SaraS - we think you may have listed the wrong cooktop model number. Could you please call Gerry in our customer service team on 1300 307 917 for verification of the product and further assistance? Thank you
josh Sasked
The Electric oven for this model is not working. The internal light and the fan are both functional, but the exterior orange light does not turn on, and there is no heat. What is wrong? Do you sell spare parts? If not, are there after-market parts?
1 answer
Simone E.Emilia
Hi Josh S - it sounds like the fan element is not working, however, we do offer these as spare parts. Please call us on 1300 3078 917 for further assistance. Thank you
Deviasked
My oven is electric,when I turn the oven off the orange light stays on,goes off when I turn it temperature setting..
Pls help.
1 answer
Simone E.Emilia
Hi Devi - try using the grill element a few times as there may be moisture in it causing feedback onto the neon light. If this doesn’t work, please call us on 1300 307 917 to organise a service technician to help resolve the issue. Thank you
Aliciaasked
Hi, I have inherited an old gas Emilia oven. The stove top is gas, the oven is gas but the grill is electric and I can't seem to get the grill going - any suggestions?
2 answers
You have to turn the oven on and then you push a button on the side which is the grill button and then turn the oven off and the grill should start working.
Simone E.Emilia
Hi Alicia - please call Gerry in our customer service team on 1300 307 917 to assist you with this, if you're still having trouble.
Lisa Gilbertasked
What is the secret to cooking in it, as I find it cooks bottom up, and I have to use baking paper for everything. I have had it for 12 months and still cant manage it, I just tried to cook shortbread and they were burnt from the bottom and the tops not cooked. Very Frustrating.
Model Number: D1965MV14
1 answer
Simone E.Emilia
Hi Lisa - please call Gerry in our customer service team on 1300 307 917 for further assistance and advice. Thank you
Doug Lindsleyasked
How do you stop the display from blinking?
3 answers
Simone E.Emilia
Hi Doug - please call Gerry in our customer service team on 1300 307 917 to talk you through a solution. Thank you.
Can I get answers for this too
Simone E.Emilia
Hi Ivana - please call our customer service team on 1300 307 917 for further assistance with this. Thank you
euniceasked
Hello there. Our apartment comes with an emilia gas cooker model EB514MIB. I want to use the oven but I'm not sure how because there is no manual. Where can I download the manual pls?
1 answer
Simone E.Emilia
Hello Eunice - as this is an older model we will need to email this manual to you. Please send a message to [email protected] with the request and she will reply with the manual attached. Thank you
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