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Espressotoria Capino Questions & Answers (page 5 of 11)
201 questions from our users
Staceasked
I just brought one of these machines today and I’ve done all the Instructions in order but when I tired to make my coffe non of the coffee was going into my cup it was going where the pods go after they have made the coffee help what am I doing wrong?emergency
2 answers
Espressotoria CSEspressotoria
Hi Stace,
Can you confirm the capsules you are using are branded Espressotoria? It could be you are using the incorrect capsule.
Please give our Customer Care team a call on 02 8748 3600 and they will happily troubleshoot for you.
Kind Regards,
I brought a faulty machine so I got it replaced works fine and I mind it
Linda dc Sapnoasked
Where to purchase and how much?
1 answer
Espressotoria CSEspressotoria
Hi Linda,
You can purchase our Capino machine at Woolworths, Coles and leading independent retailers depending where you live.
Our capsules are found in Woolworths, Coles and leading independent retailers.
You can also purchase online Espressotoria.com
Kind Regards,
Andrew Wasked
Wondering about this product how many watt is this?
1 answer
Espressotoria CSEspressotoria
Hi Andrew,
Thanks for your enquiry.
Capino runs on 1090 watts.
Kind Regards,
Rayasked
I've had the unit for about 3 months. It appears the pump has failed. A team/hissing sound can be heard internally and the lights go blue from stand by, but no water or machine sound can be heard when pressed. All round a solid little unit, but not built to last. Any suggestions?
2 answers
Espressotoria CSEspressotoria
Hi Ray,
Thanks for your enquiry.
Have you tried descaling the machine? You can use any descaler from your local supermarket.
We have a troubleshooting guide online that also gives instructions on how to descale.
If you go to Espressotoria.com.au and scroll to the bottom of the screen, you will find a tab 'SUPPORT'
Under that tab are all the user manuals.
If the problem continues, please contact our customer service team on 1300 393 895
Kind Regards,
Thanks for the reply. The issue is that when either cup button is pressed no machine/pump sound can be heard, or water passed. I have read the manual and followed the troubleshooting. According to the guide it's a pump failure. being that I purchased the unit on sale for $50 and still have receipt, would I be better served to just buy another weighed against cost of repair or would it be covered?, Looking at just buying a replacement due to the above.
Eli Jasked
I have bought caprista yesterday and bought cafespresso capsules with it, I tried it and the taste was great, however the capsules are falling in, in order to put it in place I reach inside from the tray side and hold it in the middle, is this a capsule size problem or I’m missing a piece?
1 answer
Espressotoria CSEspressotoria
Hi Eli,
The Caprista coffee machine is compatible only with 'Espressotoria' branded capsules,
It sounds as though you may be using incompatible capsules?
Kind Regards,
Sue Wasked
would you need a frother with this machine to heat the milk or is it hot enough to just add the milk as per normal? obviously depending on the qty of milk you add
1 answer
Espressotoria CSEspressotoria
Hi Sue,
For milk based coffee,we recommend using a frother for best results. Adding milk straight into your Espresso will make it cold.
Hope this helps!
Phillyasked
Do you have any plans on making a reusable pod for this machine?
1 answer
Espressotoria CSEspressotoria
HI Philly,
Our capsules are the result of years of research and development. The coffee is ground, filled and packed in a way that yields the very best in cup experience in conjunction with the patented extraction mechanism of our machine.
As we would no longer be able to guarantee the consistent quality of our product with a reusable capsule, we have elected to not develop such a product at this time.
Kind Regards,
Todd Gasked
Same issues at work with these machines we have had several and doing the same thing nit piercing the pods at the back even when we have had only a week or 2. There seems to be a common theme here with these machines with this problem. Is there anyway to fix the issue?
1 answer
Espressotoria CSEspressotoria
Hi Todd,
Thanks for your question. As long as the capsules are Espressotoria branded, they should be piercing without issue.
For a machine that is only 2 weeks old, we suggest you contact 1300 393 895 and speak to our Warranty department for assistance.
Kind Regards,
GPG23asked
Which are the best/strongest pods to use with milk?
3 answers
May be personal preference of flavour is more important. With milk, I feel Espresso may be quite strong (difficult to be sure since the milk tend to mask the differences). All flavours seem ok. My "current" preference: Italian Blend but .... others eg Espresso, Mountain Grown and Oro are also good to get a variety now and then. BTW to get a strong cuppa, may like to use two pods for just one cup: 1x30mL shot per pod then replace the pod & 1x30mL again.
Espressotoria CSEspressotoria
HI There,
We have three brands across our Espressotoria range. Vittoria, Caffe Aurora and Chicco D'Oro.
Our Strongest capsule in the Vittoria Range is Mountain grown, followed by Espresso.
our strongest Aurora capsule is Italian followed by Prima Qualita.
Strongest Chicco D'oro is Espresso followed by Ristretto.
Enjoy your coffee!
Thanks very much. Might pay to mark the boxes with a strength level 'code'.
Stephen Lasked
My machine has had limited use and the blue lites show ok but get no coffee flow from pods nor water fliw without pods to clean. Any ideas why no flow??
1 answer
Espressotoria CSEspressotoria
HI Stephen,
Thanks for your enquiry, it may be that the water tank is not properly positioned/inserted, there may be a lack of water in the tank or perhaps a pump issue.
If the tank is in its correct position with sufficient water in it, we suggest getting in touch with our warranty team on 1300 393 895 to assist.
Kind Regards,
The Espressotoria Team.
JoJoasked
Which pods are the best one to use?
1 answer
Espressotoria CSEspressotoria
Hi JoJo,
We offer a variety of coffee capsule brands that are all exclusively compatible with the Espressotoria System. From our premium quality Vittoria Coffee capsules through to the three options within the Caffe Aurora range as well as the ever popular Chicco D’oro blends.
All our Espressotoria Capsules come in a pack of 12 and have the Espressotoria logo in the bottom right corner.
We hope you enjoy our range!
Romana Rasked
Why do the capsules split in my espresso Tori’s capino?
No answers
Sandyasked
Can i get a chai latte pod for the coffee machine?
1 answer
Hi Sandy,
Thanks for your enquiry. We do not have a chai latte pod for this machine.
You can view our entire range at espressotoria.com.au
Kind Regards
Mathew
Lauris Hasked
does it use caffitaly pods?
1 answer
Hi Lauris,
Thank you for your query.
Our Capino machine is only compatible with Espressotoria capsules. The brands used are Vittoria, Caffe Aurora and Chicco D'oro, which can be found at Coles, Woolworths, IGA and independent supermarkets.
You can also view the range or shop online at espressotoria.com.au
Thanks
Mathew
Ellasked
My partner threw or manual out so I cannot see if this is the norm or not.
It seems like our machine does not give an adequate amount of coffee. When I emptied the discarded pod bin it was half full of old coffee(clearly lazy partner). Why is this so?
1 answer
Espressotoria C.Espressotoria
Hi Ellie,
Thanks for reaching out.
There could potentially be an issue with the alignment of your piercing mechanism, which is why your capsule container is half full of coffee.
Please try the following link to help alleviate the potential issue, otherwise please call us on Tel +61 2 9748 0299.
http://www.espressotoria.com.au/store/pdf/Espressotoria-Capino-User_Manual.pdf
Kind regards
Sue Fasked
My milk frother leaves a burn mark on inside bottom. Why is this?
1 answer
Hi Sue,
Thanks for your enquiry.
For further information please call our department on +61 2 9748 0299 so we can assist you further.
Kind regards,
Cameron.
Wazzaasked
Both lights on my machine flash blue for several minutes before the right hand side light turns to green.
Is there a reset button or is my machine unfixable?
1 answer
Hi Wazza,
Thanks for your enquiry.
Please use the following Espressotoria instruction manual, which will help you troubleshoot any potential machine problems.
http://www.espressotoria.com.au/store/pdf/Espressotoria-Capino-User_Manual.pdf
Kind regards,
Cameron.
Margiasked
Hi, can I repair what appears to be a problem with the hole punching mechanism? I have de-scaled regularly and found this problem of cap on, no coffee or very little comes through has recently crept in. I have had some success at punching in the holes myself prior to insertion but would very much prefer it fixed. I only use branded caps. Margi
1 answer
Hi there - while I’m not an expert on repairs I have had another machine (another brand) present with this same issue. Given the cost of these machines is low when on special you’d probably do better just buying another unless you wanted to try a warranty claim. Of course if you’ve had successful repairs post a review for all to see. Thanks for the question and good luck
Michaelasked
My coffee always comes out with coffee grounds in it how do I stop that?
1 answer
Mine does the same. Sometimes so bad it has to go down the drain! It's as if it needs a filter. Do hope someone can help.
Cookieasked
If my machine pumps out when cleaning, pumps our after pods are removed, why does it not give me a cup of coffee without having to keep prompting it to give me water? Have reprogrammed, done all I can think of.
2 answers
Hi, I'm very sorry but I'm not sure of the answer to that one! You might be best contacting the manufacturer. All the best
Because it is designed to only give you the maximum amount of water that is the optimum for one pod, to get a cup/mug full from one push/pod it will be too watered down.
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