Read also:
bendigo bank centrelink processing times how to fix holman retractable hose reel bluetooth body analysis scale kmart review is ult-88 massage chair woolworths comprehensive car insurance review vip natures goodness grain freeEuromaid DR14S (Stainless) Questions & Answers
25 questions from our users
SJNasked
Hi,
Does anybody know if there is any place for salt? Can you display the picture please?
Thanks
1 answer
Mitch H.Euromaid
Hi SJN,
please give us a call so we can discuss over the phone with yourself..1800 444 357 :)
EbonyMasked
The dishwasher isn't letting any water in and just humms, it is brand new and just sounds like its draining. we have checked the filters just in case but theres nothing in there. how can we fix this?
6 answers
Mitch H.Euromaid
Hi Ebony,
Sorry to hear, please call us on 1800 444 357 to discuss :)
Ebony did you resolve this, ours is brand new today and doing the same thing...
Have you resolved this issue, would love to know as mine has just started doing this and my real estate is shut
GGGGGGGGGasked
I was having the same experience as "Robert H" above where my DR14S would turn on but would not fill and stayed like that. I was about to call a technician when I saw the tips from others re tipping the machine forward etc.
It worked!! I am now running it through a couple of cycles before I slide it back into position. Many thanks.
1 answer
Mitch H.Euromaid
Hi G,
Glad to hear!
Corban Rasked
My euromaid dr14 has been working perfectly for 18months. Woke up this morning to find it had washed the dishes overnight but was still humming? Now it won’t start a cycle again nor will it stop humming
2 answers
Ruben R.Euromaid
Hi Corban, sorry to hear that.
Have you checked there is nothing clogging the hoses?
Please give us a call on 1800 444 357 and we can assist further :)
Hi There,
I had this exact problem. This sounds silly but it works: lean the dishwasher as far forward as you can with the door open. Water will spill onto the floor. Once you have all the water out, try running the dish washer again. It worked for me and others if you read through the comments here. Looks like it's a common problem. We bought ours September last year and had this problem three nights ago but after I did this, it fixed it and is working again. Just wonder if I will have to do this every 6 months...
Marika Pasked
Hi my Euromaid dishwasher model DW24S constantly heats up unless it is turned off at the Powerpoint. I have put on at bed time and the next morning I have opened the door, it is still hot and steam comes out, not cooling down. I have also turned on Power point and forgotten to put it on wash cycle, opened the door an hour or so later and heat comes out, we hadn't even turned it on.Only connected to coldwater. Could you please advise what could be wrong please? Marika
2 answers
Ruben R.Euromaid
HI Marika,
That sounds very strange, there may be something wrong with the heating element inside the dishwasher.
Can you please send us a private message with your contact details so we can assist
Thanks
:)
Hi I need a link to contact Euromaid please
Pearlasked
Hi, my DC14S doesn’t dry after a wash. I’m wondering why?
1 answer
Ruben R.Euromaid
Hi Pearl, Please check the following:-
1. Stack the dishwasher according to manual instructions - over stacking can result in dishwashers not drying
2. Please be aware that plastic and Teflon utensils don't dry well in dishwashers and may need to be wiped
3. Check your rinse aid levels - this helps dry dishes
4. Don't empty the dishwasher immediately after finishing the cycle - wait for the appliance to cool down
5. Select a program with a longer duration and this will improve drying performance.
If you try all these troubleshooting steps and your machine still is not drying, call us on 1800 444 357.
Thanks,
Antoinette Basked
Why doesn't the water drain away after a wash?
1 answer
Ruben R.Euromaid
Hi Antoinette, Please check that your filters are clean and free of anything that may cause a blockage. Depending on how your dishwasher is installed, if possible, check that your hoses don't have any clinks in them or are blocked with anything that could prevent drainage. If you do these troubleshooting steps and it's still not draining, please private message your details and we'll get a member of our Customer Care team to contact you, or alternatively you can call us on 1800 444 357. Thanks
jackieasked
Can you please tell me where the pump is as we think it is blocked?
thanks
1 answer
Ruben R.Euromaid
Hey Jackie, can you please call us on 1800 444 357 so that we can assist you further? Thank you.
Chrisasked
Hello my dr14s just has the motor sound when I press start but the machine doesn’t actually start . Can you help or let me know who I can contact at Euromaid? thanks .chris
3 answers
Ruben R.Euromaid
Hey Chris, sorry that this has happened. Can you please contact us on 1800 444 357?
Thank you.
What was the answer to this please, my DR14W is doing the same thing and is only a few weeks old
using the wrong dishwasher tablets! use finish only as these don't create too much foam. Pull out your dishwasher and tip it forward. it is trying to drain water. also the wires may be wet underneath due to excessive foam, so once dry the machine will start again.
Robert Hasked
I purchased a DR14S several months ago. As appears to be a common problem, when I turn it on it is not filling with water but just seems to be stuck in wash mode humming away but no water filling the machine. I have checked all hoses as much as I can, which are not kinked. After a delay, I have been able to book a technician. But is this likely to be an on going issue? Does this model have an inherent fault? If so, how do I get a refund?
7 answers
Ruben R.Euromaid
Hi Robert,
Thanks for your comments. Short answer is, no. The DR Series is one of our top selling appliances, alongside the WM5 and WM5 in front load washing. It sells well because it is exceptional value for money and is a consistently well performing, reliable product. Unfortunately, like with anything, on occasion things go wrong. We apologise this has been the case with your purchase and trust our technician will rectify your concerns in a timely manner.
Thanks.
I have had no issues with my machine I only usu on economy setting have you tried other settings
I have exactly the same problem - doesn't fill with water, makes a humming noise. I checked the hoses and could not find any blockages. Someone below wrote the same thing on 30 June 2018 and the Euromaid reply was that they would PM them, so it's a bit odd that the reply you got is different. Then other people including myself mentioned the same issue. You'll note the same issue is mentioned by different users on 27 March 2018, 6 March 2018, 31 December 2017 in ieatwords Q&A. Sounds like it might be a common problem.
Isabelasked
My DR15S's start button requires pressing multiple times before it will start. Everything else about the machine is perfect, but it always takes about three firm presses for it to start. It's like the button just isn't connecting with the electronics behind it when pushed. We've had the machine six months and it's steadily getting worse. Am I doing something wrong or is the button faulty?
2 answers
Ruben R.Euromaid
Hey Isabel,
It definitely should not need to be pushed multiple times. Can you send us your contact information please and we will give you a call?
Thanks.
Hi Isabel
I find that you need to press and hold the start button until you hear the cycle start - if you press and immediately release the cycle does not start.
Renasked
Machine does not operate, motor seems to doing something but lights are flashing and nothing happening?
2 answers
i just gave a review on my experience using the machine.
i am not a technician.
you need to contact the manufacturer
Ruben R.Euromaid
Hey Ren,
Sorry this has happened.
Please give us a call on 1800 444 357 so that we can assist you.
Thanks!
Sam Easked
My dishwasher doesnt start i can hear the motor, sounds like its pumping out old water like it normally does but that normally only last a few seconds but now thats all it does Any ideas?
2 answers
Ruben R.Euromaid
Hey Sam,
Sorry this has happened.
Is the base full with water? We suggest leaving for 24 hours and trying to run it again, if no luck please call us on 1800 444 357.
Thank you.
best to follow the advise.the cause could be many things
Lemonadeasked
We have just bought the euromaid DR14S dishwasher. It all works well except the kicker at the bottom keeps coming off. Everytime we click it in, it becomes unattached as soon as the door is open fully. It was like this at installation. Is this a fault with our new machine? It’s very annoying. Thanks!
1 answer
Ruben R.Euromaid
Hmm.. it definitely doesn't sound right. However, rather than arrange a technician to visit, we may be able to assist you better and more quickly if we had a video of the problem. Is it possible to email us a short clip? If not, that is fine. Just call us on 1800 444 357 and we can chat further. Our email address is customercareXhapl.com.au (replace X with @).
Thanks :)
Bakingfanasked
The Euromaid Dr14s Dishwasher's detergent dispenser does not seem to stay closed at the beginning of a cycle. The tablet falls out of the dispenser before the cycle starts. After several times opening and putting it back, is somethings works otherwise I put the tablet on the top rack. Any solution to this please? not sure on age of machine, this is a rental property and I have just recently moved in.
1 answer
Ruben R.Euromaid
Good mornning!
Sorry to hear this has happened. It sounds like the dispenser may have failed and would need replacing. Are you able to have your property manager get in touch with us?
1800 444 357.
Thanks :)
Jenasked
Hi,
I have just purchased a Euromaid EBM14S but it didnt come with an installation guide. I can get tthe usual connections through the old hole in the side of the cupboard, but cant get the aquasafe system through. It looks llike it could disconnect at the base of the DW, but I dont want to void the warranty by doing something wrong. Does anyone have any ideas? I've searched onlline to no avail.
Jen (single mum)
1 answer
Ruben R.Euromaid
Hey Jen,
Welcome to the Euromaid team. Can you provide us your contact information so that we can give you a call to assist you?
Chat soon :)
Robzasked
Help!!! I bought on of these 2 weeks ago. First the water wouldn't go into the machine. It worked eventually but then wouldn't drain. Had it replaced. The new one worked beautifully for 3 washes but has now stopped draining again. I am so over this...it's doing my head in. Any help would be appreciated?
1 answer
Ruben R.Euromaid
Hey Robz,
Sorry to hear of your experience.
It would be highly unlikely to have two appliances fail out of the box. Can you supply us your contact information and we will get in touch with you ASAP? Either way, we want this resolved for you as soon as possible :)
Thanks.
Yolandeasked
Yesterday at the end of the cycle the water didn't drain out of the bottom of the machine. this morning when I turned it on it just makes a humming noise and it doesn't start the wash cycle. Any ideas?
1 answer
Hi Yolanda
I had something similar with another dishwasher I had ..
Take out filter & chech that nothing is stuck in drain pipe at bottom .. sometimes an olive pip or similar can get lodged there..
but mine turned out to be that something inside mechanics had sheared off & as it was under warranty still, It was easily repaired ...
hope this helps
Mariaasked
Hi I purchased a dri4s 4 months ago today when I turned it on it is not filling with water just seems to be stuck in wash mode humming away but no water filling the machine. I have checked all hoses are not kinked and water connection is ok please help?
4 answers
Ruben R.Euromaid
Hi Maria,
Sorry to hear you are experiencing problems.
We would need to discuss this with you over the phone and possibly send a technician to resolve this for you. Please contact our Customer Care Team on 1800 444 357.
Thank you.
Mine is doing the exact same thing again I had the same problem a month ago when the technician came it worked and I had to pay $139 now it’s doing it again I can’t afford to keep paying for what seems to be a common problem
Mines doing the exact same thing. Had a tech out he said there was a kink in the hose. No kink this time, filter clean etc. Is there a reset?
Michelle Basked
Hi, our 8 month old DR14s didn't drain properly yesterday so I ran a pre-wash. During this it drained completely but now when I try to run it (on any program) the machine just sounds like it is still trying to drain & does not start the wash function (eg no water enters the machine). I have cleaned the filters & cannot see any water remaining in the base of the machine, any ideas?
6 answers
Ruben R.Euromaid
Hi Michelle, have you checked the hoses at the back of the machine? there may be a kink in the hose. if you check this and they are fine, please contact our customer care department on 1800 444 357 or email [email protected]
Thank you.
Hi mine started doing this last night. Is there a solution? Or you have to get someone out to fix it
Yeah mine has just started doing the same thing and only two months old! It appears to be stuck on trying to drain. It won't cancel (press and hold button for 3 secs) and every time you turn back on it is whirring away trying to extract water. I have checked hoses and know this as the dishwasher is totally empty of water although it is still trying to extract. If i turn off and manually fill the bottom with water it will then extract that water through the pipe as i can see/hear it. So no issues with the pipe just he machine!
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.