Euromaid DR14S / DR14W Questions &amp; Answers (page 4 of 5 )

Help!!! I bought on of these 2 weeks ago. First the water wouldn't go into the machine. It worked eventually but then wouldn't drain. Had it replaced. The new one worked beautifully for 3 washes but has now stopped draining again. I am so over this...it's doing my head in. Any help would be appreciated?

1 answer

Ruben R.Euromaid3 years ago

Hey Robz,

Sorry to hear of your experience.

It would be highly unlikely to have two appliances fail out of the box. Can you supply us your contact information and we will get in touch with you ASAP? Either way, we want this resolved for you as soon as possible :)

Thanks.

Yolandeasked 3 years ago

Yesterday at the end of the cycle the water didn't drain out of the bottom of the machine. this morning when I turned it on it just makes a humming noise and it doesn't start the wash cycle. Any ideas?

1 answer

Toni3 years ago

Hi Yolanda
I had something similar with another dishwasher I had ..
Take out filter & chech that nothing is stuck in drain pipe at bottom .. sometimes an olive pip or similar can get lodged there..
but mine turned out to be that something inside mechanics had sheared off & as it was under warranty still, It was easily repaired ...
hope this helps

Avaloniaasked 3 years ago

I have recently purchased a Euromaid DW 14 W
-installation quite easy and dishes so far coming out very clean.
However I've only used it twice, once on Eco cycle and once on the 58 minute cycle.
My problem is even though I am using Finish powder and Rinse Aid, the red light ( on the rinse aid indicator remains red) which I would have thought means there is no rinse aid in machine! There is plenty of rinse aid in the correct dispenser ??? What is the problem ???
Also even on the 2 different cycles I've used so far some items are still quite wet.
I've tried opening door straightaway then next time left door shut for over 15 minutes but still things still wet.
What is the correct procedure?

3 answers

Ruben R.Euromaid3 years ago

Hi Avalonia,

Thanks for the review.

In response to your queries:

1. The rinse aid dispenser will take about half a regular bottle of rinse aid, please continue to fill it until it is full
2. We recommend leaving the door closed for a minimum of 30 minutes to ensure your dishes are dried by the residual heat

Hope this information helps! :)

Toni3 years ago

Hi Avalonia
Maybe contact the retailer from where you bought the machine from... or I find google is pretty good too .
I havnt had any probs with mine .. touch wood

Admin3 years ago

I thought the rinse aid light on meant there is adequate rinse aid in the machine, like how the tablet light is lit when press the tablet button to let the machine know you are using a tablet and not powder in your machine. I leave the machine shut until it is finished and the dry button is lit, then dry bottoms of upended cups/mugs with a teatowel and leave the door open for 30 mins or so before emptying the machine. That usually ensures everything is completely dry and cool to touch before emptying.

Franasked 3 years ago

Hi I bought a euromaid dishwasher four months ago love it but the green light on tablet button doesnt glow anymore. Thank you. Please advise?

1 answer

Ruben R.Euromaid3 years ago

Hey Fran!
'
Glad to hear you love your new Euromaid! :)

If the light is out then we may need to arrange a technician to come and rectify this for you. Please get in touch to arrange this on 1800 444 357.

Thank you.

Gerry22asked 3 years ago

http://euromaid.com.au/retailers

If I order today can it be delivered today?

1 answer

Ruben R.Euromaid3 years ago

Hey Gerry22,

We don't sell direct to the public. Please visit our website for your nearest retailer :)

Mariaasked 3 years ago

Hi I purchased a dri4s 4 months ago today when I turned it on it is not filling with water just seems to be stuck in wash mode humming away but no water filling the machine. I have checked all hoses are not kinked and water connection is ok please help?

4 answers

Ruben R.Euromaid3 years ago

Hi Maria,

Sorry to hear you are experiencing problems.

We would need to discuss this with you over the phone and possibly send a technician to resolve this for you. Please contact our Customer Care Team on 1800 444 357.

Thank you.

Debby2 years ago

Mine is doing the exact same thing again I had the same problem a month ago when the technician came it worked and I had to pay $139 now it’s doing it again I can’t afford to keep paying for what seems to be a common problem

Kylie A2 years ago

Mines doing the exact same thing. Had a tech out he said there was a kink in the hose. No kink this time, filter clean etc. Is there a reset?

Lanaasked 3 years ago

Hi, I am wondering why it is only possible to connect to cold tap only? Is it because the hoses or any other mechanisms cannot withstand it? Or is an energy efficiency recommendation? In other words I would like to know if I may disregard this condition without risking the machine's integrity and our safety. Considering that it would cost heaps for me to drill the cupboard and re-do the taps plus considering that the first couple of litres from any resting hot tap are cold anyway.
Thanks and regards
Lana

1 answer

Ruben R.Euromaid3 years ago

Hi Lana,

Unfortunately, this appliance cannot be connected to a hot water inlet. For the appliance to be covered under warranty and consumer guarantees, the appliance must be installed to manufactures specification.

Thank you.

Michelle Basked 3 years ago

Hi, our 8 month old DR14s didn't drain properly yesterday so I ran a pre-wash. During this it drained completely but now when I try to run it (on any program) the machine just sounds like it is still trying to drain & does not start the wash function (eg no water enters the machine). I have cleaned the filters & cannot see any water remaining in the base of the machine, any ideas?

6 answers

Ruben R.Euromaid3 years ago

Hi Michelle, have you checked the hoses at the back of the machine? there may be a kink in the hose. if you check this and they are fine, please contact our customer care department on 1800 444 357 or email [email protected]
Thank you.

Mike3 years ago

Hi mine started doing this last night. Is there a solution? Or you have to get someone out to fix it

sean343 years ago

Yeah mine has just started doing the same thing and only two months old! It appears to be stuck on trying to drain. It won't cancel (press and hold button for 3 secs) and every time you turn back on it is whirring away trying to extract water. I have checked hoses and know this as the dishwasher is totally empty of water although it is still trying to extract. If i turn off and manually fill the bottom with water it will then extract that water through the pipe as i can see/hear it. So no issues with the pipe just he machine!

chrisasked 3 years ago

I've had my dishwasher for around 6 months and in the past week it has not been washing with hot water (no steam when it has just finished and i open the door) also the dishes are half dirty. please help

1 answer

Ruben R.Euromaid3 years ago

Hi Chris, have you checked for blockages in the filter at the bottom of the machine? this may be causing your issue, are you using rinse aid and if so, you may need to increase the level on the dispenser. if you would like further assistance, please contact our after sales support team on 1800 444 357 and we can trouble shoot over the phone.

Franasked 3 years ago

How do you turn the dishwasher off without having to turn it completely off at wall? Thank you.

4 answers

Andrea3 years ago

Hi Fran not sure what you mean I don't turn my Dishwasher off at the wall . My mashine has a on /off button to the right (the square one) I just turn it off once finished washing . Hope this helpes

Tas3 years ago

Hi, I don't turn it off from the wall at all, why would u need to turn it off? Once it's finished all the cycle I press the button in the dishwasher off. All the best.

Ruben R.Euromaid3 years ago

Hi Fran,

Please use the on/off button located on the far right of the fascia. The button is square.

Thanks! :)

debsasked 3 years ago

Hi I just purchased the Euromaid dishwasher and have had it a week and used it about 5 times and it doesn't dry the dishes at all, this is very frustrating because not only does it not dry them they are that wet I either have to wipe them or leave them air neither is ok when they are meant to dry. Any help?

2 answers

Ruben R.Euromaid3 years ago

Hi Debs,

If your dishes are coming out wet there are a few potential causes:

1. Not enough rinse-aid being used. Are you using rinse-aid? If not, we suggest doing so.
2. Is the dishwasher heating the water? Check that at the end of the cycle that the dishes are warm.
3. Ensure that the door is left shut for an adequate amount of time after the cycle finishes to allow the dishes to dry sufficiently.

Let us know how you go.

Thanks :)

Dennis3 years ago

Can I add that if you've been accustomed to a dishwasher in which the drying cycle has a fan, the Euromaid can seem strange. There is no fan, the drying cycle is silent and simply heat. You know it's in the drying cycle when the third light is red, the light below the second light :-) which is on during the wash. The drying cycle is not quick. You can open the door during this cycle and if it seems close to done you can leave the door open and hot plates finish the drying by themselves. BUT if you interrupt the cycle, you must be sure to press the power button off so that when you next try to wash it doesn't just turn on the drying heat again. Plastics can be a problem, they don't get hot enough to dry properly AND I've had a plastic milk shake container flip over in the strong wash jets so when it's finished drying, it's not properly dry because there in the middle is a great cup of warm water keeping everything humid.

Sandraasked 4 years ago

Although the DR14W doesn't have an anti-flood, or aqua stop device - it does say it has a Overflow safety - what's the difference please?

Also - in a previous comment I saw that the door doesn't fully open? Can you explain that as well please?

1 answer

Ruben R.Euromaid4 years ago

Hi Sandra,

Thanks for the question and apologies for the delay in our reply.

Overflow safety refers to the float switch in the base of the dishwasher. When water is present in the base of the appliance, the switch shuts off the water and activates the drain pump.

We are unsure what exactly you mean in respect to the operation of the door, however all our dishwashers open in the same manner as any other manufacturer.

If you need anything further, please let us know.

kate84asked 4 years ago

@In their online video, Euromaid say it has an anti-flood device, but there isn't one. This means you must turn off the tap after washing or risk a hose accident that could flood your house. Yes, I know this isn't a top end machine, but I have seen machines costing $299 (Aldi) that have this feature, so it should be there, especially when they state it is present.

Hello. Is there an anti flood device and do we have to turn tap of each time it is used?

3 answers

Ruben R.Euromaid4 years ago

G'day Kate,

The DR14 model does not have the AquaSafe feature.

Can you please which online video you are referring to?

Thanks.

Dennis4 years ago

I saw that reference somewhere too, it may have been Appliances Online video?? There is definitely no anti-flood device. But I really don't mind. On my out-of-warranty Miele, which I've replaced with the Euromaid, there was an anti-flood device.... BUT THEMIELE ANTI-FLOOD DEVICE FAILED, quietly and sneakily and we had no idea until moisture was coming up between the fake timber boards in the kitchen. Instead of flooding out nicely as perhaps on vinyl, it went under the boards. Only from one end of the room can you see the boards have curled.

So our plan now is: replace the flooring when can, be watchful and (absolutely) turn off water and power when planning to be away. The manual says to do that all the time.

Every time I look for the power and water under the sink I am reminded of the perverse work of the trades on this house 25 years ago: [a] the water outlet points up at the mid=shelf so it was necessary to cut a hole in the shelf for pipe; [b] the power plug and switch are DIRECTLY under the tap and water outlet.... I suppose if there's a failure there, at that water outlet, we will find out swiftly as the lights go out! How nice it would be to live in a clever country.

kate844 years ago

https://www.appliancesonline.com.au/euromaid-dishwasher-dr14w/ Video mentions anti flood hose connection . Is there?

Goldasked 4 years ago

My Euromaid BG14BM Dishwasher's detergent dispenser does not lock well. It is a new dishwasher installed 3 months ago. The tablet falls off it constantly and the dishwasher does not run. After several times opening and putting it back, the dishwasher runs. Any solution to this please?

2 answers

Ruben R.Euromaid4 years ago

Hi Gold,

Sorry to hear of your concerns.

Does it look like the dispenser has failed? Can you notice anything visible that might be causing it?

Thanks.

Gold4 years ago

I cannot see anything faulty.

Westfenceasked 4 years ago

Hi,
Can I hook it up to hot water?
Regards
Paul

1 answer

Ruben R.Euromaid4 years ago

Hi,

Thanks for the question.

Your Euromaid dishwasher should be hooked up to cold water only!

Thanks :)

Robasked 4 years ago

Installed new machine worked well twice. Now sounds like pumping water but doesn't start
Checked all pipes etc. Any help?

3 answers

Ruben R.Euromaid4 years ago

Hey Rob,

So sorry for the delay in our reply. We didn't receive the notification.

Sounds like the machine is not being supplied with water. Possibly an issue with the inlet hose, check that first and if there is nothing obvious, by all means give us a call.

1800 444 357

Thank you.

Mike3 years ago

Hi. Did you get this resolved? Have the same issue. Do they have to come out to fix?

Mike3 years ago

Hey rob. Is there a simple solution to this?

Johnasked 4 years ago

Just bought a DR14S dishwasher, installed it and it works fine. However, as it washes, it makes a clicking or knocking sound about every 1.5 seconds. Presumably a mechanical sound in time with the rotating sprays. Just a guess! Any reason why? It's most annoying.

1 answer

Ruben R.Euromaid4 years ago

Hi John,
it is very hard to determine what may cause it, it could be coming from one of the spray arms.or the pump. please call 1800 444 357 so we can trouble shoot over the phone with you.
Thanks

Joeyasked 4 years ago

Hi,

The height of the dishwasher at 850mm, is it the only height, or can it be lowered somehow?

1 answer

Ruben R.Euromaid4 years ago

Hi Joey, the only way you can lower the machine is by removing the lid, this will reduce the height by around 25mm, by doing this though, you will notice the machine will become louder while running on a cycle.

Thank you

Krisasked 4 years ago