98 questions from our users
I love my euroflex steamer but If you have a large home you will need a few pads as they must be clean. My problem is that the pads roll under the unit when you push forward and therefore you can't use it. It's very frustrating! Why does this happen? I've seen that this is a common problem and really surprised that this wasn't picked up by the designers of the product. Otherwise it leaves my tiles squeaky clean.
Sorry, possibly I won't have the answer for you. This problem never came up with ours. Maybe we hadn't used ours as much as you have. What kind of tiles do you have, and how wide is the grouting. I co...
Read moreuld imagine if the gaps between the tiles are wider and deeper, the pad could get caught. Maybe there is an issue with the Velcro on the pad or on the unit itself. With ours you need to use quite a bit of force to remove the pad from the steamer. Maybe that is why the product is no longer produced.
What year did the euroflex m1 ezr come out?
Hi Jboss, the Euroflex brand has been in Australia since Jan 2005 and we started selling into the major retail electrical appliance retailers in early 2009. Model EZ1 is an upright steam cleaner that ...
Read moreuses a boiler to product superheated steam (a boiler is a commercial steam generation method, as such the EZ1 is not a steam mop, steam mops use a drip feed steam method that does not superheat the water). EZ1 was released into the market in late 2007. The current model is Vapour-M2R (which replaced the EZ1). I hope that helps. Feel free to call our Customer Care Line with any questions on 1800 66 38 66.
Can I purchase some pads for my monster mop
You can. I bought my replacement pads from Harvey Norman. For your interest I received feedback from a user who, as long as she washed the pads by hand, made them last for over two years. Using the wa...
Read moreshing machine to do the job is certainly faster, but shortens the pads' life, however....convenience wins the argument for me!Hi Colin C, replacement pads are available for all Euroflex Steam Cleaners. Please refer to our website at www.euroflex.com.au for your convenience. Please ensure the right pads are ordered for the r...
Read moreight product. You mentioned Monster Mop, we also had a unique product called Monster Hop Mop that used thermal heat to clean (not steam). Please that you are not referring to the thermal heat floor mop.
Cost please
A client gave me her mop as she no longer needed it, however, I'm not impressed with the pads. The "velcro's" if you could call it that doesn't stay on, very frustrating.
Can I use my EZ1 on vinyl floor planks please
I believe this is not recommended, however I would check with the manufacturer. I have only used it on ceramic tiles with great success
Hi Wendy,
We know that you can use the EZ1 on vinyl surfaces. But the issue with these new vinyl floor planks is the adhesive glue that is used to stick the plank to the floor. There are different str...
Can you please let me know what is the best Euroflex Steamer for laminate flooring that incorporates the anti bacterial solution, thank you.
Sorry, but I cannot help with your enquiry because I only use it on tiled floors. May I suggest you contact Euroflex directly to find out? I have done so in the past and found them most helpful. http...
Read mores://euroflex.com.au/ Better safe than sorry! Cheers SandyHi Debbie, for laminate floors the Euroflex Vapour-M2R is suitable for this floor type. Our steam is more like a hot vapour, so it does help to kill germs and bacteria on floors. The next model is th...
Read moree Vapour-M3 (model SC1d1) which you can clean with a Euroflex approved Antibacterial solution called Antibak. The Antibak formula not only kills germs and bacteria on contact but it has a residual effect that stops the re-growth of bacteria for up to 7 days after use. As long as you use the Antibacterial solution sparingly on the laminate floor, it should be no issue. With Antibak a small amount goes a long way, so we recommend using it sparingly anyway. I hope that helps. Other information can be found on www.euroflex.com.au or you can call us on 1800 663 866
I currently have the Euroflex M2 - is that okay to be using on laminate flooring? Thanks
Do you have to continually press down a button or something to keep the steam coming?
Great question. My answer is No! The button only applies to the shot steam feature. I don't normally use it because I have found little need for it and especially because I am mindful of doors' constr...
Read moreuction and how vulnerable they may be to steam (hot water) getting into the doors' bottom surface facing the floor. They are mostly left unpainted/sealed and therefore could be damaged by hot water/steam.Hi MPK, for our dedicated Floor Steam Cleaners (models EZ1R/M1, SC1z1/M2, SC1d1/M3, M2R) the units have an automatic steam release feature. You simply recline the handle downward to start cleaning and...
Read more steam will automatically emit from the bottom jets sending hot steam to the microfibre pad. There is a trigger for steam on demand for an extra shot of steam or to clean the floor edges where the wall and floor meet. This automatic steam release feature is somewhat unique to Euroflex Floor steam cleaners because of the method of steam production, the steam is made by a boiler (also called as steam generator) that makes the steam continuously and stores the steam in the boiler ready for use. The boiler constantly makes more steam as the steam is used up, so you never run out of steam while cleaning (until the water runs out). The steam is generally hotter and drier than other steam generation methods, so it is safe to use on water sensitive floors such as wood or laminate floors. More cheaply made steam mops use a drip feed system that use a heating element or heating block to make the steam, which does require buttons to be depressed or pushed to make the steam. The steam generally has a higher moisture content that can leave floors too wet. That is the main difference between a steam cleaner that uses a boiler to make the steam versus a steam mop that uses a heating element/block to make the steam.
How much distilled water to put?
HI Norma
per the instruction manual, use 600ml of tap or distilled water. Do not over fill the boiler. The way to fill the boiler is that when the boiler is empty fill 600ml. Use the floor steamer un...
how much water does the euroflex vapour take
Hi Trish....The unit has a 600ml boiler capacity. Only fill 600ml with every refill. The way it should be filled is to fill 600ml when the boiler is dry. Keep using the unit until the water runs out...
Read more. When there is no more steam coming out, you know that the boiler is empty. Unplug the unit and refill with 600ml of water. You can refill immediately, but be careful because the boiler is very hot inside and water entering will shoot back out as hot water or hot steam. Just pour a few drops at a time at arms length, to allow the boiler to cool down. Then pour normally.
Where can i find the serial number to register my m2r?
HI Carol
look for the silver sticker located behind the unit close to where the electrical cord is attached to the base of the Floor Cleaner. The serial number should appear in the following format- S/N EF: 123456
the O ring seal on the screw in plug is perforated and steam keeps coming out. Where can I get a new O ring
HI Norma, on the top of your unit on a silver sticker is our Customer Care Line for servicing issues. Its 1800 66 38 66 toll free. We can assist with what you need.
Are the scrubbing microfibre pads the same as the microfibre pads, and can they be used with the carpet glider?
Hi Lee
the carpet glider is a different pad, it is smaller and fits into the carpet glider. Here is the link to our website.
https://euroflex.com.au/product/carpet-pad-1pk/...
Can the jets be cleaned
Hi Belle w. Generally speaking the jets do not need cleaning because, it is only water in the form of a steam vapour going through the jets.
I have just bought a Euroflex Floor steam mop and each time I use it on my uneven slate floor the mop pad rolls up underneath due to the floor surface so I am unable to use it. Is there a solution to this?
Hi... generally the product is for cleaning smooth floors such as timber or glazed tiles.....or if a floor is uneven the floor should have a polyurethane seal or a similar type of seal, to allow fo...
Read morer better gliding and avoid the uneven surface from pulling the pad off. One customer with a similar issue got creative and she sewed an elasticated strap to the pad to fasten the pad to the mop to prevent it from being pulled off by the uneven surface. Maybe even just 2 strips of strong material with safety pins to fasten the pad to the bottom of the mop. That could be a solution to try for your particular type of uneven floor.
We have had our monster for about 3 years. Had a problem with it where the steam just kept gushing out of the extra steam vents and soaking the floors. Took it to the approved repairer who checked it out and found nothing wrong. It still does this but not every time so we just put up with it. Then the lever that operated to get that extra burst of steam just stopped working but the steam automatically gushes out through these vents. Today when we turned it on, it tripped the fuse so looks like it’s time to get rid of it. While I have loved this mop, the ongoing issues have been disappointing.
Hi Helen,
the lever that operates the front jets will only work when the aluminium pole is fully extended and locked into place with the locking clip in the middle, if the aluminium pole has slide dow...
Thanks for your response. Sou day like we will need to update. I will ring the 1800 number and sort it out. Regards Helen
the steam trigger is not working ?
Hi, the frontal steam jets are operated by the trigger on the white handle. If the trigger has gone floppy with no tension, then the aluminium poles are not fully extended. Please ensure that the pol...
Read morees are extended to their maximum (as indicated by the line markings on the poles themselves) and locked in place with the clip in the middle of the extended poles. The clip should have a little nip that goes into a small hole when the clip is clipped down. Any issues can be discussed with our Customer Service Team on 1800 66 38 66. This phone number is on a silver sticker on top of the unit for easy reference. I hope that helps resolve your trigger issue.
thanks I found the instructions written on the hanfle on closer inspection all OK now Thanks again
Hi just purchased the euroflex vapour floor steamer ez1, when I'm using the mop pad it is just pushing the fine dust around and not collecting it am I doing something wrong, i also had vaccumed before hand
Hi msbec121- loose dust and dirt needs to be vacuumed away. The floor steamer will wash the surface of the floor for dirt that is stuck onto the floor (in place of the normal bucket and mop). If fine...
Read more dust has not be removed, please check your vacuum cleaner. Depending on the age and filters of some vacuums, fine dust can sometimes escape back in to the air from the exhaust side or air vents of the vacuum cleaner.
Hi
My euroflex is awesome apart from the pads keep rolling over and making it hard to clean and push.
Any reasons why it does this???
Hi, I've has this issue as well, I think because the surface you're trying to clean is too dry, making it difficult for the pads to clean effectively. I squeeze the trigger handle to activate the 4 no...
Read morezzles at the front to make the floor wet, or you can lift the mop off the floor for a few seconds to create steam underneath it. You could also try putting a small amount of disinfectant on the floor you're about to clean (but don't put anything other than water in the actual mop itself). Hope this helps
Ive only had this issue occur once recently when I cleaned the tiles under the fridge when I moved the fridge out. It was hard to push over that particular spot but once I went over it a few times was...
Read more fine. The rest of my tiles it just glides across. Not sure why, They arent a modern tile
My steamer keeps tripping out a circuit breaker. Any thoughts on why please
Hi Mick C, sounds like an issue may have developed with your steamer. Please contact our Customer Service Centre on 1800 66 38 66 for technical support. We can trouble shoot with you or have the unit...
Read more come in for service if needed. For future reference the Customer Service Number is on a silver sticker on top of the steamer for easy reference.
How does it do on carpets?
Hi Laurie,
our floor steamer (steam mop) is designed to wash sealed hard floor surfaces. The EZ1R replaces the mop and bucket and floor detergents when cleaning the floor. Steam mops are not designed ...
Get an answer from our members and Euroflex representatives
Other Steam Mops & Hard Floor Cleaners
Extra Information
Other Steam Mops & Hard Floor Cleaners
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.